394 results found
-
Service providers easy calendar
The Service provider could have the ability to see the work he has to do in all the apartments on a daily basis and to be able to see a monthly calendar for a better overview and planning
1 voteWe have improved the calendar with our new service hub within the Hostfully app! Check out more information here!
-
Two factor authentication
I would like Hostfully to have two factor authentication to enhance my account security. Also, I want to have access to user level log so I could see the IP addresses that logged in and what exactly they clicked on in case the account is hacked.
28 votesThis is now released to production. Please find the documentation here.
-
"Request to book" button instead of "Book now" when property has "booking request" mode
When a property has booking mode as Inquiry, from direct booking site or booking widget, option shows as "Get a quote".
However, when a property has booking mode as Booking Request or Instand Booking, this option shows as "Book now".
But for Booking Request mode, when continuing to proceed with a booking, there is a small note at the top of the page that states, "guest must wait for the property manager to accept it and payment will be processed accordingly." which is quite confused and guest can easily miss that note.
I think it would be much more clear…
24 votesThis feature has been released to production.
-
Support Airbnb offline fees mapping
When I mapped the fees with "Air-conditioning fee" with Airbnb channel, it results in the error "This fee type cannot be defined as online fee."
It's said that offline fees are not supported at the moment. I would like to map offline fees with Airbnb
15 votes -
[MOBILE] Capitalize letter V for Las Vegas when filtering locations in DBS
When clicking on "All locations" to filter locations on DBS, the Las Vegas is spelled as "Las vegas".
Please fix it as I just want it to look professional without errors.
1 vote -
Import Airbnb messages only when a property is turned "on" in Airbnb Channel
Right now Airbnb messages are coming in sometimes when a property manager imports a property from Airbnb, even if they have not turned that property to “on” in the Airbnb channel.
Another case is that, when a PM connects to an Airbnb account but only imports and manages one, not all, listings in that account. Nevertheless, Airbnb messages from other listings not managed by them show up in Inbox without property and reservation details.
We would like for Airbnb messages to only start appearing in the Inbox when the property managers goes to Channels / Airbnb and turns “on” that…
62 votesThis has been completed. Now Airbnb messages only come in to the Hostfully inbox once the property is live and connected through Hostfully. Not during the initial property data import.
Thanks everyone for your feedback!
-
Set check-in/out restrictions on specific dates for multiple properties at once
We want to prevent check in/out on 12/25/23 and 1/1/24 for all properties. At the moment, we have to open each property > Pricing tab to do this.
18 votes -
Report invalid credit card for Booking.com
As a property manager, upon receiving a Booking.com reservation, there are occasions when the credit card may fail to charge for various reasons. However, I face limitations in reporting an invalid card to request a new one from the guest or to request cancellation due to an invalid credit card. This limitation arises because I lack access to the credit card's CVC code, which is now transmitted via API and cannot be viewed on the Extranet anymore.
I'd like to ensure that when a reservation is received via Booking.com and the payment fails, the credit card details are reported…
6 votes -
Show character count in all fields with a character limit in Property Description Tab
Now that Airbnb and VRBO both have restrictions on the number of characters for Public Name and Long Description, it would be extremely helpful and more streamline to make those adjustments. Instead I'll have to copy and past into a word doc and the paste back into. It's kinda clumsy and time consuming as I have 20+ properties to adjust. Unless I am missing it somewhere. :)
70 votesGreat news! With the redesign of the Property Settings, now you'll see the character count LIVE in all fields with a character limit in the property's descriptions.
For more details, you can refer to this article: https://help.hostfully.com/en/articles/8017235-update-your-property-s-description
-
5 votes
-
2 votes
This is not available.
-
Availability of AI suggestions (Unified Inbox) on Mobile app
Property Managers want to be able to use the Inbox's AI suggestions feature on the Hostfully mobile app
3 votesDelivered in june 2024
-
Ability to suggest automatic replies to common guest questions
If we had a bot in guidebooks or messaging we could have instant answers to:
Can I check in early?
Can I check out late?
Do you provide coffee?
etc.34 votesYou can do this with our guidebook integration! All you have to do is create a hidden custom card with the common questions and answers.
The AI feature looks at both the property information in the property management software and the associated Hostfully guidebook.
Here is how to create a hidden card in the Guidebook.
This will only suggest replies. If you are interested in having automatic replies (not just suggested), please add your vote to this ticket.
-
Don´t show expired while tyiping the discount code on the Direct Booking Site
No matter if it is a brand new code or a code that is not expired, as the guest is entering the code it says expired until the whole code is entered. This makes a lot of guests stop before it is completed and calls that say the code does not work.
8 votesWe no longer show the "expired" message when typing in the discount code. Thanks for the feedback.
-
Remove cleaning fee from order if it is $0
Even if the cleaning fee amount is $0, it still shows up as a line item in the order. We would like the ability to remove it.
1 vote -
Airbnb "Where you'll sleep" photos
The photos from Hostfully can be mapped to Airbnb even though it's not a sleep area so the work "Where you'll sleep" could be a bit confused, I think it would be better if we can change it to something like "Map to Airbnb" only or remove the "sleep portion".
3 votesThe new v3 photo manager now supports the new "Map to room" as available on Airbnb. Please contact our team for early access if interested.
-
Allow last minute discount settings for direct bookings.
Allow last minute discount settings for direct bookings. Currently, this feature is only available for Airbnb.
17 votesGreat news! The Last Minute Discount is now compatible with Direct Bookings (aka Hostfully Channel).
You can refer to this article to learn more about how to set up price rules: https://help.hostfully.com/en/articles/1844391-configure-pricing#h_fd8b27ed9c
-
Have ability to move Airbnb/BDC reservation in Hostfully calendar
I want to be able to move Airbnb/Booking.com reservations in Hostfully without adjusting them on the channel sites to optimize my portfolio.
Sometimes, guests refused to update the reservations in the channels even though the property booked is not their current stays
3 votesGreat news! You now can move Airbnb and Booking.com reservations between different properties.
For Airbnb, you have 2 options:
- You can request a change to the Airbnb booking, select a new listing, then wait for your guests to accept it. Once done, the Airbnb reservation will be moved to the new listing. More details here: https://help.hostfully.com/en/articles/1861331-modify-a-quote-or-reservation#h_d497b10d70
- If you are using Hostfully's Multi-unit feature, you can freely move the Airbnb booking to a different unit of the same type. More details here: https://help.hostfully.com/en/articles/11179690-manage-bookings-for-a-multi-unit-listing#h_cdba5c55db
For Booking.com, you can only do that with the Multi-unit feature. Learn more here: https://help.hostfully.com/en/articles/11179690-manage-bookings-for-a-multi-unit-listing#h_cdba5c55db
Thanks for your patience while we worked on these improvements!
-
Shorten the Property Direct Booking URL
Recently, the Property Direct Booking URLs are too long.
For example:It does not look nice when being generated and makes the guests confused
3 votes -
Improve loading time for direct booking site
Loading time is slow. This is specially noticeable with the images, that don’t seem to show until the rest of the site resources are loaded (we already optimized the size of the images, that doesn’t seem to be the reason). When looking at the loading times in the web browser inspector I see that around 2 full seconds of the loading time is loading many javascript files. The images are loaded at the very end of that process, after around 3 seconds of loading time, and until then all you see are gray rectangles.
32 votesThe new direct booking site is now live and blazing fast.
- Don't see your idea?