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  1. The current template and trigger section is cluttered. You have to create the same message several times if you want to send it out via airbnb message and a duplicate message to send via email and another duplicate for sms.
    There should be only one message and a checkbox for each delivery method.

    6 votes

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  2. If there are dates available to extend the stay (either before or after the dates that the guest initially chose), create the possibility to notify the guest at the last minute, so that they can easily extend their stay if there are available dates before the next guest's booking starts.

    16 votes

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  3. In extra conditions when creating trigger you should be able to tell the system to NOT send trigger IF for example rental agreement has already been signed. NOT send trigger IF for example pre-arrival has already been filled out.

    It makes no sense and it quite annoying for guests to continue to get requests for something that they have already completed, but in order to automate the only way to ensure these important forms are completed is to keep sending reminders regardless if they have already completed the request.

    9 votes

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  4. We need a trigger for when owners amend/edit blocked dates. At present we receive one when they block or delete dates but not when they edit dates. (Ie; if they change the dates from 5 nights to 7)
    This is really important for ensuring we have accurate information for our owner stays.

    6 votes

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  5. We would really like to be able to have a digital signature added to any custom templates as we send out contracts once booking is confirmed and we would like a guest to be able to digitally sign it

    8 votes

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  6. Send pre-arrival form according to the guest's spoken language
    - info@shortstaymexico.com

    3 votes

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  7. -so it can be sent in 15 min or 45 min or at an exact time of day (for reminders)
    eddie@mountainmamahomes.com

    8 votes

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  8. When creating a template that includes live links to the marketplace items (Early Check-In/Late Check-Out) the link seems to die once it hits Airbnb messenger. How do we ensure that the links will work as intended on all platforms? The links go directly to the item, such as early check-in, not just to the general marketplace page.

    3 votes

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  9. Attachment to customized emails. Being able to add an attachment to a customized email template.

    5 votes

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  10. When guests are paying above a certain amount we want to be able to handle them differently and send special service notes with information to service providers and ourselves.

    1 vote

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  11. trigger reservation change of dates> , trigger a new job created for new dates? rather than adding the new job manually .

    6 votes

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  12. When somebody modify their reservation we can not send manually a confirmation, i would like to resend it like in the message log, fire trigger again. Sometimes we change the dates with no money ajustment an we can not send something .

    1 vote

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  13. If This, Then That messaging. I need to be able to send different messages out based on variables like length of stay, staying over garbage day, booking lead time etc.

    2 votes

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  14. Rather than pushing all bookers to the credit card payment option we should be allowed to simply direct them to our ACH banking payment option.

    Can you create a variable for 'Direct Payment' and then in the Agency Settings or Property level have the option to add bank account info?

    no extra costs to the booker or to the PM - win win!

    7 votes

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  15. For now, it is not able to press enter to go to another line of a paragraph in the review template. It would be nice it is able to do that

    2 votes

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  16. The sort function for custom templates would be super helpful so that I can see all the templates I have for either a given property or a given step in the guest support process - e.g. arrival, booking etc.

    28 votes

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  17. 3 votes

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  18. triggers before a block to send owner the check in info
    trigger before or after an owner block to create a cleaning job
    trigger before or after an owner block to create a maintenance job

    15 votes

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  19. Currently there is only one variable for guest's whole phone number.
    Adding another one for last 4 digits of the phone number would be very useful in templates to automate sending automatic access codes to guests. Right now we are using smartbnb for that.

    10 votes

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  20. Add "Short Description" as an available field to be used in Custom Templates.

    The only available property name in the Custom Templates field dropdown is the "Public Name" which is the listing description header. This is often too long or provides marketing language to attract prospects.

    3 votes

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