Settings and activity
78 results found
-
6 votes
An error occurred while saving the comment Hannah Castillo supported this idea ·
-
4 votes
-
4 votes
-
5 votes
-
4 votes
-
22 votes
-
17 votes
-
3 votes
-
8 votes
-
1 vote
-
37 votes
-
86 votes
-
19 votes
-
11 votes
-
31 votes
-
1 vote
-
24 votes
-
3 votes
-
3 votes
-
1 vote
Adding to this for another user:
Overview
We would love the ability to use Property Tags as conditions within message triggers and automations in Hostfully PMS.
Currently, triggers can be filtered using conditions like:
* Property is
* Channel is
* Booking source
* Reservation details
However, for users managing large and diverse portfolios, maintaining property-specific trigger conditions becomes increasingly difficult as new listings are onboarded.
Proposed Feature
Add a trigger condition option such as:
* Tag is
* Tag is not
* Property contains tag
This would allow users to assign tags at the property level and use those tags dynamically within automated messaging triggers.
Example Use Cases
Short-Term vs Mid-Term Rentals
A user could:
* Tag properties as “Short-Term” or “Mid-Term”
* Create messaging automations specific to each rental type
* Automatically include newly onboarded properties simply by applying the correct tag
Pet-Friendly Properties
Users could:
* Tag listings “Pet Friendly”
* Send automated pet-related instructions, waivers, or fees only to applicable properties
Owner-Specific Messaging
Property managers with multiple owners could:
* Tag properties by owner name or ownership group
* Customize messaging flows, branding, or operational instructions accordingly
Operational Differences
Other potential use cases include:
* Luxury vs Standard properties
* Condos vs Houses
* Properties with pools/hot tubs
* Region-based communication
* Different check-in procedures
* Seasonal properties
Benefits
Scalability
As portfolios grow, users would no longer need to manually edit triggers every time a new property is added.
Reduced Human Error
Instead of remembering to update multiple automation rules, users would simply apply the correct property tag.
Improved Organization
Tags already serve as an organizational tool within Hostfully. Extending them into automation logic would create a much more powerful and efficient workflow.
More Flexible Automation
This feature would dramatically improve the flexibility and maintainability of automated guest communication for property managers of all sizes.
Why This Matters
For users managing large, evolving, or highly segmented portfolios, automation maintenance becomes time-consuming and error-prone. Leveraging property tags as trigger conditions would create a more scalable and future-proof system for messaging automation.