257 results found
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Support vertical ratios/ images in templates
Currently, Hostfully does not support vertical ratios in the email templates, so the vertical property image is cropped in a system template (Booking Payment Confirmed).
6 votes -
Restrict checkin/ checkout time options in Pre-arrival form
In Pre-arrival forms => Estimated arrival time, there are multiple options which is earlier than Property default checkin time so user can select the checkin time that we cannot accommodate.
For example, checkin time is 3:00 PM but they can select 2:00 PM or earlier.
Is there any way we can restrict the option to select there to make sure only fews option for checkin and checkout time can be selected?
4 votes -
Apply email settings on scheduled report
Show the emails with reports to the owners as sent by the agency with email settings
1 vote -
Delete scheduled message once booking is canceled
I want to have the option, if the guest cancels their booking. The associated message should stop/be deleted.
6 votes -
Auto fill information for returning guests.
There are some repeat guests where we already have their ID and/or their proof of residency documents.
For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.
24 votes -
2 votes
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Have the ability to send a notification that check-in instructions was not sent.
It would be really helpful to be receive a notification that the check-in instructions were not sent to a guest. This may be a little tricky because sometimes the check-in instructions includes extra conditions like, the pre-arrival form is completed, the rental agreement is signed, etc. So if a guest does not do those things, the message will never be scheduled, and hence, this is not a case of a failed trigger because the trigger is preventing the message from going out. Rather, it would be great to have a condition, somehow, that can be set so that the guest…
2 votes -
Ability to edit pre-arrival form
Would be cool if we could have more editing possibility over this pre-arrival form. If we could add some text, for instance if I could add a text-box above the esimated arrival time:
"Please note that arrival time is possible from 3pm" or if a message could show saying "only from 3pm" for isntance.Instead of custom field, if we could chose the way we want to organize info on this pre-arrival form with "drag and drop" of elements.
17 votes -
Rental Conditions: ability to use variables and HTML formatting
In Agency Settings -> Rental Conditions and Property -> Rental Conditions, add the ability to use template variables and HTML formatting.
Some examples of how we could use this:
- Use variables in the Agency Rental Conditions to include property-specific information, allowing us to have a single common text.
- Include specific booking data such as damage waiver, number of nights, the actual guest name, etc.
- The ability to format the conditions makes it far easier for a guest to read and understand.6 votes -
Booking updated trigger to indicate exactly what was changed
At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.
We want the system to have ability to tell in the message what actually changed.
15 votes -
Be able to set up time-based triggers to be fired for example 30 minutes after I receive an inquiry
I have auto responses set for bookings, booking inquiries, and requests to book so that my response rates stays at 100%. However, my triggers happen automatically. I would prefer they take place 30 minutes-1 hour after the question so that I have the opportunity to address the concern.
2 votes -
Variable to pull information on the Services added
We would like to have a variable on auto messages that can say whether some has booked a service or not. For example, we have hot tub as an additional service, and we want to notify the owners that they selected a hot tub.
1 vote -
Ability to download the pre-arrival form in PDF format
Sometimes we need to claim money from a guest who does not follow the house rules. For example, we may need to claim extra cleaning fees for a pet and show that pets were not allowed on the furniture.
Although the house rules are included in the pre-arrival form for guests to check and agree with, there is no way for us to obtain a PDF of it like the rental agreement. This makes it difficult to provide evidence that the guest agreed to our house rules in order to claim the money.
Therefore, having the ability to download the…
3 votes -
Pre-Arrival Form government ID
In the Pre-Arrival Form yo allow fields for each guest to give government ID details and not just the Primary guest. In Portugal we need to submit the ID details for each guest to a government website.
Or at least for the custom field to allow for multiple attachments so they can attach their ID's. The former would be better so we do not have to subscribe for another software like Checkin which does that.
3 votes -
"Day of the Week" message without active stays
At the moment, the condition "Day of the Week is" can only be sent along with the condition "Stay is Active".
We would like the ability to have "day of the week" messages be sent to our Service Providers regardless of if there's an active stay or not.
1 vote -
Different Pre-arrival form
Different pre-arrival form for different channel as asking Government ID for Airbnb guests against their terms and conditions.
3 votes -
complex conditions - Templates
I would like to know if its possible to have templates that I can chose when sending the reservation when they can book at pay Credit card and when I request they pay through wire/zelle as some guests I dont want to have them pay Via CC as some guests dont want to pay the CC fee. How do I set it up
2 votes -
Hyperlink in Pre-arrival Form
We have a pet agreement that we want to hyperlink to if the guest answers Yes to bringing a pet. Currently we can add a link but it isn't clickable, hyperlinking does not work on the guest side. Nothing happens when they click the link. They have to copy and paste the link to be able to read the agreement and indicate they agree with the terms. Would be nice to hyperlink to the rental agreement as well if we want. That way they aren't receiving too many agreements and forms to fill out.
2 votes -
Have a Job Reminder option in the triggers
Have a Job Reminder option in the triggers to send an email reminder to the cleaner on the morning of the job date.
1 vote -
2 votes
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