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  1. 1 vote

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  2. I need to know if there is an option to show the names of whoever answered in the inbox internally so that we can keep track of things. this is really needed as we have a lot of team meberes

    2 votes

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  3. Best thing would be that when we add things to notes like: guest paid early check-in, i need that to show up on the inbox in the sections shown in the picture below for example. That way these notes will impact the conversation and will be seen everytime we speak with the guests instead of having to go into the reservation details and accessing that info.

    2 votes

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  4. We’d love to see a feature that provides insight into message response times within Hostfully. Specifically, we’re aiming to respond to 100% of guest messages within 5 minutes, and it would be incredibly helpful to track and measure this performance over time.

    Ideal functionality would include:
    • Average response time per message
    • Percentage of messages responded to within a user-defined time frame (e.g., 5 minutes)
    • Filterable data (by property, team member, time range, etc.)
    • Visual reporting or exportable data for tracking trends

    This would not only help our team hit internal communication goals but also assist in…

    4 votes

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  5. I find the AI "suggest an answer" very helpful way to commuincate with guests, however one issue I have found is if you don't answer the message from the guest immediately and then in the meantime, either the guest messages again or a triggered message is sent to the guest, the "suggest an answer" cannot be used, which is frustrating as it is a time saver. Is it possible for Hostfully to implement something, like swipe the message you wish to reply to (similar to whatsapp). Thanks.

    1 vote

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  6. specific report to track inbox messages and their flow

    2 votes

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  7. Inbox should have one inbox thread per direct booking to avoid miscommunication

    1 vote

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  8. Show a picture of the property where the booking was made in the Inbox sidebar.

    5 votes

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  9. It's confusing to use "Auto" while everywhere else its defined as channel message. Please adjust wording.

    1 vote

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  10. Like in duve and other guest communication services, allow to include other @teammember in a conversation, either visible to guest or to have hidden discussion only for team members

    1 vote

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  11. Regarding inbox system, if the guest already distributed to the our agent or staff, when we read that guest message, the notification on our agent or staff disappear? Isn't that should be still on our agent or staff access so they can still check their new messages?

    1 vote

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  12. It would be helpful to have the ability to add additional guests to the communication thread. Currently, only the primary guest receives messages, which means hosts must rely on them to relay information. Allowing multiple guests to be included would improve communication, reduce misunderstandings, and enhance the guest experience. This feature would be especially useful for group bookings or situations where multiple guests are involved in trip planning.

    3 votes

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  13. If I add a note to a guest's Lead Details there is no way to know if notes have been added. If there are any other significant messages or other information that needs to be highlighted there is no way to do it.
    Right now at shift change each person has to read every message and look for notes of every guest since their last shift.
    If we could turn on a star or color dot next to the guest's name in the left column an admin could quickly scroll down the list and see which guests need attention.
    To…

    4 votes

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  14. Would it be possible to forward messages from a guest who booked through an external site to Hostfully?
    I'm referring to the Create Message endpoint: https://dev.hostfully.com/v3.0/reference/createmessage-1.
    Could you provide suggestions on whether the Create Message endpoint could support sending messages with a status of "CREATED"? Currently, it only supports "SENT," which is always treated as sent by the property owner/manager.

    1 vote

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  15. Task management 'complete' button for guest, team messaging.

    For example, a potential client with 200 listings based in Australia would like to be able to slightly task manage within the unified inbox. For example, a guest asks to replace something, the team can read the message, take on the task to do the job, and in the unified inbox, be able to mark the job as complete.

    2 votes

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  16. inbox data - Print button

    3 votes

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  17. On Airbnb they have the optional field under personal info called "preferred name" and this is what they display about me to the guests - this is the field I would like used

    2 votes

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  18. Be able to send mass messages (bulk messaging). Top priority is guest, but also ability to send to owners and service providers

    15 votes

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  19. Currently, the booking agent can able to view the thread message with the owner of the property that they are not assigned to.

    1 vote

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  20. When we send text messages to potential clients with links to our listings, the Hostfully logo appears instead of our company’s logo.

    It would be really helpful if we could update this so that the agency logo logo appears in these communications.

    This would enhance branding and make presentations to clients more professional.

    7 votes

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