282 results found
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Clickable Links in Automated Trigger Messages
At the moment, when a trigger is set up to automatically send a message to guests, the links in that message are not clickable. However, if I manually send the same message through the inbox or pipeline, the links are clickable. This completely defeats the purpose of setting up automated triggers in the first place.
14 votes -
Translate the template variables to the correct language when populated
I have 2 templates: 1 in English and 1 in French. When I add the variable in the French template and send it to guests (with language as French), for example,
[$PROPERTY_LIST$], it doesn't populate the title of the alternative properties in French.6 votes -
Triggers should fire in same order for last minute reservation
The triggers should fire in the same order in which they are usually sent, even for a last-minute booking (instead of all firing at once). This is because when you create the triggers, you define a specific time to send each message
43 votes -
AI-driven alert system that monitors guest messaging threads during a stay to Keep or Cancel automated reviews
Feature Summary:
Request for an AI-driven alert system that monitors guest messaging threads during a stay, flags potentially problematic interactions, and gives the host the ability to keep or cancel a scheduled automated review before it posts to Airbnb or vrboHow It Works with a cometitor currently:
AI analyzes the guest messaging thread in real time during a stay.If a complaint or issue is detected (e.g., "the thermostat isn't working"), the system sends the host a red notification flag alerting them that the stay may be problematic.The host is presented with two options: KEEP or CANCEL the automated review…
2 votes -
Customise templates & triggers per season
The ability to set different email templates to be triggered depending on what season has been booked. For example, we operate in winter and summer and our offering, property and guests are quite different, so being able to customise the booking emails per season is essential.
16 votes -
Order and edit fields on pre-arrival form
Add the ability to order the fields in the form and edit the xisting ones.
9 votes -
Delayed trigger: automatic message only if there was no manual response
The option to send an automated message after a configurable time (e.g., 30–60 minutes) only if the host hasn't responded manually. This would help maintain optimal response times on platforms like Airbnb and avoid unnecessary automated responses.
7 votes -
Be able to create a trigger only when a service is purchased by a guest
i just need to know when a service is purchased separate from a booking - the jobs trigger will make a job on every confirmed booking and make a job for my selected service
4 votes -
Ability to use job variables for SMS templates
It would be very helpful to have the ability to use job variables for SMS templates such us [$JOB_DATE$].
[$JOBSTARTTIME$]
[$JOBENDTIME$]4 votes -
Update Pre-Arrival Form Checkbox Logic
Currently, when the checkbox is checked in the Pre-arrival form builder, the label changes to “Required,” and when it is unchecked, it changes to “Optional,” which makes it seem like checking the box keeps the field optional. Improving the clarity of this interaction would reduce confusion.
3 votes -
Delay sending complex condition
I wanted to explain why the ability to schedule messages after booking confirmation is so important for VRBO reservations.
Because VRBO requires the PMS to act as the merchant of record, all payments are processed through our Stripe account. Stripe’s processing fees are non-refundable, so once a guest’s payment is captured, those fees can’t be returned — unless the property manager absorbs the cost.
To handle this fairly, my solution is to delay the payment until the guest understands this policy. My plan is:
When a guest books, they immediately receive a confirmation message explaining the processing-fee policy.
Their final…
7 votes -
Bi-weekly trigger
We would like to have the option to do bi-weekly triggers for the recycle and cleanings for midterm rentals.
4 votes -
Request for Detailed Agreement Acceptance Logs for Chargeback Prevention
The Acceptance of our Agreement is a legal and binding document from the guest in regards to damage liability and cancellation rules and obligations. Acceptance/esign(accepted online) is the purpose of the guest Accepting our contractual terms and conditions. Without verified proof of Acceptance the guest has no liabilities in a court of law or in regards to a Credit Card Chargeback.
Therefore this is vital to the guest understanding of the terms and conditions and in their liability enforcement.
2 votes -
Variable [$LEAD_CHECKIN$] populate with format DD MM YYYY
The variable [$LEAD_CHECKIN$], which provides the check-in date, only provides the date in English, even when we use a template in another language. I work in Brazil and need the dates to be displayed in our format (dd/mm/yyyy).
We want the ability to set the Variable [$LEAD_CHECKIN$] to populate with format DD MM YYYY instead of MM DD YYYY
1 vote -
Been able to have no Review Guest Template
Wanted to have 0 review guest templates but the sign 'You need at least one Guest Review Template' appears when trying to delete the only one.
2 votes -
Repeat guest trigger condition
When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.
49 votes -
be able to add the "green button" on those system templates that by desing do not have it
example:
Hold Confirmation> system Template> with no green button on the original format
Capture Review> system Template > with green button on the original format
PM wants to modify the original system template format
2 votes -
Variable for Agency Commission in Templates
Add a system variable (e.g., {{agency_commission}}) that calculates the agency commission. This variable should be accessible in all relevant templates, especially owner-facing automated messages.
1 vote -
Ability to have variables populates to English by default
At the moment, with Automation V3, variables such as [$LEADARRIVALDATE$], [$LEADCHECKOUT$], and [$LEADCHECKIN$] are displayed based on the guest’s language settings.
Would it be possible to also have an option to default these variables to populate English instead?1 vote -
Submit the pre-arrival form once for group bookings
Currently, group bookings require submitting pre-arrival forms for each individual sub-booking in order to mark the entire group booking as complete in the system. This results in duplicate efforts and is unnecessary since a group booking involves one guest reserving multiple rooms. It would be ideal if guests with group bookings could submit the pre-arrival form just once, allowing the system to mark the Pre-arrival form as submitted for all associated sub-bookings.
1 vote
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