VRBO Custom Rules
Allow setting custom rules on VRBO. Currently no custom rule settings push to the VRBO listing and if rules are entered on VRBO instead, Hostfully overrides the changes and deletes them. VRBO is now charging hosts that cancel bookings due to rule or local regulation violations and we cannot enforce rules that are not communicated to guests. We have incurred $400 in fees this week due to this issue.
Lalalaura Beth
shared this idea
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Jenn Eddy
commented
Hostfully has deployed an update that will push the first 3 rules per listing to VRBO. There are two main failures with this design:
1. There is ZERO way to re-order or edit rules. It means you have to delete and re-create rules in the order you want them displayed in the proper order or if you dare make a typo. Tedious because it requires that if you make a mistake, you have to start over. The UX is not flexible.
2. I need a separate set of rules for VRBO that are not displayed on other platforms. Why? Because we can only post 3 rules. I have to smash as much as I can into those 3 fields. Also related to this request (https://hostfully.uservoice.com/forums/271343-property-management-platform-web/suggestions/46720165-custom-cancellation-for-vrbo) if we don't have a rule around credit card fees being non-refundable, then we are out a significant amount of money due to Stripe's policies. This makes it very risky for us to host on VRBO when using Hostfully. And this is a rule that doesn't apply to Airbnb since they are the merchant, so I would not want this rule sent there as it would confuse guests.Thus, a separate set of rules for VRBO would solve both problems in one swoop. But dare I also say that point #1 above should also be fixed since it's a universally poor experience.
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first_name_unknown last_name_unknown commented
We as a property management company have faced the same issue recently. I would highly recommend a partial sync with Hostfully