87 results found
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Use previous method of communication to reply
Allow the "send" button to automatically reply to be sent in the latest form of communication if you are manually messaging. Too often, I will respond to a text via email or vise versa because I simply sent "send", instead of changing the method of communication.
1 vote -
Import Airbnb co-host messages to Inbox
As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well
It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.
If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.
75 votes -
Allow user to make multiple selections per Inbox filter
We have different departments that handle guest messages at different points in time throughout a guests' "stay". For example:
- Reservation Specialist handles messages and booking modifications prior to a guests' stay.
- House Manager handles messages from guests in-stay
- Vacation Designer handles messages from booked guests and in-stay guestsThe inbox should allow the user to make multiple selections in the status and channel filters so that they can focus on the messages that apply to their work. These filters should save until the user changes them (use "apply filter" and "clear filter" logic, similar to the calendar)
2 votes -
Ability to download the conversation on Inbox
At the moment, it's not possible to download the conversation on Inbox.
We'd love to have this option to download conversation and resertvation details incase of dispute, this would be very helpful specially for direct booknig since we use hostfully as our messaging platform for direct booking
6 votes -
Can see the status of messages in the inbox thread
I want to see if the messages are read by the receivers in the inbox thread so that I can communicate with guests better
1 vote -
Display a more detailed error message instead of just showing Internal server error
When sending texts along with a pic to an Airbnb guest, it shows an error "Internal server error". We'd have to contact support to find out it's not possible to send pics along with texts. It'd be easier for us to troubleshoot when there's a more detailed error messaging showing, as "Internal server error" might be confusing and cause some misunderstanding.
4 votes -
Keep old Vrbo thread even changing email address
At the moment, for Vrbo bookings, when changing the email address, it generates a brand new thread without any past conversations, making it hard to track past information. We'd like to keep the old Vrbo thread on Hostfully inbox, even when the guest email was changed
2 votes -
Have ability to Pre-approve Vrbo inquiries in Inbox
I want to pre-approve Vrbo inquiries, similar to what it works for Airbnb's.
3 votes -
Have Booking.com message with early checkin request supported in Hostfully inbox
I would like to have the message with early checkin request from Booking.com guests showing up in Hostfully inbox so I can manage them in one place. Currently, it shows in Booking.com inbox, but Hostfully inbox.
There is an original message from the guest, and that does not appear in the Inbox. It seems like it may be related to a special request (about an early check in)
"I'd like to request check-in at x - x (checkin date). Is it ok?"
5 votes -
Show Arrival/departure time (Stay details) in the lead information in inbox page
Since the Inbox is the place I spend most of my time, it would be very helpful if the reservation details in this panel were accurate.
It currently shows the standard checkin time of the property, which might not be accurate. I'd like to see the arrival/departure time in Stay details tab in the Inbox page.
1 vote -
Allow to have sound notification for inbox tab
On web browsers, It's difficult for us to keep up with new messages since we don't get notified when we receive them. It would be helpful if we could get a sound or push notification even to aware about the message.
1 vote -
Mark all Inbox messages as read
As an agent, I would like to click a button that will change all unread messages to read quickly so that I don’t have to click every unread message.
18 votes -
owners need some kind of notification if messages don’t go out
Apologize for my frustration, but owners need some kind of notification if messages don’t go out. The message wouldn’t be sent if it wasn’t important, so please let owners know your system is not working so they can resend. Thank you
1 vote -
Select the most recent reservation to send messages to Vrbo Inbox for returning guests
it is a design choice, we do not match threads with reservation but guests, and not direct relation to leads. But as an improvement we may select the most recent reservation to send message
1 vote -
Archive a message on inbox
We'd love to archive a message on inbox. For now, it's not possible.
11 votes -
Show the property name under guest name in the left-handed inbox panel.
I want to be able to view the property name under the guest name in the left-handed panel of the inbox page.
1 vote -
Add a new "contact" filter in Inbox page
Currently, the Property managers (PM) can see all conversations: PM <> Guest, PM <> Owner, PM <> Service Provider.
However, there's no "Contact" filter in the Inbox to help direct us to the correct threads among PM and Owner, Service Provider.1 vote -
Ability to receive attachments from guests through the inbox
I would like to have the ability to receive attachments from guests through the inbox.
13 votes -
Have hostfully links work with BDC inbox
Pre-arrival/rental agreement/ payment links generated in Hostfully, are broken when being sent to BDC inbox, we would like to have those links work with BDC inbox so it can looks more professional
1 vote -
Inbox Easier View / Navigation
Inbox > Toggle guest names on left - when you reach the bottom of the list - you need to scroll up to check the messages.
My suggestion is - that the list of guest names should have a separate column for browsing up and down and not the page itself. This will give the user an easier view of the new messages or the topmost messages of each guest
1 vote
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