Ability to download the conversation on Inbox
At the moment, it's not possible to download the conversation on Inbox.
We'd love to have this option to download conversation and resertvation details incase of dispute, this would be very helpful specially for direct booknig since we use hostfully as our messaging platform for direct booking
Cece Nguyen
shared this idea
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Hannah Castillo commented
It would be incredibly helpful to have the option to download all guest communication (messages sent via Hostfully Inbox) as a PDF. This feature is already available on platforms like Airbnb and Vrbo, and it’s essential when dealing with guest disputes or responding to payment processor claims (e.g., Stripe chargebacks).
Having a timestamped, easily shareable PDF of the conversation history helps property managers provide clear, documented evidence when needed, saving time and protecting both the business and the guest experience.
Please consider adding a “Download as PDF” button or similar export option in the Inbox!