Airbnb no sync option for cancellation policies allowing new Firm cancellation
There are several new cancellation policies on Airbnb which Hostfully has told me aren't available in the API so they can't offer. My suggestion is to add a no sync option so you could manually change in the Airbnb portal to the new policy and then would not revert back when the channel is synced in Hostfully. The new policies include Firm and Firm / Non-refundable. Firm allows cancel up to 30 days prior and 50% refund up to 7 days prior to check-in. Firm Non-refundable gives a second option where the price is 10% less but is non-refundable. Flexible and Moderate also have a non-refundable option which Hostfully doesn't offer. This is a great stop gap until the API is updated and provides a few great new cancellation policies.
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Hi Sibley,
Thanks for the idea. We recently released an update to the cancellation policies for Airbnb. Firm is now an option!
Not all cancellation policies are supported in the API at this time (for example, the non refundable ones) so we aren't able to add them.
We also need to sync the cancellation policy from the property management software. It's a requirement of the integration.
We hope this helps. We will continue to offer more cancellation policies as they become available.
Thanks,
Eric(Edited by admin)