423 results found
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Add condition to a tax
Add conditions to a Tax:
Example" "if more or less than X nights"
3 votesThis is available on our new fees and taxes tab within property settings. Thanks for the idea and votes!
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Remove option "Preapprove with Hold" in PMP
Airbnb discontinue the functionality to preapprove with date blocking, Hostfully should remove the option to "preapprove with hold" to align with their system
4 votes -
Translate feature for listing descriptions
Automatically translate feature for Hostfully => Property Settings => Description
1 voteWe now have AI translations within property descriptions.
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Ability to cancel a booking directly from Calendar
When you are in the calendar you could cancel a booking rather than having to leave the calendar and go find the listing in the pipeline- which is an unnecessary extra step; this would streamline workflow.
And it would be so much faster and easier, less opportunities for mistakes.
59 votesGreat news: Pipeline actions are now available in the reservation modal!
This means, whether you're on the Dashboard, Calendar, Inbox, or elsewhere, if the reservation modal is open, your Pipeline actions (e.g., record payments, send payment request, cancel a booking, etc.) are right there with you.
For more details on Pipeline actions, please refer to this article: https://help.hostfully.com/en/articles/2043714-manage-a-booking-on-the-pipeline#h_e94327ec2a
To learn how to take action on a booking from your Calendar, check this article: https://help.hostfully.com/en/articles/2627154-utilize-the-hostfully-central-calendar#h_ac709126ca
To learn how to take action on a booking from your Dashboard, check this article: https://help.hostfully.com/en/articles/9034218-navigate-the-hostfully-dashboard#h_6ca8ff5596
To learn how to take action on a booking from your Inbox, check this article: https://help.hostfully.com/en/articles/5412369-communicate-with-guests-through-the-inbox#h_f0510b94fa
Thanks everyone for your patience while we worked on this. Happy hosting!
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Capitalize letter V for Las Vegas when filtering locations in DBS
When clicking on "All locations" to filter locations on DBS, the Las Vegas is spelled as "Las vegas".
Please fix it as I just want it to look professional without errors.
3 votes -
Calendar defaulting to expanded view for units
the calendar list not staying expanded as it used to. It's definitely annoying to have to expand everything again each time you refresh the calendar (this limitation only applied to units for Multi-Unit Properties)
7 votes -
integration with Sifely
I'd like to have integration capabilities between Hostfully and Sifely Smart Locks. We use Sifely's lock systems to manage access to our properties, and I am interested in automating the process of generating and sending passcodes to guests.
Currently, we manually generate a passcode for our guests after they complete the necessary pre-arrival forms and rental agreements through Hostfully. We would like to streamline this process by having Sifely automatically generate and send passcodes once Hostfully confirms the completion of these documents.
Company's link: https://www.sifely.com/integration
1 voteWe now support integration with Sifely locks. Please see https://www.hostfully.com/smart-devices/smart-locks/
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Add Google Analytics tracker to payment confirmation page
We set up this event in Google Analytics as instructed, but it has not tracked any conversions. So I think we're still stuck. Is there anything else we can do?
4 votes -
Quick add service providers to all properties
When adding service providers, it would be helpful to be able to automatically assign them to every property or property group from the service provider page rather than having to go into each individual property to add them. Or at least an option to automatically give service providers calendar access for every property/multiple properties in one place rather than in each property.
4 votesYou now add service providers without associating them to a property. You can then go to each property and toggle on the ones you wish to use on the service provider tab. It's much more streamlined.
More info here!
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Service providers easy calendar
The Service provider could have the ability to see the work he has to do in all the apartments on a daily basis and to be able to see a monthly calendar for a better overview and planning
1 voteWe have improved the calendar with our new service hub within the Hostfully app! Check out more information here!
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Two factor authentication
I would like Hostfully to have two factor authentication to enhance my account security. Also, I want to have access to user level log so I could see the IP addresses that logged in and what exactly they clicked on in case the account is hacked.
28 votesThis is now released to production. Please find the documentation here.
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"Request to book" button instead of "Book now" when property has "booking request" mode
When a property has booking mode as Inquiry, from direct booking site or booking widget, option shows as "Get a quote".
However, when a property has booking mode as Booking Request or Instand Booking, this option shows as "Book now".
But for Booking Request mode, when continuing to proceed with a booking, there is a small note at the top of the page that states, "guest must wait for the property manager to accept it and payment will be processed accordingly." which is quite confused and guest can easily miss that note.
I think it would be much more clear…
24 votesThis feature has been released to production.
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Support Airbnb offline fees mapping
When I mapped the fees with "Air-conditioning fee" with Airbnb channel, it results in the error "This fee type cannot be defined as online fee."
It's said that offline fees are not supported at the moment. I would like to map offline fees with Airbnb
15 votes -
Support field "Tag on Booking" in Enhanced Reporting.
The situation occurs when a booking imported from Rental United does not have a source, such as Booking.com, Agoda, etc. This also happens when there are bookings from other offline sources such as travel agency, etc. We can add tags on the lead modal but cannot pull it into Enhanced Reporting.
There are only two fields which are Guest tags and Tag (hasTag), none of them can pull the tag we add from the lead modal. It would be great if there is a field to support that so we can have more information in the report for further analysis.
6 votesHi everyone! We're excited to inform you that lead tags are now supported in the Enhanced Reports. When you tag a booking for a guest, that tag can now be pulled into the reports. You can find the Lead Tags under Field Category > Booking.
For more details, you can refer to this article: https://help.hostfully.com/en/articles/6572868-understand-the-enhanced-reporting-s-field-glossary#h_20a2ab6860
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[MOBILE] Capitalize letter V for Las Vegas when filtering locations in DBS
When clicking on "All locations" to filter locations on DBS, the Las Vegas is spelled as "Las vegas".
Please fix it as I just want it to look professional without errors.
1 vote -
Import Airbnb messages only when a property is turned "on" in Airbnb Channel
Right now Airbnb messages are coming in sometimes when a property manager imports a property from Airbnb, even if they have not turned that property to “on” in the Airbnb channel.
Another case is that, when a PM connects to an Airbnb account but only imports and manages one, not all, listings in that account. Nevertheless, Airbnb messages from other listings not managed by them show up in Inbox without property and reservation details.
We would like for Airbnb messages to only start appearing in the Inbox when the property managers goes to Channels / Airbnb and turns “on” that…
62 votesThis has been completed. Now Airbnb messages only come in to the Hostfully inbox once the property is live and connected through Hostfully. Not during the initial property data import.
Thanks everyone for your feedback!
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Set check-in/out restrictions on specific dates for multiple properties at once
We want to prevent check in/out on 12/25/23 and 1/1/24 for all properties. At the moment, we have to open each property > Pricing tab to do this.
18 votes -
Report invalid credit card for Booking.com
As a property manager, upon receiving a Booking.com reservation, there are occasions when the credit card may fail to charge for various reasons. However, I face limitations in reporting an invalid card to request a new one from the guest or to request cancellation due to an invalid credit card. This limitation arises because I lack access to the credit card's CVC code, which is now transmitted via API and cannot be viewed on the Extranet anymore.
I'd like to ensure that when a reservation is received via Booking.com and the payment fails, the credit card details are reported…
6 votes -
Able to delete the common space on property setting
Each time, I want to delete the common space, I have contacted CS to delete it from back end. I want to have the option to delete the common space on the property setting UI directly.
11 votesWith our new property settings v3 update, common spaces are now shown as living rooms and can easily be deleted if they are not wanted.
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Show character count in all fields with a character limit in Property Description Tab
Now that Airbnb and VRBO both have restrictions on the number of characters for Public Name and Long Description, it would be extremely helpful and more streamline to make those adjustments. Instead I'll have to copy and past into a word doc and the paste back into. It's kinda clumsy and time consuming as I have 20+ properties to adjust. Unless I am missing it somewhere. :)
70 votesGreat news! With the redesign of the Property Settings, now you'll see the character count LIVE in all fields with a character limit in the property's descriptions.
For more details, you can refer to this article: https://help.hostfully.com/en/articles/8017235-update-your-property-s-description
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