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26 results found

  1. Flag emails as important!

    Sometimes guests do not see the emails that are sent. Would it be possible to flag messages coming from Hostfully as important to help guests see those messages?

    1 vote

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  2. Make it possible to forward/email responses from specific channels

    Use Case
    I want to receive emails for every new guest message that comes through our direct booking site, but I do not want to receive messages for Airbnb (or Vrbo, if that is ever added in the future). I use Hospitable for Airbnb and Vrbo messages, so I do not need to also receive those messages via Hostfully emails.

    It would be possible to create a hack that gets the desired end result using Gmail filters, except that right now the template variables [$LEADSOURCE$] [$LEADCHANNEL$] don't even work, so there is no way to add a field…

    1 vote

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  3. colour coding based on which channel the message comes from

    colour coding would instantly identify which channel the message comes from

    5 votes

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  4. Load more Leads in the Inbox when scrolling down

    We have many messages come in per hour, but there are only so many Leads/messages displayed on the page at a time. It would be good to be able to see more Leads/messages load as the page is scrolled so I can see more past messages in case I need to reference one of them.

    2 votes

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  5. Update how RELEVANT works in inbox for same day check-out

    We have found we are missing communications from our guest on the day they are checking out.

    What we've found is when using RELEVANT (which is default), on the day of check-out, a lead is moved to ARCHIVED. (as it should)

    BUT - this immediately removes any messages from Relevant, and there is still on-going communications going on with guest on their last day (and possibly the next day), that we miss.

    If RELEVANT can be updated to INCLUDE Leads Archived for less than 24 hours (or 48?), then we'll still see all messages we need to respond to in…

    1 vote

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  6. Should have messages scroll separately from the list of messages.

    Another very helpful thing would be to have the messages scroll separately from the list of messages. Just like they do in the Airbnb message system.

    2 votes

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