Settings and activity
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8 votes
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4 votes
An error occurred while saving the comment An error occurred while saving the comment 
Jenn Eddy
commented
As a workaround, I have added a custom field to the Pre-Arrival form but since it is not native, the data doesn't connect to the guest profile. That means I must manually copy and paste it into the address fields at a later time, creating more work for me.
If these fields are native on the guest profile, add them as a field on the pre-arrival form that can be displayed/required, then populate as appropriate.
If there was a credit card dispute or insurance dispute, the guest address is data I would certainly need.
Jenn Eddy
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4 votes
This is great feedback and we're currently designing for it.
Jenn Eddy
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6 votesJenn Eddy
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14 votesJenn Eddy
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33 votesJenn Eddy
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17 votesJenn Eddy
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2 votes
An error occurred while saving the comment Jenn Eddy
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Yes! What is the point of being able to create a custom subject line if it only uses it when the email is set up with a trigger? It forces me to send the email in Gmail, but then it does not end up in the unified inbox, defeating one of the major benefits in having a PMS. And the "You have a new message" SL just looks spammy. Unless someone is expecting that email, it would be easy to overlook.
Jenn Eddy
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7 votesJenn Eddy
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An error occurred while saving the comment Jenn Eddy
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Hostfully has deployed an update that will push the first 3 rules per listing to VRBO. There are two main failures with this design:
1. There is ZERO way to re-order or edit rules. It means you have to delete and re-create rules in the order you want them displayed in the proper order or if you dare make a typo. Tedious because it requires that if you make a mistake, you have to start over. The UX is not flexible.
2. I need a separate set of rules for VRBO that are not displayed on other platforms. Why? Because we can only post 3 rules. I have to smash as much as I can into those 3 fields. Also related to this request (https://hostfully.uservoice.com/forums/271343-property-management-platform-web/suggestions/46720165-custom-cancellation-for-vrbo) if we don't have a rule around credit card fees being non-refundable, then we are out a significant amount of money due to Stripe's policies. This makes it very risky for us to host on VRBO when using Hostfully. And this is a rule that doesn't apply to Airbnb since they are the merchant, so I would not want this rule sent there as it would confuse guests.Thus, a separate set of rules for VRBO would solve both problems in one swoop. But dare I also say that point #1 above should also be fixed since it's a universally poor experience.
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45 votesJenn Eddy
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20 votes
An error occurred while saving the comment Jenn Eddy
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This issue continues to plague us for reporting. If an Airbnb booking is cancelled with a full refund, the booking amounts should be zeroed out as nothing was kept. And if we include cancelled status bookings in monthly reporting, then the data is wrong as it includes funds that we did not receive.
Additionally, if a guest cancells within the non-refundable window but Airbnb refunds the cleaning fee, that change is also not reflected in the booking data yet it was funds that were never collected.
Instead of reports being simple, scalable and saving time this means that we have to do a CSV download and manually manipulate the data, referencing the Airbnb platform directly for accurate info. This not only causes issues with financial reports but also makes Owner Statements impossible to use. Accurate booking data should be a non-negotiable.
Jenn Eddy
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7 votesJenn Eddy
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7 votes
There are a lot of tools for shortening URLs out there such as https://bitly.com/ - you can create 10 urls per month for free so you can pretty much get all the ones you need.
An error occurred while saving the comment Jenn Eddy
commented
The current DBS urls contain both a UUID and the encoded property name/title
Seems like the UUID should be unique enough, and that cuts the URL down quite a bit for many listings. It might help to have an option to use a shorter URL by just using the UUID.
I also wonder if using a redirect will cause any issues with a channel such as google travel? Do they care if the URL doesn't go directly to the booking site as it says in the documentation?
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2 votes
An error occurred while saving the comment Jenn Eddy
commented
Note that this can be handled temporarily by manually escaping the characters when entering the weblink. But, the DBS should not be using URLs that might be considered unsafe by third parties.
Jenn Eddy
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15 votesJenn Eddy
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2 votes
An error occurred while saving the comment Jenn Eddy
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This has been completed as far as I can see but this didn't get updated. ;)
Jenn Eddy
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11 votes
An error occurred while saving the comment Jenn Eddy
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Have you used the hour vs day setting for when its sent? Here's an example of our morning after arrival message that goes out at 10am. Our check in time is at 4pm + 18 hours = 10am the next day.
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14 votes
Could you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
Jenn Eddy
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28 votesunder review · 3 comments · Property Management Platform - Web » Pipeline & Lead Assignment · Admin →
An error occurred while saving the comment Jenn Eddy
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To take it a step further, there's no way to add a Discount Code to a quote. If I add a line item with a negative amount, it applies the "discount" after the sales tax was already factored on the nightly rate, so the math doesn't tie out so its not a good workaround.
Jenn Eddy
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41 votes
An error occurred while saving the comment Jenn Eddy
commented
If you use the variable "[$ORDER_STATEMENT$]" in an email, you can make a nice looking statement for your guest. It doesn't include details of payments received but that could be added to the email body. Not exactly what you are asking for but its a way to achieve something close-ish.
@Steph - I understand the underlying reason is that it creates friction during the booking process. But, its also creates inefficiency and introduces data entry risk for the host. The pre-arrival form could certainly work, but needs optimization for that to happen.
If I add address fields to the Pre Arrival form, they will be unique fields for my instance. Any data input by the guest will not flow through to the standard fields on their profile. So, I then have to manually copy and paste the data one by one. Prone to error and not a good use of my time when this can be solved with better UX/UI.
Proposed solution: (1) Add these fields to the Pre Arrival form, allowing the host to set if they are displayed and are required, just like Phone Number, Government ID, etc. (2) Connect the data to the address fields on the guest profile.