Recorse for confirmed, unpaid bookings if guests don't pay
At the moment, Vrbo and Booking reservations with failed payment will still come into Hostfully as confirmed unpaid bookings. If guests have already stayed or left, I want to have a recourse or protection in case they damage the property or don't pay.
5
votes
April Mai (work email)
shared this idea
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Keith
commented
You shouldn't let them in the house if they haven't paid.. There is NO recourse if you allow a guest to stay without payment.
don't do this.We don't send check-in instructions (or create door codes) unless we have payment.
I've added a trigger to notify agency if a booking is unpaid <4 days before checkin.
We then reach out to the guest and if they don't pay they don't get in.
Some pay at the door, others we just have their booking cancelled.