Settings and activity
129 results found
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59 votes
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32 votesKeith
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5 votesKeith
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8 votesKeith
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6 votesKeith
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2 votesKeith
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5 votes
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We should be able to search by ANY of the relevant guest information.. Phone number, email, Name, or check-in date range.
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7 votes
This is a great suggestion and we're designing support for it.
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3 votesKeith
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4 votes
An error occurred while saving the comment Keith
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The entire inbox is frustrating..
I want to see the listing related to every message I get. and sometimes the same guest has booked 2 different place and I have no idea which message thread a message relates to
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11 votesKeith
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16 votes
This is currently planned for Q2-Q3 2023
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2 votesKeith
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9 votesKeith
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3 votes
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So many improvements need to be made to the direct booking site, but this really should be on the top of the list.
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6 votesKeith
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10 votes
An error occurred while saving the comment Keith
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100% agree. I get that the principle of this is to adjust for channel costs, but there may be other factors. Some listings may have payments by booking and others not, for example, which changes the risk/costs.
There are many other valid reasons as well.
I'd like to see this done as follows:
At the top of the channel screen list the "default price adjustment" (like the default cancellation policy):
Then at each listing have a toggle "override price adjustment" which adds a number field if selected.While we're at it, I'd like to see the cancellation policy per listing here too (but I think there's already a request open for that).
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2 votesKeith
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An error occurred while saving the comment Keith
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Ideally this would be a fill out field that autopopulates from the existing customers . The same way credit card fields and google search result suggestions work.
if I choose one of the generated options, it fills out the remaining fields, if not I keep tying and it's assumed to be a new owner.
Another place this would be good is from the owner's page.. Currently all I can do here is "send an email" I'd like to be able to edit an owners contact info and from there link them to properties.
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13 votesKeith
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3 votesKeith
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Interestingly enough, even if you do an alteration on airbnb, they don't maintain the current pricing.
a 7 night stay booked with a 20% off promotion. if the guest extends to 8 nights, they price it at the non-discounted rate for the entire stay.
I think the challenge is figuring out "why" the current price is what it is and mathematically computing the correct pricing.
For example:
$100/night for 2 people with $10/night for each additional guest.
you offer the guest 2 extra people for free so charge them $100/night.
Now they want to add a night? that should be easy it's $100
What if they they say only 3 are staying.
The price should still be 100, but mathematically is that $80/night + 2 * $10 extra person fees so the new price is $90? or is it $100 and waived extra person fees.
Because the only data is the existing price there's no good way to understand why it differs from the price one would pay if they booked the same stay right now.
if all the component parts are stored somewhere (i.e. 4 people and extra person fee is set to 0) then computing delta's is easier. but you want to charge for a 5th person.. is it the current published extra person fee or is it the $0 extra person fee associated with the current reservation?
I'd love to see a solution to this problem, but I suspect part of why even airbnb with all their engineering haven't is because here probably isn't a way that will be universally understandable so you can only solve the problem for a percentage of the time.