161 results found

1. Different photo sets per OTA

   I want to keep branded images on Airbnb while pushing clean images to Booking.com. (as booking.com rejects branded images, whilst airbnb are more lenient with this).

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2. Support a 24-month booking window for Airbnb
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3. Notify PMs When Airbnb Messages Are Delayed

   When Hostfully detects that Airbnb messages are not being imported within the expected timeframe, notify affected customers proactively.

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4. Taxes sent to Booking.com is set to "included" instead of "not included"

   When adding taxes to Booking.com, there is an option to set "included" or "not included" in the rent amount. However, this option is not available in Hostfully. The taxes are sent to Booking.com and set to be not included by default.

   We need it to be included in the Rent amount instead of being added on top of the rent.

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5. Ability to manage amenities on Vrbo and not override them
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6. Add a channel-specific custom text field for cancellation policy explanations

   Currently, cancellation policy notes must be added in shared fields like descriptions or rental conditions. It would be very helpful to have a dedicated field where users can add explanatory cancellation policy text for specific channels only, especially Vrbo, without affecting content shown on Airbnb, direct booking site, or other channels.

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7. Support Airbnb Extended Cancellation policy in Hostfully

   There is a new feature on Airbnb, "Extended Cancellation Policy." It's not possible in Hostfully. However, when we set it up in Airbnb, it has been overridden by Hostfully's setup.

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8. Allow existing listings with Instant Booking to be switched to Request to Book on Booking.com

   For now, existing listings already set up with Instant Booking cannot be switched to RTB.

   It would be great to change the settings to Booking Request for those existing properties.

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9. Support importing Booking.com automatic guest messages into Hostfully Inbox

   Enable synchronization of Booking.com automatic messages into the Hostfully Inbox, similar to how standard guest messages are handled.

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10. Integrate with Agoda

    Integrate with Agoda

    11 votes

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11. VRBO Pet Rules Settings

    Summary:
    Hosts using the VRBO integration are unable to maintain pet-related house rules configured directly in VRBO because Hostfully does not currently support the corresponding fields. As a result, pet settings entered in VRBO are overwritten during synchronization.

    Customer Impact:
    VRBO allows hosts to specify important pet policy details within House Rules, including:

    • Number of pets allowed
    • Pet size or weight restrictions
    • Additional pet-specific requirements or limitations

    Because these fields do not exist in Hostfully, any values configured directly within VRBO are removed or reset after the next sync from Hostfully. This forces hosts to repeatedly re-enter the information in VRBO and creates the risk that listings will display inaccurate pet policies.

    Customer Feedback:
    The customer tested this behavior across multiple properties and confirmed that the pet rule information is consistently overwritten overnight following synchronization.

    Requested Enhancement:
    Add support for VRBO pet rule fields within Hostfully and map them through the integration so pet settings can be managed centrally without being overwritten.

    Desired Outcome:

    • Hosts can configure pet policies within Hostfully.
    • Pet rule settings sync successfully to VRBO.
    • Existing VRBO pet settings are preserved when no corresponding value exists in Hostfully.

    Priority Consideration:
    This impacts listing accuracy and guest expectations, particularly for pet-friendly properties where limitations on number or size of pets are important operational requirements.

    Summary:
    Hosts using the VRBO integration are unable to maintain pet-related house rules configured directly in VRBO because Hostfully does not currently support the corresponding fields. As a result, pet settings entered in VRBO are overwritten during synchronization.

    Customer Impact:
    VRBO allows hosts to specify important pet policy details within House Rules, including:

    • Number of pets allowed
    • Pet size or weight restrictions
    • Additional pet-specific requirements or limitations

    Because these fields do not exist in Hostfully, any values configured directly within VRBO are removed or reset after the next sync from Hostfully. This forces hosts to repeatedly re-enter the information in… more

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12. channel cottage.com

    be able to map proeprties with channel cottage.com

    1 vote

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13. Improve Airbnb Guest Trust for Pre-Arrival Forms and Rental agreement

    Guests booking through Airbnb may be reluctant to complete Hostfully pre-arrival forms or rental agreements when the links direct them outside of Airbnb. Airbnb displays a warning advising guests to remain on the platform for safety, which can create distrust and lead to cancellations.

    It would be helpful to provide a way to collect required forms and agreements through Airbnb-approved workflows, or to offer clearer messaging and branding that reassures guests the external forms are legitimate and required by the host. This could help reduce guest concerns, improve completion rates, and prevent avoidable cancellations.

    1 vote

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14. Improve Booking.com Payment & Security Deposit Transparency for Merchant-of-Record PMs

    PM feedback/request regarding Booking.com payment behavior and guest-facing charge transparency when using Hostfully as the merchant of record.

    Current pain points:

    PMS payment schedule settings (ex: “collect balance 5 days before arrival”) appear to imply they apply to Booking.com reservations as well, but Booking.com reservations may follow different payment timing/workflows.
    Guests may see messaging during checkout indicating they will not be charged until later, but then experience immediate charges/payment requests.
    Security deposit charges configured correctly in Hostfully are not clearly displayed/explained to Booking.com guests during checkout/payment flow.
    This creates guest confusion, payment disputes, and additional manual follow-up work for PMs.

    Suggested improvements:

    Add clearer wording/warnings in payment settings explaining what does vs does not apply to Booking.com reservations
    Better explain merchant-of-record workflows and payment timing expectations
    Improve visibility/disclosure of security deposit charges for Booking.com guests
    Reduce guest confusion and Stripe/payment disputes caused by unclear charge presentation.

    PM feedback/request regarding Booking.com payment behavior and guest-facing charge transparency when using Hostfully as the merchant of record.

    Current pain points:

    PMS payment schedule settings (ex: “collect balance 5 days before arrival”) appear to imply they apply to Booking.com reservations as well, but Booking.com reservations may follow different payment timing/workflows.
    Guests may see messaging during checkout indicating they will not be charged until later, but then experience immediate charges/payment requests.
    Security deposit charges configured correctly in Hostfully are not clearly displayed/explained to Booking.com guests during checkout/payment flow.
    This creates guest confusion, payment disputes, and additional manual follow-up work for PMs.

    … more

    1 vote

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15. Support Booking.com Photo Tags

    Either add Booking.com photo tags to the Hostfully interface, or update the integration so tags don't get removed when Hostfully syncs the listing with Booking.com.

    Right now, tags I add to my listing photos in Booking.com get removed once Hostfully syncs the listing.

    2 votes

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16. Add a feature that will allow a host to block a specific person or group from renting again across all channels.

    We've had 2 renters leave our cabins in disastrous condition. We do not want to rent to them again. We are set up on channels with instant booking but do not want them to be able to book. We need a block feature.

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17. The ability to view Airbnb guest profile info on inquiries

    The most important thing is to be able to see the profiles of those who search for us on Airbnb. We want to see their reviews and know that they are suitable profiles to rent our properties.

    18 votes

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18. Integrate with Tiket.com

    Integrate with Tiket.com

    1 vote

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19. Adding a specific date for Vrbo's Mobile and Member discounts

    Would be useful to have the ability to configure specific dates for our VRBO's mobile and member discounts.
    This is possibile within Vrbo but not while being connected with Hostfully.

    Also, VRBO confirmed this is supported by other PMS.

    2 votes

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20. VRBO integration removes direct damage claim access and reduces host protection experience

    Hosts using the VRBO integration through Hostfully are no longer able to file damage claims directly through VRBO as they previously could when not integrated.

    When not using an integration, VRBO provides a built-in host protection and claim process that is included in their service fee structure. However, once a property is integrated through a PMS (such as Hostfully), hosts are redirected away from VRBO’s native claim system and must handle damage-related issues through the PMS workflow instead.

    This creates confusion and concern for hosts, as it feels like:

    The claim process is no longer directly accessible through VRBO
    The level of protection appears reduced compared to non-integrated listings
    Hosts are still paying the same VRBO service fees but receiving a different (and perceived as reduced) protection experience
    There is a lack of clarity around what protection still applies under integration vs. non-integration setups

    Request / Suggestion:
    It would be helpful to:

    Clearly document what protections remain active for integrated listings vs. non-integrated ones
    Provide a more transparent and equivalent damage claim process for integrated hosts
    Ensure integrated hosts are not disadvantaged compared to non-integrated VRBO users in terms of protection and claims handling

    Hosts using the VRBO integration through Hostfully are no longer able to file damage claims directly through VRBO as they previously could when not integrated.

    When not using an integration, VRBO provides a built-in host protection and claim process that is included in their service fee structure. However, once a property is integrated through a PMS (such as Hostfully), hosts are redirected away from VRBO’s native claim system and must handle damage-related issues through the PMS workflow instead.

    This creates confusion and concern for hosts, as it feels like:

    The claim process is no longer directly accessible through VRBO
    The… more

    1 vote

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