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  1. To prevent incurring non-refundable fees from Stripe, we've set 'Percentage at Reservation' to '0%' and 'Collect balance at' to 30 days. Our refund policy states that no refunds will be issued within 30 days of the scheduled arrival. When a customer makes a reservation through our website more than 30 days in advance, no credit card information is captured initially. To enhance the process, we propose making a $1 authorization to verify and capture the card, ensuring a smoother transaction when processing the charge 30 days prior to arrival.

    19 votes

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    1 comment  ·  Payments  ·  Admin →
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  2. If we use VacationRentPayment as a payment processor, booking requests get charged immediately. However, VRP does refund the payment processing fee on refunded transactions (if refunded within 48 hours). So the guests are getting charged before they have a confirmed reservation.

    We need to change this behavior so that guests are not charged until PMs agree to take the bookings

    3 votes

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    1 comment  ·  Payments  ·  Admin →
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  3. When a guest purchases an item via Guidebook Marketplace, we receive an email notification with the guest's name, guest's email, and transaction ID.

    However, when we go to Stripe and look for the transaction, there is no email or guest name linked to the transaction. It's hard to tell which payment is from which guest. Therefore, adding the customer's email and name to the Stripe payment would be great.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  4. From payment checkout flow, the "extra service" always shows as 1 instead of 0, for example Pet fee. That makes some of our guest confused as they don't have pets with them so it would make sense if the number starts from 0.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  5. 1 vote

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    1 comment  ·  Payments  ·  Admin →
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  6. We would like to set up a discount for payments done without credit card

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  7. Add additional payment processors for those who cannot get a Stripe account. Properties are managed in Costa Rica.

    35 votes

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    under review  ·  5 comments  ·  Payments  ·  Admin →
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  8. The receipt should show the actual amount paid by the guest and not the order total. If a guest has a balance left or has not paid for the security deposit, it is inaccurate for their receipt to include this.

    5 votes

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    0 comments  ·  Payments  ·  Admin →
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  9. Force 100% payment for lead in confirmed status to support guests who want to pay all in advance.

    Here's why: Property Setting is 50% of payment at reservation time and balance due at 30 days before check-in date. The guest wants to pay 100% in advance for the booking checks in in 39 days. When I update the setting from 50% to 100%, the payment link still applies the previous rule. If there is an option to force 100% payment before the balance due date, that would be great.

    I notice there is an option "Force 100% at reservation" when…

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  10. Context
    * Refund issued in the lead order.
    * Guest's impatience regarding the delay in receiving a refund, I cancelled the refund directly in Stripe and transferred the funds to the guest. However, despite the refund status being updated to "failed" in Stripe, the corresponding lead order continued to display the refund as "successful."

    ​Feature Request: I am requesting a feature enhancement that ensures synchronization between the refund status in Stripe and the corresponding lead order. Specifically, when a refund is cancelled directly in Stripe and marked as "failed," this status should be automatically reflected in the lead order.

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  11. A guest booked through VRBO and want to pay through VRBO but I cannot send them a link through VRBO because it says everything is now through our property management. They do not trust the link because it says hostfully instead of vrbo.
    It would be good to have the option to process the second payment thorugh VRBO like how the guest sees it for the first one.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  12. I want to collect the security deposit 7 days before checkin days, there's only booking time or checkin time available at the moment.

    at booking it's too early and and at checkin too late... it is our experience

    8 votes

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    1 comment  ·  Payments  ·  Admin →
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  13. 2 votes

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    0 comments  ·  Payments  ·  Admin →
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  14. I have guests for which I need to push the payment date back. I'd like to have this ability.

    3 votes

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  15. Basically I am just trying to find a hack to make your system authorize a credit card when a booking outside of 30 days is made so a credit card is taken. I like when the additional charge option is turned on for direct bookings but not for API connected. I am not interested in collecting a security deposit but thought it might be the 'hack' I need to get the CC authorization. If we were only on Airbnb would be fine since it wouldn't charge the security deposit but VRBO does and even set at $1 will add customer…

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  16. Currently when payment fails for insufficient funds the booking goes into our calendar and blocks the dates preventing anyone else from booking. In VRBO it looks like a valid reservation. It isn't obvious to the guests or to us that there is a problem with payment so the conversation with the guest continues as usual and check in details are provided. Until I see a vague email from Hostfully saying that a payment failed. It doesn't identify the reservation. Just that a payment failed. If I hadn't been checking my email I wouldn't know. Quite often the email gets lost…

    25 votes

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    planned  ·  4 comments  ·  Payments  ·  Admin →
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  17. We need a way to easily generate a summary list of customers with outstanding security deposits in our system.

    6 votes

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    0 comments  ·  Payments  ·  Admin →
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  18. Change the wording on the payment link page from "You are about to secure your booking" to something else. The wording makes it sound like they aren't fully booked (even though they paid money at the time of booking), and could encourage cancellations.

    1 vote

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  19. Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more payments.

    49 votes

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    under review  ·  5 comments  ·  Payments  ·  Admin →
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  20. A guest is prompted to sign the rental agreement each time they make a payment. This is an awkward customer experience. And inaccurate, since the rental conditions could have changed since they first signed and we need to honor the original agreement. It doesn't look polished for us to keep presenting the rental agreement to them each time, acting like we don't know who they are.

    So if guest already signs rental agreement at initial payment, they don't have to sign it a again for balance.

    2 votes

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