Non-refundable rate for direct bookings
I want to provide non-refundable discount for direct bookings. Currently this option is only available for Airbnb channel.
April Mai (work email)
shared this idea
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Infinity Apartments
commented
We should offer this option to all direct booking guests. It's a simple coding that allows a guest to choose a discounted, non-refundable pay-now rate. This would boost our direct bookings massively.
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Infinity Apartments
commented
why has this not been taken on board, we must be the only site that doesnt allwo two rates for our guests for direct booking.
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Infinity Apartments
commented
We’d love the ability to offer multiple rate plans on the Direct Booking Site, similar to what is available on platforms like Airbnb and Booking.com.
Specifically, we’d like to give guests the option to choose between:
A discounted, non-refundable rate (for guests who commit to their booking).
A standard/refundable rate (for guests who prefer more flexibility).
This functionality is already standard on most major OTAs, and having it on the Hostfully Direct Booking Site would:
Keep our direct booking experience consistent with other platforms.
Encourage more direct bookings by giving guests flexibility and transparent choices.
Help property managers drive more revenue by balancing price-sensitive guests with those who value flexibility.
Thank you Team!
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Infinity Apartments
commented
we have the option on every other Chanel so why not Hostfully
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Bart Kozdras commented
Hi, this would be great - currently, we can create a non-refundable coupon, but ideally, the non-refundable rate would have a separate charge rule. For example, if guests book a refundable rate, they are charged 10% (deposit) when they book and 90% when the free cancellation period lapses. If they book non-refundable, they should pay 100% when booking. Currently, this customisation is impossible.