Skip to content

Property Management Platform - Web

Property Management Platform - Web

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

77 results found

  1. As a VRM I would like Inbox to save a copy of my draft messages so that I can come back and finish the message later.

    Current message disappeared if I went to check another message halfway.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Currently, when a guest sends a message via SMS, you can respond, but have to change the default to SMS from email. The default is always email for direct bookings. It would be nice to have the default be however the guest initiated conversing.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    received  ·  0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. As a PM, I’d find it helpful to have more details (listing, booking, …) to Airbnb inquiry. At the moment, it just shows up in Inbox with no further details, and can be tricky to get the full context for a proper response.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    received  ·  1 comment  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. As a VRM I would like to search for threads between the agency and the owner so that I can respond to the thread.

    Right now, I can’t find the Inbox thread with my owners in PMP, even though the thread is visible from the owner portal.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well

    It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.

    If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.

    65 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    planned  ·  10 comments  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. In the system/custom templates, there's the option to add another language. However, when I want to manually send the templates to Guests in Inbox, it defaults to English. There should be the option to choose the language version in the Inbox.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. At the moment when a vrbo guest hits reply to any of my email messages sent through Hostfully and they attach images eg. of their driver's licence to send to me it is auto-filtered out and I can't see them. Then I have to ask them to compose a new email and resend which is a waste of time. If they try to upload their ID via the arrival form it only allows one upload so I usually only get the front or back and again have to ask them to send via email separately or to my phone. Would…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    received  ·  0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Sometimes guests do not see the emails that are sent. Would it be possible to flag messages coming from Hostfully as important to help guests see those messages?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Inbox Replies from Guests should ONLY include their reply, and not have the entire message I sent them tacked onto it. I already know what I sent them, as it's right below their reply. Don't need to have what I sent them included in their reply. It is redundant and messy.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  1 comment  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Even though you can use custom data fields in the email body, it appears that you cannot use them i the subject line. This seems like an oversight.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Use Case
    I want to receive emails for every new guest message that comes through our direct booking site, but I do not want to receive messages for Airbnb (or Vrbo, if that is ever added in the future). I use Hospitable for Airbnb and Vrbo messages, so I do not need to also receive those messages via Hostfully emails.

    It would be possible to create a hack that gets the desired end result using Gmail filters, except that right now the template variables [$LEADSOURCE$] [$LEADCHANNEL$] don't even work, so there is no way to add a field…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. We have many messages come in per hour, but there are only so many Leads/messages displayed on the page at a time. It would be good to be able to see more Leads/messages load as the page is scrolled so I can see more past messages in case I need to reference one of them.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Under each agent message it shows " Sent via Email April 02 2022, 10:30 am"

    It would be very useful to have the agent listed here too. e.g. " Sent via Email April 02 2022, 10:30 am by <agent>"

    It will make it easier to track agent responses in the booking thread

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  1 comment  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. With the new inbox we are getting replies from guests coming to our actual email account (ie: gmail or google) which is great as we were missing guests replies when they were coming into the inbox. However if I wish to reply to the guest from my email account not the inbox their address is not their just platform@hostfully. Is there any way to have their actual email address added as well (for non Airbnb guests - as I understand Airbnb have dedicated emails)

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. colour coding would instantly identify which channel the message comes from

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  1 comment  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Another very helpful thing would be to have the messages scroll separately from the list of messages. Just like they do in the Airbnb message system.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Inbox  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
1 2 4 Next →
  • Don't see your idea?