196 results found
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Damage program for listings on Booking.com
With Booking.com reservations, the security deposit is not automatically collected. Therefore, collecting it from the guest after the reservation is made can be a bit of an inconvenience to our operation.
We would be much better off if we have a damage program for our BDC listing (so guests would only pay for SD in case of any damages). Unfortunately, this is not supported via API at this time. If this is available, it's a big help for us.
4 votesI just checked several Booking.com bookings and seeing that the security deposit is correctly collected. Closing this.
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Deactivating properties should disable channel connection
If a property is connected with Airbnb and I deactivate the property from Main Settings, Airbnb channel connection will still be active, thus I can't delete the property. I want all channel connections to be automatically disabled when deactivating a property.
1 vote -
Only allow experienced guests to book
Have the possibility to restrict guests from Booking the property. Only allow experienced guests to book
1 voteYou can set your guest requirements for Airbnb in main settings of the property.
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1 vote
This can already be done by overriding the CSS.
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Modify owner invite template with HTML
I want to be able to modify the HTML of system template "Invite Owner to claim property" while keeping the functionality to generate owner username and password.
1 voteHello, you can already do so using the template called "Invite inactive owner to claim his property".
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Allow potential guests to get quote without putting in email, etc.
Currently, guests must put their name and email to be able to get a quote. This is prohibiting business as it is easier to go to Airbnb or VRBO to run numbers on homes...and then they may find a different home. I would love the option to be able to turn this feature off and only collect guest information when they actually book. Thank you for your consideration.
10 votesPotential guests can already view a full quote without entering any information. They just need to click on the Show Details link below the widget.
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Digital Guest Guide
It should have an access from our Hostfully account to the Guest Digital Guide. As I understand, we have to log in again to gain access to the portal.
1 voteYou can already do this by enabling your Hostfully Guidebook integration from the Integrations page and cick on the link "Automatically sign into my Hostfully management console"
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Search past guests when adding a lead from calendar
Usually, when I manually add a booking I do it from the Calendar and would like to be able to easily populate guest information. I would like to see an autofill option when I start to add a guest's name so that I do not have to manually fill out all of their information when I know that they have stayed with us before.
4 votesThis option already exists - when you open the Edit Lead window for an archived booking (Past stay), it provides the option to "Re-book" the guest. Clicking on Re-book will automatically populate the booking window.
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Extra field for direct booking
Put an extra description field for direct booking. As a lot of us might do very differently from direct booking to some other OTAs, it might make sense that to have an extra field so we could write something up. In my case, I will require security deposit through Superhog, while I do not do that at Airbnb. Thx
1 voteDirect bokings are already identified as coming from the Hostfully channel.
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Include owner adjustment NOTES to reports
PMs would like to incorporate notes that describe the adjustments in the reports, so they can indicate why the repair was made, by whom, and hopefully a hyperlink to the images (before and after) of the work.
4 votesOwner adjustments notes are included in the Owner reports as "Expense Description".
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QR Codes for Direct Booking Site
It would be helpful to have a QR code to display in our homes so guests can scan and book again, directly on our website.
I understand you have a QR code for the guidebooks, so why not for the websites?5 votesAs per the comment below, there are multiple free online tools allowing you to create QR codes for any website or URL. Closing this.
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Ability to edit a guest details
I noticed that I can edit the details of a guest only if there's a booking: by clicking on "Edit" on the lead and then "Client Information".
BUT NOT if I click on "See all customers". There I land on a page that permits no editing.
Intuitively I would go to this list to edit customers info! And not on the lead pop up.
Another path that I feel we should be able to edit customer info would be: by clicking on the client Name on the lead pipeline. This should lead to the guest information page where I could…1 voteIf you click on the guest name, you will be able to add your metadata for this guest in the form. Note that this is not a "booking" data, this is guest data. This means that this points to a guest information, and a guest can be associated to multiple bookings, even across multiple property management companies. So you can annotate data for this guest (this is your data) but the underlying guest account is owned by the guest.
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Be able to choose which service provider when creating a job
So I have 2 cleaning provider. I call either one or the other depending on their schedule.
When I create a job, I can select the service from a drop down list. Problem is the services have the same names for both cleaning providers and I don't know which provider it is.
Logically I should be able to choose the provider first! and then the service.1 voteJust name your services like "Cleaning by Roberta", "Cleaning by Miami Cleaners".
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1 vote
This feature already exists. It is not called the sales agent, but booking agent, and you can dynamically send a message to the person in charge of the booking.
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1 vote
This already exists. When creating a service, please check the box "Service included with rental"
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Auto Response when any guest message arrives to acknowledge the message
We want a trigger that works as an AUTO response to ANY guest message so we can acknowledge their message and buy us time to respond more fully.
1 voteHello there. You can already use Hostfully triggers to respond to any messages you want, whether they are guest inquiries or even new messages hitting your Hostfully Inbox. Just create the message you want to acknowledge reception and tie it to any triggers.
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add the option save and open mailer on the mobile app
I want to have the save and open mailer button on the mobile app with the payment link to send it to the guest when using the app
1 voteThis is equivalent to "send a quote" option for inquiries. Otherwise, pick the corresponding quote template from the template picker.
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Booking Window Customization
It would be great if we had more control over same day bookings. For example, for one of our locations, it would be nice if we could enable same-day bookings only until a certain time. Having flexibility (like 12-hrs, instead of 1 day) or the ability to set time windows that we accept same day-bookings (like 6am-6pm) would be super helpful.
1 voteHello Eleanor, you are actually referring to a setting called "Booking Lead Time" on our system, and not Booking Window (which is how long in advance you accept bookings in the future). Booking Lead Time allows you to do exactly what you're asking, which is the ability to define the minimum amount of time you require before accepting a booking (vs the maximum for the other feature). On the screenshot attached, see how I set if to 12 hours, meaning that I will not accept bookings if the reservation is made less than 12 hours before the check-in time. Hope this helps.
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Track when the booking was cancelled
For now, we only know when the booking was booked and only see the booking was cancelled. However, there's no way to find when it was cancelled in the system. We want to know the cancellation date.
1 voteYou can create a Trigger of type "Booking Cancelled". Because triggers are real time events, you can use the time of the received cancellation notification as an indication of the day/time at which the booking was cancelled.
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Have a notification when guests request a hold from Quote sent
As a VRM, I would like to get a notification when guests request a hold from my Quote sent so that I can be noticed
At the moment, when they request a hold, it only directs guests to Hold confirmation page and the status is updated on my Pipeline page, calendar is blocked without notice.
1 voteThis feature already exists.
See the attached screen for the email received by the PM when the guest requests a hold.
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