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146 results found

  1. I would like to request a new feature in PMP to help differentiate between Vrbo online and offline bookings.

    Current Situation:

    Online Booking: These bookings appear on the Vrbo Dashboard and include all guest information, making messaging integration work smoothly.

    Offline Booking: These bookings do not appear on the Vrbo Dashboard and lack related threads. This leads to confusion among guests, who often ask why their reservation is not visible on Vrbo. We also struggle to provide them with a satisfactory answer.

    Feature Request:

    As a Property Manager, I am comfortable having both online and offline bookings from Vrbo in…

    22 votes

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    under review  ·  2 comments  ·  Channels  ·  Admin →
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  2. Make Phone field mandatory on our Direct Booking site.

    30 votes

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  3. Support more amenities for booking.com

    28 votes

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  4. At the moment, when importing past bookings, they are shown as unknown in the inbox, and the PM has to manually update them from the reservation.

    3 votes

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  5. Airbnb is pushing the 'virtual tour' by being able to organize photos by rooms. I keep reorganizing my photos in the "where you'll sleep' section of Hostfully's settings and they're not saving in Airbnb. This seems to be an integration issue.

    3 votes

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  6. Airbnb discontinue the functionality to preapprove with date blocking, Hostfully should remove the option to "preapprove with hold" to align with their system

    4 votes

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  7. I want to be able control the order of Airbnb photo tour on Hostfully.

    7 votes

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  8. When I get a lead or inquiry through channels, I get an email notifying me. However, when I get a lead or inquiry for a direct booking with Hostfully, I don't get notified of this. How is that possible. Is there a way that we can get a text or email when we get a lead/inquiry for a direct booking with Hostfully?

    8 votes

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  9. 2 votes

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  10. Current Situation:

    Currently, to remove a LEID from our account in Hostfully, property managers must contact Support. This process can be time-consuming and requires manual intervention, which can delay operations and lead to inefficiencies.

    Requested Feature:

    I propose that Hostfully implements a feature that allows users to directly remove LEIDs from their accounts within the platform. This functionality would empower users to manage their LEIDs independently, without the need to go through Support.

    Benefits:

    Streamlined Operations: Users can manage LEIDs quickly and efficiently, without waiting for Support.

    Increased Autonomy: Provides users more control over their account settings, enhancing user satisfaction…

    3 votes

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  11. At the moment, reservation booked within 48 hours, and guest can choose the check-in time
    https://help.hostfully.com/en/articles/3811657-partially-allow-booking-requests-on-airbnb

    The check-in time should be visible in the booking request that Airbnb sent, not in Hostfully system. Airbnb does not send anything explicitly to the host stating that the check-in time has changed; however, the reservation request Airbnb sent to the guest does include the check-in time.

    We need Hostfully to request this information thru the API and indicate it somewhere in Hostfully system so we can know before accept or decline the booking request as it's very important information to look at

    2 votes

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  12. When I mapped the fees with "Air-conditioning fee" with Airbnb channel, it results in the error "This fee type cannot be defined as online fee."

    It's said that offline fees are not supported at the moment. I would like to map offline fees with Airbnb

    15 votes

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  13. VRBO has a new feature where you can have different cancellation policies for different times of the year. How to a use this feature with Hostfully. VRBO won't let me edit the cancellation policy. It would be great to have ability to create cancellation policies for different period.

    7 votes

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  14. I want to be alerted when there's any channel sync error. Currently, I need to head to the Channels page and check the sync button to make sure everything is running smoothly.

    14 votes

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  15. I did and they said it was a platform issue. It’s grayed out and cannot be updated in Airbnb. I’ll just have to remove the info for now to get around it and try between the 2 systems to display best info to guests.

    5 votes

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  16. When we import Airbnb leads, the base rent is calculated so that base rent + rate multiplier equals the rent total from Airbnb.

    True, we could apply this only to future leads, not past leads, but I don’t see why this would cause an issue to this PM since the total rent is the same.

    It can be treated as a feature request, UV

    2 votes

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  17. We encounter situations where a guest has already inquired about a Vrbo property and now needs to be instructed to send a booking request. This can be burdensome for the guest, as we are unable to simply invite them to make a reservation.

    If there is an option to pre-approve Vrbo inquiry so guest could book directly, it would be much more helpful.

    1 vote

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  18. It would be highly beneficial to introduce a feature allowing users to create custom channels in Hostfully, beyond the standard ones like Airbnb or Booking.com. For example, users could add channels like "Reception Desk," "Travel Agency Partnerships," or "Corporate Bookings" to track more specific booking sources. Additionally, implementing color-coding options for these channels would allow for easy visual differentiation and streamlined data analysis at the end of the season. This added flexibility would make managing and analyzing bookings much more intuitive, especially for businesses with diverse booking sources.

    1 vote

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  19. It would be useful to push the bathroom data from Hostfully to booking.com so it does not have be set up for each property in booking.com. This has to be done 99% of the time.

    1 vote

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  20. Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    41 votes

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