104 results found
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White label hostfully logo in messaging
When we send text messages to potential clients with links to our listings, the Hostfully logo appears instead of our company’s logo.
It would be really helpful if we could update this so that the agency logo logo appears in these communications.
This would enhance branding and make presentations to clients more professional.
6 votes -
Keep responses to emails in the same thread.
When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.
18 votesCould you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
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Add property picture in inbox sidebar
Show a picture of the property where the booking was made in the Inbox sidebar.
2 votes -
Provide an AI auto-responder feature for the Inbox
The feature would enable seamless, automated communication by setting up predefined AI responses to incoming messages. Users could configure the auto-responder to trigger under specific conditions, such as during certain hours, when out of the office, or based on message content. The AI would then automatically generate and send replies that align with the user's preset preferences, such as tone or message style, ensuring that all responses maintain the desired level of professionalism or friendliness. This feature enhances efficiency by allowing users to maintain consistent communication even when they are unavailable to respond manually.
9 votes -
Be able to print guest conversations
inbox data - Print button
3 votes -
Be able to send bulk messages
Be able to send bulk messages
3 votes -
Inbox - extra guest
It would be helpful to have the ability to add additional guests to the communication thread. Currently, only the primary guest receives messages, which means hosts must rely on them to relay information. Allowing multiple guests to be included would improve communication, reduce misunderstandings, and enhance the guest experience. This feature would be especially useful for group bookings or situations where multiple guests are involved in trip planning.
2 votes -
Put a star or Dot beside the name in the left column of the Inbox
If I add a note to a guest's Lead Details there is no way to know if notes have been added. If there are any other significant messages or other information that needs to be highlighted there is no way to do it.
Right now at shift change each person has to read every message and look for notes of every guest since their last shift.
If we could turn on a star or color dot next to the guest's name in the left column an admin could quickly scroll down the list and see which guests need attention.
To…2 votes -
Be able to close conversations in the inbox
It would be convenient to be able to close conversations in the inbox so team members can keep open only the conversations with guests that are current or are having current conversations with. See example in screenshot.
4 votes -
Auto Tranlate From Inbox Messages
Sometimes I get messages from different languages via the inbox. It would be very helpful to automatically translate them similar to Airbnb inbox.This would help me avoid logging into other platforms or going on google translate to understand the message.
1 vote -
Mass email feature
I'd like to be able to send out a mass email to the owners
1 vote -
Receive attachments when guest replies via Email
When guest replies to an email sent from HF and attaches the file (image, PDF), the file does not appear in HF inbox while it should to avoid miscommunication or back-and-forth questions
1 vote -
Task management 'complete' button in the unified inbox
Task management 'complete' button for guest, team messaging.
For example, a potential client with 200 listings based in Australia would like to be able to slightly task manage within the unified inbox. For example, a guest asks to replace something, the team can read the message, take on the task to do the job, and in the unified inbox, be able to mark the job as complete.
2 votes -
Ability to set preferred name as sender of messages
On Airbnb they have the optional field under personal info called "preferred name" and this is what they display about me to the guests - this is the field I would like used
2 votes -
Adjust wording to avoid confusion for "Auto" button when sending messages on Inbox
It's confusing to use "Auto" while everywhere else its defined as channel message. Please adjust wording.
1 vote -
Like Duve allow to include other @teammember in a conversation, either visible to guest or hidden
Like in duve and other guest communication services, allow to include other @teammember in a conversation, either visible to guest or to have hidden discussion only for team members
1 vote -
Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc
Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc
3 votes -
Separate the inbox notification for assigned agent.
Regarding inbox system, if the guest already distributed to the our agent or staff, when we read that guest message, the notification on our agent or staff disappear? Isn't that should be still on our agent or staff access so they can still check their new messages?
1 vote -
Mark as unread messages
Have the option to mark as unread the messages int he inbox.
51 votes -
Ability to send message as "Guest" via Create Message endpoint
Would it be possible to forward messages from a guest who booked through an external site to Hostfully?
I'm referring to the Create Message endpoint: https://dev.hostfully.com/v3.0/reference/createmessage-1.
Could you provide suggestions on whether the Create Message endpoint could support sending messages with a status of "CREATED"? Currently, it only supports "SENT," which is always treated as sent by the property owner/manager.1 vote
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