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26 results found

  1. Load more Leads in the Inbox when scrolling down

    We have many messages come in per hour, but there are only so many Leads/messages displayed on the page at a time. It would be good to be able to see more Leads/messages load as the page is scrolled so I can see more past messages in case I need to reference one of them.

    2 votes

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    1 comment  ·  Inbox  ·  Admin →
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  2. Add which agent sent a message to the guest

    Under each agent message it shows " Sent via Email April 02 2022, 10:30 am"

    It would be very useful to have the agent listed here too. e.g. " Sent via Email April 02 2022, 10:30 am by <agent>"

    It will make it easier to track agent responses in the booking thread

    4 votes

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    under review  ·  1 comment  ·  Inbox  ·  Admin →
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  3. Update how RELEVANT works in inbox for same day check-out

    We have found we are missing communications from our guest on the day they are checking out.

    What we've found is when using RELEVANT (which is default), on the day of check-out, a lead is moved to ARCHIVED. (as it should)

    BUT - this immediately removes any messages from Relevant, and there is still on-going communications going on with guest on their last day (and possibly the next day), that we miss.

    If RELEVANT can be updated to INCLUDE Leads Archived for less than 24 hours (or 48?), then we'll still see all messages we need to respond to in…

    1 vote

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  4. Guest email addresses in emails

    With the new inbox we are getting replies from guests coming to our actual email account (ie: gmail or google) which is great as we were missing guests replies when they were coming into the inbox. However if I wish to reply to the guest from my email account not the inbox their address is not their just platform@hostfully. Is there any way to have their actual email address added as well (for non Airbnb guests - as I understand Airbnb have dedicated emails)

    11 votes

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  5. colour coding based on which channel the message comes from

    colour coding would instantly identify which channel the message comes from

    5 votes

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  6. Should have messages scroll separately from the list of messages.

    Another very helpful thing would be to have the messages scroll separately from the list of messages. Just like they do in the Airbnb message system.

    2 votes

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