254 results found
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Sort triggers alphabetically so you can easily see the order your messages are going
Sort triggers alphabetically so you can easily see the order your messages are going with a naming convention.
1 vote -
Tools for last minute bookings.
I should be able to send different messages to last minute bookings so they don't get an all messages a at once. I should be able to exclude last minute bookings from the other messages.
1 vote -
Allow to send channel message with event "New message in inbox
Following this document https://help.hostfully.com/en/articles/5412369-hostfully-unified-inbox#h_8c9770375c
The event New message in inbox is working for action sending email only.
As a host, I want this event works for channel message as well.
It helps to cover the scenario:
When the guest sent me a message, I want to be able to trigger to fire a automatically acknowledge message to guest. (Ex: I have received your message and will get back soon etc) when you received their message.=> It helps to save the responding time in my account. (Airbnb has reviewed the host responding time)
3 votes -
Remove agency email/phone from the bottom of the pre arrival form
It would be nice to have the ability to select which data is shown on the pre-arrival form.
2 votes -
Improve the formatting of templates that are sent to Airbnb and Vrbo.
Often, the formatting of messages when sent to Airbnb and Vrbo goes awry. Especially for Airbnb, it seems to add a bunch of line spaces between paragraphs and makes the messages look pretty bad. Is there a way to not have the extra spaces and strange formatting happen when messages are sent to the app inboxes?
2 votes -
For the Airbnb automated guest reviews, can it include information about why a review failed
There's a failed status for Airbnb guest reviews, but it may be helpful to know why it failed.
2 votes -
Set a complex trigger for "X" time after booking confirmation
Set a complex trigger for "X" time after booking confirmation
30 votes -
Have a trigger condition for auto replies during the night
What we need is that from a specific time of the night, every time a guest writes to us, he/she automatically receives a message that forwards him/her to our 24 h number, it is something essential for us.
3 votes -
2 votes
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Send trigger even if the pincode is missing
Send the trigger even if the pincode is missing so the guest still receives the rest of the information.
1 vote -
The trigger for the booking request is about to expire.
As busy hosts, any additional nudge is helpful. It would be nice to have a trigger that can email us notifying us that a reservation hold is about to expire if we don't accept it.
So Booking request with time-based condition trigger would be much helpful.
2 votes -
Synchronized Check-In Notifications (SMS, Wpp, Email)
It would be good to have the possibility of SMS, WhatsApp, and the check-in instructions email being sent simultaneously, synchronized when a time range is set in the triggers.
2 votes -
Template variable for Property Photo cover
Variable in custom template to add Property Cover picture. At the moment, we have to use HTML code if we want to add the property cover to a template which is not pretty easy to use.
1 vote -
Improve custom data page.
Formatting is odd and confusing. Boxes not alligned with text.
2 votes -
create the same trigger as send channel message and email message at once.
Have the option to create the same trigger as send channel message and email message at once.
3 votes -
set a trigger to receive a notification when a new booking is created on a date when there is an existing job.
Is there a way to get a notification if we got a booking on a day that has an assigned job?
An made up example. I have a pest control service scheduled for a property on Nov 15th. I don't want to block that calendar and stop any new booking opportunities.
If I was to get a booking that included the date of that job, is there a way to receive a notification so that the job can be re assigned to a different day?
1 vote -
Add property listing to automated messages
Occaisonally I have to re locate a guest to another property which creates a second set of automated messages/triggers. When scrolling through one can't determine which property they are from and therefore can't delete the appropriate messages (closed reservation/listing)
1 vote -
VRBO Alternative Payment Link should fire for all failed Vrbo payments
At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)
10 votes -
Include a Rental Conditions Reminder system template.
Can we make a system template that is a rental conditions reminder, so it can be sent from the pipeline? Currently, the link can be added the Pre-Arrival from reminder system template, but if the Pre-Arrival form is completed, that it is not possible to send that message from the pipeline anymore.
3 votes -
Send email template to owner
I would like to be able to send templates to my owners please.
1 vote
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