If I add a note to a guest's Lead Details there is no way to know if notes have been added. If there are any other significant messages or other information that needs to be highlighted there is no way to do it.
Right now at shift change each person has to read every message and look for notes of every guest since their last shift.
If we could turn on a star or color dot next to the guest's name in the left column an admin could quickly scroll down the list and see which guests need attention.
To take it a step further if we could have different colors we could have different workflows such as needs lock set up, needs to sign rental agreement, needs early check-in etc.
This would be a huge product differentiator because nobody else does it right or at all.