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219 results found

  1. Support more date formats in variables

    instead of "Tue, Aug 20 2024" it could be "August 20 2024"

    1 vote
    0 comments  ·  Templates and Triggers  ·  Admin →
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  2. Support vertical ratios/ images in templates

    Currently, Hostfully does not support vertical ratios in the email templates, so the vertical property image is cropped in a system template (Booking Payment Confirmed).

    6 votes
    1 comment  ·  Templates and Triggers  ·  Admin →
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  3. Auto fill information for returning guests.

    There are some repeat guests where we already have their ID and/or their proof of residency documents.

    For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.

    25 votes
    received  ·  1 comment  ·  Templates and Triggers  ·  Admin →
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  4. Ability to rename Government ID field for Pre-arrival form

    Our guests are confused by the request for "government ID." We would prefer for it to be specific and say "Driver's License or Passport.". We would love to edit such field on UI.

    14 votes
    received  ·  7 comments  ·  Templates and Triggers  ·  Admin →
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  5. Have a variable for number of infants

    3 votes
    1 comment  ·  Templates and Triggers  ·  Admin →
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  6. Be able to set up a trigger when a service is purchased during checkout flow

    When a guest purchased for a service during the checkout flow, I would like to send out the auto message related to the service purchased

    3 votes
    1 comment  ·  Templates and Triggers  ·  Admin →
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  7. Include System Templates in Scheduled Messages

    It would be helpful to include the System Templates in the Scheduled Messages page so those can be deleted by guest as needed.
    There may be situations where we do not want system templates to go out to a specific guest, so that functionality would be useful.

    2 votes
    0 comments  ·  Templates and Triggers  ·  Admin →
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  8. Have the ability to send a notification that check-in instructions was not sent.

    It would be really helpful to be receive a notification that the check-in instructions were not sent to a guest. This may be a little tricky because sometimes the check-in instructions includes extra conditions like, the pre-arrival form is completed, the rental agreement is signed, etc. So if a guest does not do those things, the message will never be scheduled, and hence, this is not a case of a failed trigger because the trigger is preventing the message from going out. Rather, it would be great to have a condition, somehow, that can be set so that the guest…

    2 votes
    0 comments  ·  Templates and Triggers  ·  Admin →
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  9. Booking updated template to indicate exactly what was changed

    At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.

    We want the system to have ability to tell in the message what actually changed.

    15 votes
    received  ·  1 comment  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  10. Be able to set up time-based triggers to be fired for example 30 minutes after I receive an inquiry

    I have auto responses set for bookings, booking inquiries, and requests to book so that my response rates stays at 100%. However, my triggers happen automatically. I would prefer they take place 30 minutes-1 hour after the question so that I have the opportunity to address the concern.

    2 votes
    0 comments  ·  Templates and Triggers  ·  Admin →
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  11. Variable to pull information on the Services added

    We would like to have a variable on auto messages that can say whether some has booked a service or not. For example, we have hot tub as an additional service, and we want to notify the owners that they selected a hot tub.

    1 vote
    0 comments  ·  Templates and Triggers  ·  Admin →
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  12. Test an email template

    Be able to test a trigger with a click of a button

    4 votes
    1 comment  ·  Templates and Triggers  ·  Admin →
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  13. "Day of the Week" message without active stays

    At the moment, the condition "Day of the Week is" can only be sent along with the condition "Stay is Active".

    We would like the ability to have "day of the week" messages be sent to our Service Providers regardless of if there's an active stay or not.

    1 vote
    received  ·  0 comments  ·  Templates and Triggers  ·  Admin →
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  14. Variables Request for Deposit amount and Percentage at reservation.

    "Percentage at reservation" from Property Settings => Main settings tab, for example 30% at reservation and collect balance at 15 days prior to checkin date => this variable "Percentage at reservation" will pull 30%

    "Deposit amount" means the amount guest has to paid at reservation. For example percentage amount at Property Settings => Main settings tab is 30% and guest's booking total without Security deposit is $1000 so this variable "Deposit amount" pulls 30% * 1000$ = 300$

    5 votes
    received  ·  0 comments  ·  Templates and Triggers  ·  Admin →
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  15. There should be a "Notifying owner of a booking cancellation" system template. It would be great if those could be turned on/off for owners

    There should be a "Notifying owner of a booking cancellation" system template. It would be great if those could be turned on/off for owners.

    3 votes
    0 comments  ·  Templates and Triggers  ·  Admin →
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  16. Auto message for after hours

    An auto message for after hours to respond to guests. Basically letting guests know that I will respond to their message the following day.

    23 votes
    5 comments  ·  Templates and Triggers  ·  Admin →
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  17. complex conditions - Templates

    I would like to know if its possible to have templates that I can chose when sending the reservation when they can book at pay Credit card and when I request they pay through wire/zelle as some guests I dont want to have them pay Via CC as some guests dont want to pay the CC fee. How do I set it up

    2 votes
    0 comments  ·  Templates and Triggers  ·  Admin →
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  18. Have a Job Reminder option in the triggers

    Have a Job Reminder option in the triggers to send an email reminder to the cleaner on the morning of the job date.

    1 vote
    0 comments  ·  Templates and Triggers  ·  Admin →
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  19. Be able to add "property is" filter to all triggers

    Be able to add "property is" filter to all triggers so they can be set up better for messaging owners. Right now, there is limited funactionality on the "owner updated block" trigger type

    2 votes
    received  ·  0 comments  ·  Templates and Triggers  ·  Admin →
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  20. Variable "ORDER PAID TO DATE" in custom templates

    I would like to display the amount a guest has paid in custom templates. Currently, I can insert Balance Amount [$ORDERBALANCE$], Total Amount [$ORDERTOTAL$], etc. but variable "ORDER PAID TO DATE" is not available in the list.

    9 votes
    received  ·  0 comments  ·  Templates and Triggers  ·  Admin →
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