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'Add more info to system template "Payment failed"' has been merged into this idea

Property Management Platform: Templates and Triggers

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Add reservation/guest identifier to failed payment system template

As a PM, I receive this email when a payment fails (attached herein). There is no guest or reservation identifier and I need to do further research to figure out what reservation this relates to. It would be great if Hostfully can add the guest name and reservation UID to this system message.

I tried to manually add those two items to the system template but those variables are not available for this template.

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AdminTed Nguyen (Admin, Hostfully) shared this idea  ·   ·  Report…  ·  Admin →
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  • April Mai (work email) commented  ·   ·  Report

    I got an email saying that a payment had failed, but giving no additional information about the lead. I want to see more info so that I can find the lead and follow up with payment.