742 results found
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Ability to set preferred name as sender of messages
On Airbnb they have the optional field under personal info called "preferred name" and this is what they display about me to the guests - this is the field I would like used
2 votes -
Refunds for Cancelled Airbnb bookings outside of free cancellation periods are not captured at all
Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.
We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
I also…27 votes -
Capture preferred language during the booking flow
Capture the guest's preferred language during the booking flow so confirmation triggers fire in the preferred language.
5 votes -
Import past bookings with all the information so that it shows on the inbox instead of appearing "unknown".
At the moment, when importing past bookings, they are shown as unknown in the inbox, and the PM has to manually update them from the reservation.
5 votes -
Able to control the order of Airbnb photo tour on Hostfully.
I want to be able control the order of Airbnb photo tour on Hostfully.
10 votes -
ChargeAutomation pre arrival icon in the lead
once the ChargeAutomation pre-arrival form is completed it should show the icon in the lead
1 vote -
The ability to resend/reset the Pre Arrival form if guest uploads wrong ID
We are finding that some guests will upload a selfie or a piece of ID without a photo (even after explaining this in the message.)
Currently, we have to contact Hostfully to reset the pre arrival form as we cannot reset it or request that the guest complete it again.14 votes -
Transaction ID seach bar in the Pipeline
Allowing Transaction IDs to be searched into the Pipeline filters
3 votes -
Distinguish between Weekdays and Weekends in Enhanced Reports
Be able to distinguish between weekends and weekdays in Reporting for Marketing tracking purposes.
1 vote -
Add a complex condition for reviews
Have an option to select: Only send if the guest hasn't left a review yet
21 votes -
Owner statements based off of the individual transactions
considered a way that customer statements can be built off of payments and individual transactions instead of the full transaction amount as a whole.offering Property Owner statements based on cash basis reporting
4 votes -
Pet Fee per pet for Channels (not Direct Bookings)
Be able to charge per pet on the other channels
22 votesThis is already available from Property Settings > Fees and Policies.
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Custom Channel Creation and Color-Coding for Enhanced Booking Management
It would be highly beneficial to introduce a feature allowing users to create custom channels in Hostfully, beyond the standard ones like Airbnb or Booking.com. For example, users could add channels like "Reception Desk," "Travel Agency Partnerships," or "Corporate Bookings" to track more specific booking sources. Additionally, implementing color-coding options for these channels would allow for easy visual differentiation and streamlined data analysis at the end of the season. This added flexibility would make managing and analyzing bookings much more intuitive, especially for businesses with diverse booking sources.
3 votes -
search in the pipeline ONLY for guests who own money/payments
search in the pipeline ONLY for guests who own money/payments - red circle
10 votes -
Improve format of pre-arrival form rules
We would love the posibility for the rules to be separated so it is not such a run-on list.
3 votes -
Enhance Zapier Integration to Automate Guest Review Triggers for Good Reviews
Requesting an enhancement to Hostfully's Zapier integration to automate the process of triggering review requests via Airbnb review. Specifically, they want to automatically trigger a "Zap" when a guest leaves a 5-star review on Airbnb. Currently, they have to manually extract 5-star reviews from Hostfully reservations and upload the data to Nice Jobs (additional tool used by customer), which is time-consuming.
Key Issues:
Hostfully does not have a trigger for Airbnb reviews, particularly 5-star reviews.
Existing "notes" triggers in Hostfully's Zapier integration are unclear regarding which note fields are actionable.
Automation is desired, but a semi-automated workaround (adding a specific…2 votes -
Edit customized fields
under the pre arrival form instead of deleting them one by one
2 votes -
Ability to flexibly remove turnover day for some specific dates
At the moment, it's not possible to open up a date which is turnover day, even when we uncheck the box "Prevent check-in on that day".
The only way is to change Turnover day to 0 temporary if there's any specific guest wanting to book that date, then quickly change it back to 1.
We want the Ability to flexibly remove turnover day for some specific dates
10 votes -
Capture credit card when % at Reservation is set to '0'
To prevent incurring non-refundable fees from Stripe, we've set 'Percentage at Reservation' to '0%' and 'Collect balance at' to 30 days. Our refund policy states that no refunds will be issued within 30 days of the scheduled arrival. When a customer makes a reservation through our website more than 30 days in advance, no credit card information is captured initially. To enhance the process, we propose making a $1 authorization to verify and capture the card, ensuring a smoother transaction when processing the charge 30 days prior to arrival.
19 votes -
Improve Airbnb rooms sync
To improve Airbnb synchronization: we'll need to add a channel setting for users to choose whether to delete rooms from Airbnb that don't exist in PMP during synchronization.
2 votes
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