87 results found
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Create a trigger based on incoming guest messages containing certain words or phrases
For example, if an incoming message from a guest uses the word "internet", autoreply "Here is a link to the internet page of our guidebook, that should provide some helpful information. If that doesn't help, someone will respond here as soon as they're able."
1 vote -
Option to automatically add signature to messages sent through the inbox
For all of my messages to a guest, it would be really nice for my signature below to automatically populate. I am able to add a signature area to all of my templates, but it's not an option from the inbox. I think it looks way more professional than just a short response that comes across more like a text message.
2 votes -
Archive a message on inbox
We'd love to archive a message on inbox. For now, it's not possible.
11 votes -
Open message thread in new window
From the various lead views, we can view the message thread, but there is no way to open this in a new window.
the standard convention is "control-click" on a button will open in a new window but this doesn't work witht he UI widgets employed.
It's very annoying to have to go to the inbox view then click the browser back button to get back to the calendar or dashboard or pipeline view and then wait for those screens to refresh again.
If you insist on disabling the standard browser built in control-click either make these open in a…
1 vote -
Ability to receive attachments from guests through the inbox
I would like to have the ability to receive attachments from guests through the inbox.
13 votes -
Ability to edit the cost of a reservation within a booking request and return it to the guest to accept.
Ability to edit the cost of a reservation within a booking request and return it to the guest to accept.
1 vote -
Access inbox from reservation
PMs would like the ability to access to the inbox/message history between them and the guest directly from the reservation.
5 votes -
Inbox default to show all messages, not just relevant ones
I think either changing the default of the inbox view to "all" under that status, or giving the user the option to create their own default view would be helpful not to miss past guests or other messages because the system deems what is "relevant" and to change it is a manual process each time.
2 votes -
Inbox default to show all messages, not just relevant ones
I think in order to not miss messages from past guests, the default on the inbox screen should be to "all" or at least an option to choose our own default view, so if you want to see "all" it isn't a manual process.
1 vote -
Add notes/comments section on the sidebar for each guest on the inbox
There's a lot of empty space in the inbox' sidebar. Having notes displayed in this section could be quite useful to keep track of ongoing work for an specific reservation and coordinating efforts in our team.
2 votes -
Autosave draft
As a VRM I would like Inbox to save a copy of my draft messages so that I can come back and finish the message later.
Current message disappeared if I went to check another message halfway.
1 vote -
1 vote
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Default messaging channel to how a guest initiated communication
Currently, when a guest sends a message via SMS, you can respond, but have to change the default to SMS from email. The default is always email for direct bookings. It would be nice to have the default be however the guest initiated conversing.
3 votes -
Show more details for Airbnb inquiry in Hostfully Inbox
As a PM, I’d find it helpful to have more details (listing, booking, …) to Airbnb inquiry. At the moment, it just shows up in Inbox with no further details, and can be tricky to get the full context for a proper response.
5 votes -
Make message threads with owner searchable in Inbox
As a VRM I would like to search for threads between the agency and the owner so that I can respond to the thread.
Right now, I can’t find the Inbox thread with my owners in PMP, even though the thread is visible from the owner portal.
6 votes -
Import Airbnb co-host messages to Inbox
As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well
It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.
If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.
75 votes -
Add language selection for a template in Inbox
In the system/custom templates, there's the option to add another language. However, when I want to manually send the templates to Guests in Inbox, it defaults to English. There should be the option to choose the language version in the Inbox.
14 votes -
Ability to RECEIVE AND VIEW attachments that are received via email replies from VRBO guests
At the moment when a vrbo guest hits reply to any of my email messages sent through Hostfully and they attach images eg. of their driver's licence to send to me it is auto-filtered out and I can't see them. Then I have to ask them to compose a new email and resend which is a waste of time. If they try to upload their ID via the arrival form it only allows one upload so I usually only get the front or back and again have to ask them to send via email separately or to my phone. Would…
3 votes -
Flag emails as important!
Sometimes guests do not see the emails that are sent. Would it be possible to flag messages coming from Hostfully as important to help guests see those messages?
1 vote -
Inbox Replies from Guests should only include their reply.
Inbox Replies from Guests should ONLY include their reply, and not have the entire message I sent them tacked onto it. I already know what I sent them, as it's right below their reply. Don't need to have what I sent them included in their reply. It is redundant and messy.
6 votes
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