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Property Management Platform - Web

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  1. In the portal, when you click on a reservation in the calendar, it does not show the full price paid to the property manager after commission charged by booking.com or the other OTA's.

    Then in the owner portal calendar it shows the price of the reservation excluding the cleaning fee and commission from OTA's which makes the amount incorrect and not useful. In the owner portal is just shows the amount in the property managers calendar minus the property's managers commission however this is not accurate due to the commission charged by the platforms.

    The calendar in the property managers…

    18 votes

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  2. Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.

    25 votes

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    received  ·  2 comments  ·  Owner Portal  ·  Admin →
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  3. have been having lots of owners with concerns about the owners portal as it is very basic and not showing much to them. On our other plattform Lodgify, they could see much more like fees breakdown, messages from clients, the jobs created etc.
    Is there a way where owners can see Jobs and more info other than what they see?
    I have set them up in full permissions and it is still very empty which is causing owners to not like the way we are managing it etc. Transparency is very important to us.

    4 votes

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  4. I would like to include an analytics dashboard in the owner portal so owners can have a clear view of their analytics.

    12 votes

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    received  ·  2 comments  ·  Owner Portal  ·  Admin →
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  5. 4 votes

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  6. I'm looking for a way to completely remove the owners from the system. No name, info, etc

    2 votes

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  7. We use VR Platform for owner accounting and statements, and have some other things for owners that exist outside Hostfully. I want to have all those links in a central place. It would be great if we could add some "quick links" to the owner portal so owners can easily get to those other services.

    2 votes

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    received  ·  1 comment  ·  Owner Portal  ·  Admin →
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  8. I want to make the "notes" section of owner blocks mandatory.

    7 votes

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    received  ·  1 comment  ·  Owner Portal  ·  Admin →
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  9. As far as payouts though - I have to have a way of getting owners paid. I need to be able to send over an amount to stripe from Hostfully to tell it to pay that amount to them.

    If not, then it would be nice to have somewhere to make an adjustment in the system to say I paid them.
    I would prefer if there was a place where I could enter the amount that was paid out so the report would then say 0.00 was due after that month was paid out.

    4 votes

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  10. When sharing a report / statement with an owner so that it appears in the owner portal, it would be nice to be able to name the file so that the owner can know which month the report pertains to. Ie, i would like to name the report "September Owner Statement" so that the owner can know which is which from the long list without having to open it.

    7 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  11. I want to be able to remove an owners which are no longer working with from the list.

    2 votes

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  12. The idea is for our owners to see the entire amount the guest pays, including the cost of cleaning.

    We, as an agency, pay local taxes on the entire amount paid by the guest, i.e. the amount of stay and cleaning combined. If the owner sees a different amount, our settlements with him cannot be consistent and correct in any way. We would like him to see the total amount paid by the guest - for the stay and cleaning together

    2 votes

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  13. Give PM access to restrict 'connect to Airbnb' in owners portal

    2 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  14. It would be great to show the pet count in the owner portal along with the cleaners calendar when you click on the reservation.

    1 vote

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  15. An owners block should come over as a reservation instead of a block. You can even have custom messaging to confirm their stay or confirm cancelation of an owners block etc. This would make things more automated.

    22 votes

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  16. Give owners access to the amenities and photo page. This would allow PM's to invite the owner during the onboarding process and have them populate these pages for quick and accurate onboarding. Right now our owners need to fill out a lengthy onboarding form and then it manually has to be entered into hostfully. When these items need to be updated the owner can simply handle it rather than emailing staff to take care of it.

    4 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  17. I have a number of partnering owner that they would prefer a better financial view of their income, booking ratios as well as other related financial data.

    5 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  18. There is no delete function available now. Owners main page needs more functions from that page. Like listing all Owner names from there!

    19 votes

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    received  ·  1 comment  ·  Owner Portal  ·  Admin →
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  19. 2 votes

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  20. If we change the parameters of the Owners Statement we then lose all ability to send/upload as an integration. If we use the default with limited information we can push to their portal.

    This needs to be changed so that a revised Statement can be made 'default' within the system. Way toooooo much Admin each month for a basic feature/need

    1 vote

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