461 results found
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Become a (channel) partner with Staywithstay.com (Scott McGillivray).
Scott McGillivray is an HGTV host who has a channel platform called Staywithstay.com. It's a funnel for direct bookings that takes advantage of his massive social media audience, marketing team, HGTV, and direct marketing campaigns. Hostaway, Guesty, and Ownerrez have all partnered to simplify managing your listings and communication.
2 votesPassed on the request to our marketing team and will close this ticket, as this is not product related.
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1 vote
Good news: now you can filter by property tags in the Inbox!
With this new filter, you can browse the message thread of guests associated with specific property tags. This is particularly useful for anyone with multiple properties and heavily relying on property tags for the hosting & communication operations.
For more details, please refer to this article: https://help.hostfully.com/en/articles/5412369-communicate-with-guests-through-the-inbox#h_e7d6209387
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Align Common Space Handling with Airbnb Changes
Currently, photos and beds assigned to the Common Space room type are not displaying correctly on Airbnb. This is due to Airbnb’s decision to sunset support for the common_space designation by July 2025.
Please help update the common space mapping to align with Airbnb's update.
6 votesThe legacy Common spaces is now handled as a living room
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Service Provider is able to view the Property Maintenance Instructions note
The Service Provider is able to view the Property Maintenance Instructions note in the property details in the Service Hub
2 votes -
Improve how photos can be organized and re-ordered
The drag and re-order is too tedious, especially when you just got all new photos for your listing and need to delete all these old ones and reorder 50 new ones.
I think that there should be a toggle between the current view and a thumbnail view that puts the photos in a grid (maybe 4-5 across and then they are in rows going down) without the photo comments in this thumbnail view. That way we can reorder the photos quickly and see better what overall the order looks like to guests, and then when we are ready to add…
71 votesHi everyone! We're excited to inform you that with the redesign of the property settings, now it's easier than ever to organize and re-order your property's photos.
For more details, please refer to this article: https://help.hostfully.com/en/articles/9770745-add-property-photos-in-hostfully
Thanks for your patience while we worked on improving this feature!
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Notify PM once SP job complete
When a SP completes their job and marks job as completed on their side, I should receive the notification for this event.
2 votesGreat news: now once a service provider marks a job as complete, you (property managers) will receive an email notification. We've add a new system message for this named "Notification of Job Completed" that you can toggle on or off in Templates & Triggers > System Templates.
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Enhanced Photo Gallery Layout for Property Listings
Currently, the property photo section displays images vertically, one below the other. While functional, this layout can make it difficult to view the overall sequence or organisation of photos.
We propose implementing a gallery-style view, where 4-5 photos are displayed per row. This change would allow users to better visualise the sequence of images, organise them more efficiently, and easily select multiple photos for deletion or editing in bulk.
This enhancement would streamline the photo management process and improve the overall user experience.
4 votesThis requested layout has been completed. Thanks for the input!
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Pet Fee per pet for Channels (not Direct Bookings)
Be able to charge per pet on the other channels
33 votesGreat news! Now you can add a pet fee per pet, per pet per night and this works with Airbnb and Vrbo channels!
For more details, please refer to this article: https://help.hostfully.com/en/articles/6812445-create-a-pet-fee
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Enhanced Report - Support Booking.com Rate Plan Name
For Booking.com reservations, support showing rate plan name in Enhanced Report / Booking Report.
That'd be crucial for operational process
1 voteHi everyone! Now you can pull Booking.com rate plan name and rate plan ID to your reports with our 2 new variables:
- RATE_PLAN_NAME
- RATE_PLAN_ID
To understand more about our variables/fields in Enhanced Reports, please refer to this article: http://help.hostfully.com/en/articles/6572868-understand-the-enhanced-reporting-s-field-glossary#h_20a2ab6860
Thanks for your patience while we worked on this!
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Support more Booking.com amenities
Support more amenities for booking.com
28 votesThis feature has been released to production.
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Refunds for Cancelled Airbnb bookings outside of free cancellation periods are not captured at all
Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.
We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
I also…31 votesHi everyone! Exciting news: now when an Airbnb booking gets canceled, if the guest receives a full or partial refund, that amount will be displayed in Hostfully as an order adjustment. This will make your reports more accurate.
To learn more about order adjustments in Hostfully, you can refer to this article: https://help.hostfully.com/en/articles/8128515-adjust-order-details-on-the-order-page
Thank you so much for your patience!
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weekly discounts for Pricelab / Hostfully users
I would love to have Weekly / Monthly discounts API between pricelabs and hostfully
2 votesit's supported via /property-pricing-rules for v3.x
https://dev.hostfully.com/reference/update
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1 vote
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Analytics- reporting needs to be improved to run reports based upon comparative years, months, user defined periods like quickbooks
Improve the user interface and information display as well as ability to print of all analytics data. Allow the user to choose the periods with calendar dropdown. you should be able to see year over multiple year changes.
1 vote -
Capture credit card when % at Reservation is set to '0'
To prevent incurring non-refundable fees from Stripe, we've set 'Percentage at Reservation' to '0%' and 'Collect balance at' to 30 days. Our refund policy states that no refunds will be issued within 30 days of the scheduled arrival. When a customer makes a reservation through our website more than 30 days in advance, no credit card information is captured initially. To enhance the process, we propose making a $1 authorization to verify and capture the card, ensuring a smoother transaction when processing the charge 30 days prior to arrival.
23 votesThis was released on April 8th
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Billing information
As a paying customer I need to have the information about my subscription charges, I need to understand when is the subscription expiring, what is my balance and how much extra I am paying for adding the properties. By not having a transparent information and not having access to it, I don't have trust to the platform, it is difficult to plan and budget my expenses. It benefits both users and platform to have transparency and
honesty. This is critical information that should be easily accessible to the users18 votesWe have launched a new billing portal and improved invoices with more detailed information. Head over to the account status tab in the property management platform and click on "edit billing information" to view your new billing portal. You'll see renewal dates, past invoices, and explanations of charges.
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Support more types of taxes WITH "long stay exemption" for direct bookings
Support more types of taxes WITH "long stay exemption" for direct bookings and all other platforms, especially Occupancy Tax/ City tax / Tourist tax.
Because, the governmental rule can be that this occupancy tax is valid up until a certain number of nights (in this case 30 nights). So, it must not be shown when a guest books for 31 nights.
Hostfully only has the option Ignore tax charge for over applied to Rental and Cleaning fee taxes, not Occupancy tax.
Long term stay exemption from Fees & Policies tab only applies to Airbnb, not Direct Booking.
However, we need…
10 votesYou now have full ability to control tax exemptions on all taxes for direct bookings, even those entered in the fees and policies tab!
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Support Booking.com multiple-room reservations within the PMP
At the moment, for BDC channel, Hostfully does not yet support multiple transactions on a single order and only receive the first reservation via API.
We enquire Hostfully to work with booking.com to resolve the tech issue moving forwards. You note that it’s rare but we’ve already had about 3 of these bookings in a short period of time. If 2 suites are booked with booking - then it should automatically show on the calendar, without having to manually blocking out the calendar or raising separate cleaning jobs.
60 votesNow you can manage group reservations from Booking.com in Hostfully, in both the web platform and the mobile app 🤩
When a Booking.com guest books multiple rooms in one reservation, you'll receive a group booking in Hostfully. Each selected room within the group reservation becomes a "sub-booking" with its own details. More details here: https://help.hostfully.com/en/articles/11509339-manage-group-bookings-from-booking-com
We are working on adding more Pipeline actions for group bookings. Currently, if you want to make changes or cancel a group booking, you'll need to do that directly in the Booking.com Extranet.
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Custom Cancellation for VRBO
Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.
66 votes -
Support cancellation policy at property level for Booking.com.
The issue is new property on Booking.com requires no prepayment and full refund policy until they clarify the listing so changing it from Channel level will affect all other listings. Really inconvenient.
14 votesThe option to set a cancellation policy at the property level is now available for Booking.com. You'll find this within your property settings for each property!
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