452 results found
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Improve how photos can be organized and re-ordered
The drag and re-order is too tedious, especially when you just got all new photos for your listing and need to delete all these old ones and reorder 50 new ones.
I think that there should be a toggle between the current view and a thumbnail view that puts the photos in a grid (maybe 4-5 across and then they are in rows going down) without the photo comments in this thumbnail view. That way we can reorder the photos quickly and see better what overall the order looks like to guests, and then when we are ready to add…
71 votesHi everyone! We're excited to inform you that with the redesign of the property settings, now it's easier than ever to organize and re-order your property's photos.
For more details, please refer to this article: https://help.hostfully.com/en/articles/9770745-add-property-photos-in-hostfully
Thanks for your patience while we worked on improving this feature!
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Enhanced Photo Gallery Layout for Property Listings
Currently, the property photo section displays images vertically, one below the other. While functional, this layout can make it difficult to view the overall sequence or organisation of photos.
We propose implementing a gallery-style view, where 4-5 photos are displayed per row. This change would allow users to better visualise the sequence of images, organise them more efficiently, and easily select multiple photos for deletion or editing in bulk.
This enhancement would streamline the photo management process and improve the overall user experience.
4 votesThis requested layout has been completed. Thanks for the input!
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Pet Fee per pet for Channels (not Direct Bookings)
Be able to charge per pet on the other channels
33 votesGreat news! Now you can add a pet fee per pet, per pet per night and this works with Airbnb and Vrbo channels!
For more details, please refer to this article: https://help.hostfully.com/en/articles/6812445-create-a-pet-fee
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Enhanced Report - Support Booking.com Rate Plan Name
For Booking.com reservations, support showing rate plan name in Enhanced Report / Booking Report.
That'd be crucial for operational process
1 voteHi everyone! Now you can pull Booking.com rate plan name and rate plan ID to your reports with our 2 new variables:
- RATE_PLAN_NAME
- RATE_PLAN_ID
To understand more about our variables/fields in Enhanced Reports, please refer to this article: http://help.hostfully.com/en/articles/6572868-understand-the-enhanced-reporting-s-field-glossary#h_20a2ab6860
Thanks for your patience while we worked on this!
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Support more Booking.com amenities
Support more amenities for booking.com
28 votesThis feature has been released to production.
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Refunds for Cancelled Airbnb bookings outside of free cancellation periods are not captured at all
Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.
We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
I also…31 votesHi everyone! Exciting news: now when an Airbnb booking gets canceled, if the guest receives a full or partial refund, that amount will be displayed in Hostfully as an order adjustment. This will make your reports more accurate.
To learn more about order adjustments in Hostfully, you can refer to this article: https://help.hostfully.com/en/articles/8128515-adjust-order-details-on-the-order-page
Thank you so much for your patience!
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weekly discounts for Pricelab / Hostfully users
I would love to have Weekly / Monthly discounts API between pricelabs and hostfully
2 votesit's supported via /property-pricing-rules for v3.x
https://dev.hostfully.com/reference/update
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1 vote
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Analytics- reporting needs to be improved to run reports based upon comparative years, months, user defined periods like quickbooks
Improve the user interface and information display as well as ability to print of all analytics data. Allow the user to choose the periods with calendar dropdown. you should be able to see year over multiple year changes.
1 vote -
Billing information
As a paying customer I need to have the information about my subscription charges, I need to understand when is the subscription expiring, what is my balance and how much extra I am paying for adding the properties. By not having a transparent information and not having access to it, I don't have trust to the platform, it is difficult to plan and budget my expenses. It benefits both users and platform to have transparency and
honesty. This is critical information that should be easily accessible to the users18 votesWe have launched a new billing portal and improved invoices with more detailed information. Head over to the account status tab in the property management platform and click on "edit billing information" to view your new billing portal. You'll see renewal dates, past invoices, and explanations of charges.
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Support more types of taxes WITH "long stay exemption" for direct bookings
Support more types of taxes WITH "long stay exemption" for direct bookings and all other platforms, especially Occupancy Tax/ City tax / Tourist tax.
Because, the governmental rule can be that this occupancy tax is valid up until a certain number of nights (in this case 30 nights). So, it must not be shown when a guest books for 31 nights.
Hostfully only has the option Ignore tax charge for over applied to Rental and Cleaning fee taxes, not Occupancy tax.
Long term stay exemption from Fees & Policies tab only applies to Airbnb, not Direct Booking.
However, we need…
10 votesYou now have full ability to control tax exemptions on all taxes for direct bookings, even those entered in the fees and policies tab!
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Support Booking.com multiple-room reservations within the PMP
At the moment, for BDC channel, Hostfully does not yet support multiple transactions on a single order and only receive the first reservation via API.
We enquire Hostfully to work with booking.com to resolve the tech issue moving forwards. You note that it’s rare but we’ve already had about 3 of these bookings in a short period of time. If 2 suites are booked with booking - then it should automatically show on the calendar, without having to manually blocking out the calendar or raising separate cleaning jobs.
60 votesNow you can manage group reservations from Booking.com in Hostfully, in both the web platform and the mobile app 🤩
When a Booking.com guest books multiple rooms in one reservation, you'll receive a group booking in Hostfully. Each selected room within the group reservation becomes a "sub-booking" with its own details. More details here: https://help.hostfully.com/en/articles/11509339-manage-group-bookings-from-booking-com
We are working on adding more Pipeline actions for group bookings. Currently, if you want to make changes or cancel a group booking, you'll need to do that directly in the Booking.com Extranet.
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Custom Cancellation for VRBO
Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.
66 votes -
Support cancellation policy at property level for Booking.com.
The issue is new property on Booking.com requires no prepayment and full refund policy until they clarify the listing so changing it from Channel level will affect all other listings. Really inconvenient.
14 votesThe option to set a cancellation policy at the property level is now available for Booking.com. You'll find this within your property settings for each property!
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Add condition to a tax
Add conditions to a Tax:
Example" "if more or less than X nights"
3 votesThis is available on our new fees and taxes tab within property settings. Thanks for the idea and votes!
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Remove option "Preapprove with Hold" in PMP
Airbnb discontinue the functionality to preapprove with date blocking, Hostfully should remove the option to "preapprove with hold" to align with their system
4 votes -
Translate feature for listing descriptions
Automatically translate feature for Hostfully => Property Settings => Description
1 voteWe now have AI translations within property descriptions.
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Ability to cancel a booking directly from Calendar
When you are in the calendar you could cancel a booking rather than having to leave the calendar and go find the listing in the pipeline- which is an unnecessary extra step; this would streamline workflow.
And it would be so much faster and easier, less opportunities for mistakes.
59 votesGreat news: Pipeline actions are now available in the reservation modal!
This means, whether you're on the Dashboard, Calendar, Inbox, or elsewhere, if the reservation modal is open, your Pipeline actions (e.g., record payments, send payment request, cancel a booking, etc.) are right there with you.
For more details on Pipeline actions, please refer to this article: https://help.hostfully.com/en/articles/2043714-manage-a-booking-on-the-pipeline#h_e94327ec2a
To learn how to take action on a booking from your Calendar, check this article: https://help.hostfully.com/en/articles/2627154-utilize-the-hostfully-central-calendar#h_ac709126ca
To learn how to take action on a booking from your Dashboard, check this article: https://help.hostfully.com/en/articles/9034218-navigate-the-hostfully-dashboard#h_6ca8ff5596
To learn how to take action on a booking from your Inbox, check this article: https://help.hostfully.com/en/articles/5412369-communicate-with-guests-through-the-inbox#h_f0510b94fa
Thanks everyone for your patience while we worked on this. Happy hosting!
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14 votes
Hi everyone! Now once there's an Airbnb resolution (paid by Airbnb guests to you), a transaction will be automatically created in Hostfully's order details. This makes sure there's no balance due for your fully-paid Airbnb bookings! In addition, you no longer need to add manual transactions in this scenario.
For more details, please refer to our article: https://help.hostfully.com/en/articles/8194837-track-airbnb-resolutions-from-within-hostfully
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Capitalize letter V for Las Vegas when filtering locations in DBS
When clicking on "All locations" to filter locations on DBS, the Las Vegas is spelled as "Las vegas".
Please fix it as I just want it to look professional without errors.
3 votes
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