Canceled bookings don’t show up in owners report
Include all revenue including canceled bookings in the owners statements when the money is being kept due to cancellation policy and not refunded.
You can just use the filters available in the report creation screen to not filter our cancelled bookings.
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David Curtis
commented
No you cant use the filter to not screen cancelled bookings because when you do, the entire value of the initial reservation before cancellation is included in the rest of the earnings. Which doesn't seem right because one would thing the payout would be 0.
When I look up any guest that cancelled before their check in, the total value of the reservation is displayed regardless if they cancelled inside or outside of the free cancellation period.
We need the final payment information to be pushed to Hostfully so that when a guest cancels outside of their free cancellation period, the payout to us is captured along with all the adjustments to the service fees and taxes.