Allow additional customization of pre-arrival form
Current form only allows you to add additional fields. We should be able to edit the form to include/exclude certain information. For example, I would disable the flight information field since that's not relevant for me.
Kyle Blagg
shared this idea
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Anonymous
commented
I see the the form has been updated so it can be customized. However it now asks for both the ID and the Passport of the guest. We only require one of these. I have been getting pushback from guests who do not have a passport. Please remove one of or combine these fields.
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AdminTed Nguyen (Admin, Hostfully) commented
Hi Ryan! Thanks for your feedback.
We've recently made an improvement on the Pre-Arrival form. You can designate which fields are required or optional by checking off the boxes.
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Anonymous
commented
In order to prevent chargebacks and fraud we need all of the information in the prearrival from completed including the rental agreement. Currently the guest can submit the form without the requested information. Subsequently the guest gets an error code if they attempt to revisit the form.
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AdminThien (Admin, Hostfully) commented
Hi all. We are excited to announce to you that the new pre-arrival form is released today. Now you can customize the pre-arrival to select which field you want to show to the guests and which field is required. You can check it in the tab Pre-arrival form in Templates and triggers.
Thank you for your patience while we work to improve it
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Hi Kyle! Thanks for contacting Hostfully Support. We've received your feedback and will consider this improvement for future developments.