Support SMS two-way for Service Provider and Owner
It's supported for SMS two-way messaging and the SMS sent from Hostfully to the Service Provider's mobile device is all good. However, when the Service Provider replies to that SMS, we don't see it in the Hostfully Inbox or on our phone number because it only works for guests.
The ability to see replies from Cleaners in the Inbox would be helpful for team communication. We can see everything in one inbox.
Holly Denouden
shared this idea
The communication platform we use for sending SMS forces us to use numbers that are registered number in a particular country and does not allow responses to be sent to these numbers. This is a spam prevention restriction, and the SMS protocol does not allow specifying a different "reply-to" number, like the email protocol does. So unfortunately, this feature request can not be entertained. We recommend using messages via the Hostfully inbox instead.