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  1. 8 votes

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  2. 4 votes

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    Jenn Eddy commented  · 

    @Steph - I understand the underlying reason is that it creates friction during the booking process. But, its also creates inefficiency and introduces data entry risk for the host. The pre-arrival form could certainly work, but needs optimization for that to happen.

    If I add address fields to the Pre Arrival form, they will be unique fields for my instance. Any data input by the guest will not flow through to the standard fields on their profile. So, I then have to manually copy and paste the data one by one. Prone to error and not a good use of my time when this can be solved with better UX/UI.

    Proposed solution: (1) Add these fields to the Pre Arrival form, allowing the host to set if they are displayed and are required, just like Phone Number, Government ID, etc. (2) Connect the data to the address fields on the guest profile.

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    Jenn Eddy commented  · 

    As a workaround, I have added a custom field to the Pre-Arrival form but since it is not native, the data doesn't connect to the guest profile. That means I must manually copy and paste it into the address fields at a later time, creating more work for me.

    If these fields are native on the guest profile, add them as a field on the pre-arrival form that can be displayed/required, then populate as appropriate.

    If there was a credit card dispute or insurance dispute, the guest address is data I would certainly need.

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  3. 4 votes

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    Jenn Eddy supported this idea  · 
  4. 5 votes

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  5. 14 votes

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  6. 24 votes

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  7. 17 votes

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  8. 2 votes

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    Jenn Eddy commented  · 

    Yes! What is the point of being able to create a custom subject line if it only uses it when the email is set up with a trigger? It forces me to send the email in Gmail, but then it does not end up in the unified inbox, defeating one of the major benefits in having a PMS. And the "You have a new message" SL just looks spammy. Unless someone is expecting that email, it would be easy to overlook.

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  9. 7 votes

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    Jenn Eddy supported this idea  · 
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    Jenn Eddy commented  · 

    Hostfully has deployed an update that will push the first 3 rules per listing to VRBO. There are two main failures with this design:
    1. There is ZERO way to re-order or edit rules. It means you have to delete and re-create rules in the order you want them displayed in the proper order or if you dare make a typo. Tedious because it requires that if you make a mistake, you have to start over. The UX is not flexible.
    2. I need a separate set of rules for VRBO that are not displayed on other platforms. Why? Because we can only post 3 rules. I have to smash as much as I can into those 3 fields. Also related to this request (https://hostfully.uservoice.com/forums/271343-property-management-platform-web/suggestions/46720165-custom-cancellation-for-vrbo) if we don't have a rule around credit card fees being non-refundable, then we are out a significant amount of money due to Stripe's policies. This makes it very risky for us to host on VRBO when using Hostfully. And this is a rule that doesn't apply to Airbnb since they are the merchant, so I would not want this rule sent there as it would confuse guests.

    Thus, a separate set of rules for VRBO would solve both problems in one swoop. But dare I also say that point #1 above should also be fixed since it's a universally poor experience.

  10. 38 votes

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    Jenn Eddy supported this idea  · 
  11. 115 votes

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  12. 18 votes

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    Jenn Eddy commented  · 

    This issue continues to plague us for reporting. If an Airbnb booking is cancelled with a full refund, the booking amounts should be zeroed out as nothing was kept. And if we include cancelled status bookings in monthly reporting, then the data is wrong as it includes funds that we did not receive.

    Additionally, if a guest cancells within the non-refundable window but Airbnb refunds the cleaning fee, that change is also not reflected in the booking data yet it was funds that were never collected.

    Instead of reports being simple, scalable and saving time this means that we have to do a CSV download and manually manipulate the data, referencing the Airbnb platform directly for accurate info. This not only causes issues with financial reports but also makes Owner Statements impossible to use. Accurate booking data should be a non-negotiable.

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  13. 6 votes

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    Jenn Eddy supported this idea  · 
  14. 7 votes

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    Jenn Eddy commented  · 

    The current DBS urls contain both a UUID and the encoded property name/title

    (example: https://reservations.vacayintucson.com/property-details/4e7e7bf7-680e-4e60-b21a-2bd04d5bfaf2/Luxe%20Guest%20House%20on%20Peaceful%204%20Acres%20|%20Hot%20Tub)

    Seems like the UUID should be unique enough, and that cuts the URL down quite a bit for many listings. It might help to have an option to use a shorter URL by just using the UUID.

    I also wonder if using a redirect will cause any issues with a channel such as google travel? Do they care if the URL doesn't go directly to the booking site as it says in the documentation?

  15. 1 vote

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    Jenn Eddy commented  · 

    Note that this can be handled temporarily by manually escaping the characters when entering the weblink. But, the DBS should not be using URLs that might be considered unsafe by third parties.

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  16. 14 votes

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  17. 2 votes

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    Jenn Eddy commented  · 

    This has been completed as far as I can see but this didn't get updated. ;)

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  18. 6 votes

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    Jenn Eddy commented  · 

    Have you used the hour vs day setting for when its sent? Here's an example of our morning after arrival message that goes out at 10am. Our check in time is at 4pm + 18 hours = 10am the next day.

  19. 9 votes

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    Jenn Eddy supported this idea  · 
  20. 24 votes

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    Jenn Eddy commented  · 

    To take it a step further, there's no way to add a Discount Code to a quote. If I add a line item with a negative amount, it applies the "discount" after the sales tax was already factored on the nightly rate, so the math doesn't tie out so its not a good workaround.

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