Add a condition "If guest has not published a review yet" for custom trigger
They ONLY send a review reminder or a review request IF the guest has not yet written a review
This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.
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McAdams Properties commented
Something like this would be great. I'm having trouble getting reviews so I want to send multiple reminders, but if I automate these I'll be sending requests to people who have already left reviews.