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  1. 1 vote

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  2. Make the new AI feature available to owners/internal users as well. There are many times a new hire (or someone dealing with a new property) would love to ask questions vs look up in a specific tab on the sheet. Or even text the questions while they’re on the go. Basically the same feature but accessible to internal users, not just guests. This way property managers out at 1 property, getting a question about something on another property - a quick English text to get an English answer (instead of relying on a human help desk) is SO much easier…

    2 votes

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  3. 1 vote

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  4. check duplicate threads, names, loading page,

    2 votes

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  5. Allow the "send" button to automatically reply to be sent in the latest form of communication if you are manually messaging. Too often, I will respond to a text via email or vise versa because I simply sent "send", instead of changing the method of communication.

    1 vote

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  6. Can you discuss if maybe possible to mark a message as pending and then can filter on them. In that we we can follow up on questions or pending things if needed.

    3 votes

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  7. When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.

    7 votes

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  8. At the moment, only messages from the primary guest on Airbnb appear in Hostfully Inbox. I want messages from the secondary guest to appear as well.

    31 votes

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    planned  ·  6 comments  ·  Inbox  ·  Admin →
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  9. according to this ticket, the payment link will be inactive 2 months after the Check-out date

    https://orbirental.atlassian.net/browse/PMP-8318?focusedCommentId=77854

    2 votes

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  10. I want to see if the messages are read by the receivers in the inbox thread so that I can communicate with guests better

    1 vote

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  11. I want a filter messages in the inbox or the pipeline by reservations that are unpaid. At the moment, I need to look at circle color on Pipeline to check payment status.

    2 votes

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  12. I would like to have the ability to export all the attachments like photos, and videos from the inbox

    2 votes

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  13. Since the Inbox is the place I spend most of my time, it would be very helpful if the reservation details in this panel were accurate.

    It currently shows the standard checkin time of the property, which might not be accurate. I'd like to see the arrival/departure time in Stay details tab in the Inbox page.

    1 vote

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  14. On web browsers, It's difficult for us to keep up with new messages since we don't get notified when we receive them. It would be helpful if we could get a sound or push notification even to aware about the message.

    1 vote

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  15. the SMS templates should present with line breaks

    3 votes

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  16. Is it possible to tag a message as unread again after opening it? We are a team working on inbox and it will help if that is available

    4 votes

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  17. When sending a custom template from the inbox, show the subject line of the custom template. Currently, when you send a custom template from the inbox, the received email subject line says, "You have a new message from (Agency Name)". It would be useful to maintain the actual subject line of the custom template.

    1 vote

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  18. Apologize for my frustration, but owners need some kind of notification if messages don’t go out. The message wouldn’t be sent if it wasn’t important, so please let owners know your system is not working so they can resend. Thank you

    1 vote

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  19. it is a design choice, we do not match threads with reservation but guests, and not direct relation to leads. But as an improvement we may select the most recent reservation to send message

    1 vote

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  20. We have different departments that handle guest messages at different points in time throughout a guests' "stay". For example:
    - Reservation Specialist handles messages and booking modifications prior to a guests' stay.
    - House Manager handles messages from guests in-stay
    - Vacation Designer handles messages from booked guests and in-stay guests

    The inbox should allow the user to make multiple selections in the status and channel filters so that they can focus on the messages that apply to their work. These filters should save until the user changes them (use "apply filter" and "clear filter" logic, similar to the calendar)

    2 votes

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