157 results found
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1 vote
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Add a channel-specific custom text field for cancellation policy explanations
Currently, cancellation policy notes must be added in shared fields like descriptions or rental conditions. It would be very helpful to have a dedicated field where users can add explanatory cancellation policy text for specific channels only, especially Vrbo, without affecting content shown on Airbnb, direct booking site, or other channels.
3 votes -
Support Airbnb Extended Cancellation policy in Hostfully
There is a new feature on Airbnb, "Extended Cancellation Policy." It's not possible in Hostfully. However, when we set it up in Airbnb, it has been overridden by Hostfully's setup.
2 votes -
Allow existing listings with Instant Booking to be switched to Request to Book on Booking.com
For now, existing listings already set up with Instant Booking cannot be switched to RTB.
It would be great to change the settings to Booking Request for those existing properties.
1 vote -
Support importing Booking.com automatic guest messages into Hostfully Inbox
Enable synchronization of Booking.com automatic messages into the Hostfully Inbox, similar to how standard guest messages are handled.
2 votes -
Integrate with Agoda
Integrate with Agoda
11 votes -
VRBO Pet Rules Settings
Summary:
Hosts using the VRBO integration are unable to maintain pet-related house rules configured directly in VRBO because Hostfully does not currently support the corresponding fields. As a result, pet settings entered in VRBO are overwritten during synchronization.Customer Impact:
VRBO allows hosts to specify important pet policy details within House Rules, including:- Number of pets allowed
- Pet size or weight restrictions
- Additional pet-specific requirements or limitations
Because these fields do not exist in Hostfully, any values configured directly within VRBO are removed or reset after the next sync from Hostfully. This forces hosts to repeatedly re-enter the information in…
1 vote -
channel cottage.com
be able to map proeprties with channel cottage.com
1 vote -
Improve Airbnb Guest Trust for Pre-Arrival Forms and Rental agreement
Guests booking through Airbnb may be reluctant to complete Hostfully pre-arrival forms or rental agreements when the links direct them outside of Airbnb. Airbnb displays a warning advising guests to remain on the platform for safety, which can create distrust and lead to cancellations.
It would be helpful to provide a way to collect required forms and agreements through Airbnb-approved workflows, or to offer clearer messaging and branding that reassures guests the external forms are legitimate and required by the host. This could help reduce guest concerns, improve completion rates, and prevent avoidable cancellations.
1 vote -
Improve Booking.com Payment & Security Deposit Transparency for Merchant-of-Record PMs
PM feedback/request regarding Booking.com payment behavior and guest-facing charge transparency when using Hostfully as the merchant of record.
Current pain points:
PMS payment schedule settings (ex: “collect balance 5 days before arrival”) appear to imply they apply to Booking.com reservations as well, but Booking.com reservations may follow different payment timing/workflows.
Guests may see messaging during checkout indicating they will not be charged until later, but then experience immediate charges/payment requests.
Security deposit charges configured correctly in Hostfully are not clearly displayed/explained to Booking.com guests during checkout/payment flow.
This creates guest confusion, payment disputes, and additional manual follow-up work for PMs.…
1 vote -
Support Booking.com Photo Tags
Either add Booking.com photo tags to the Hostfully interface, or update the integration so tags don't get removed when Hostfully syncs the listing with Booking.com.
Right now, tags I add to my listing photos in Booking.com get removed once Hostfully syncs the listing.
2 votes -
Add a feature that will allow a host to block a specific person or group from renting again across all channels.
We've had 2 renters leave our cabins in disastrous condition. We do not want to rent to them again. We are set up on channels with instant booking but do not want them to be able to book. We need a block feature.
1 vote -
Integrate with Tiket.com
Integrate with Tiket.com
1 vote -
Adding a specific date for Vrbo's Mobile and Member discounts
Would be useful to have the ability to configure specific dates for our VRBO's mobile and member discounts.
This is possibile within Vrbo but not while being connected with Hostfully.Also, VRBO confirmed this is supported by other PMS.
2 votes -
VRBO integration removes direct damage claim access and reduces host protection experience
Hosts using the VRBO integration through Hostfully are no longer able to file damage claims directly through VRBO as they previously could when not integrated.
When not using an integration, VRBO provides a built-in host protection and claim process that is included in their service fee structure. However, once a property is integrated through a PMS (such as Hostfully), hosts are redirected away from VRBO’s native claim system and must handle damage-related issues through the PMS workflow instead.
This creates confusion and concern for hosts, as it feels like:
The claim process is no longer directly accessible through VRBO
The…1 vote -
The ability to view Airbnb guest profile info on inquiries
The most important thing is to be able to see the profiles of those who search for us on Airbnb. We want to see their reviews and know that they are suitable profiles to rent our properties.
17 votes -
Manage Booking.com Invoice Details from Hostfully or Prevent Booking.com Invoice Details in Extranet from Being Overwritten
PM would prefer that the invoice information in Extranet not be overwritten, as the listings may belong to different owners or countries and having separate invoice details is important.
3 votes -
VRBO USD Limitation for International Properties
VRBO operates in USD, but many properties around the world are priced in other local currencies. In addition, some countries cannot use Stripe due to country-specific restrictions or agreements, which prevents certain properties from connecting to VRBO directly.
As a result, these properties often have to rely on iCal connections instead of a full direct integration. The downside is that iCal is limited and does not support full dynamic syncing, which can reduce exposure, efficiency, and potentially booking traffic.
A practical solution, which I have seen other PMS platforms implement, is to allow the system to take the property’s base…
1 vote -
Import questions made by potential guests in BDC listing
import questions made by potential guests in Booking.com listing
1 vote -
group booking should not allow guests to book both master and sub units at the same time
We have Booking.com group booking where guests can book both master and sub units and it exceed our max guest ability. It should not allow guests to book both master and sub units at the same time when it comes to group booking
1 vote
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