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81 results found

  1. As an agent, I would like to click a button that will change all unread messages to read quickly so that I don’t have to click every unread message.

    18 votes

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    planned  ·  0 comments  ·  Inbox  ·  Admin →
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  2. the SMS templates should present with line breaks

    1 vote

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  3. When sending a custom template from the inbox, show the subject line of the custom template. Currently, when you send a custom template from the inbox, the received email subject line says, "You have a new message from (Agency Name)". It would be useful to maintain the actual subject line of the custom template.

    1 vote

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  4. Apologize for my frustration, but owners need some kind of notification if messages don’t go out. The message wouldn’t be sent if it wasn’t important, so please let owners know your system is not working so they can resend. Thank you

    1 vote

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  5. it is a design choice, we do not match threads with reservation but guests, and not direct relation to leads. But as an improvement we may select the most recent reservation to send message

    1 vote

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  6. I want to pre-approve Vrbo inquiries, similar to what it works for Airbnb's.

    2 votes

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  7. I would like to have the message with early checkin request from Booking.com guests showing up in Hostfully inbox so I can manage them in one place. Currently, it shows in Booking.com inbox, but Hostfully inbox.

    There is an original message from the guest, and that does not appear in the Inbox. It seems like it may be related to a special request (about an early check in)

    "I'd like to request check-in at x - x (checkin date). Is it ok?"

    3 votes

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    received  ·  1 comment  ·  Inbox  ·  Admin →
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  8. At the moment, regardless of the logo dimension uploaded in Agency Settings, the logo pulled by variable [$AGENCY_LOGO$] looks small in Inbox. The frame is fixed and can't be resized.

    I want to be able to enlarge the logo. Currently I need to manually copy and paste the logo to each template to be able to resize it.

    4 votes

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  9. We'd love to archive a message on inbox. For now, it's not possible.

    10 votes

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  10. I want to be able to view the property name under the guest name in the left-handed panel of the inbox page.

    1 vote

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  11. Currently, the Property managers (PM) can see all conversations: PM <> Guest, PM <> Owner, PM <> Service Provider.
    However, there's no "Contact" filter in the Inbox to help direct us to the correct threads among PM and Owner, Service Provider.

    1 vote

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  12. I would like to have the ability to receive attachments from guests through the inbox.

    13 votes

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  13. Pre-arrival/rental agreement/ payment links generated in Hostfully, are broken when being sent to BDC inbox, we would like to have those links work with BDC inbox so it can looks more professional

    1 vote

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  14. Inbox > Toggle guest names on left - when you reach the bottom of the list - you need to scroll up to check the messages.

    My suggestion is - that the list of guest names should have a separate column for browsing up and down and not the page itself. This will give the user an easier view of the new messages or the topmost messages of each guest

    1 vote

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  15. At the moment, [$TRANSACTIONAMOUNT$] and [$TRANSACTIONID$] only work in the system template "Transaction paid in full" automatically sent by the system. If I resend this template from Inbox or use these variables in custom templates, they won't populate.

    1 vote

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  16. 1 vote

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  17. This is a very dangers button at that spot.
    Don’t know what thoughts are behind this but can you make this undone?

    1 vote

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  18. Ability to add a chatbot that would intercept messages from guest and offer them immediate responses to their inquires 24 hours a day which would vastly increase customer service and response time taking pressure off the host to be under the gun responding to guest.

    1 vote

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  19. I have a lot of groups for my properties, and sometimes I can't remember which guest is in which apartment on the property. So If I could search by Tag, Group, or multiple properties, that would help
    At the moment, on Inbox or Pipeline, you can only filter All or a single property:

    2 votes

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  20. We are applying for a permit with the city for one of our properties, and we are supposed to not be actively advertising throughout that process but we have active bookings we need to continue to communicate with.

    1 vote

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