Settings and activity
171 results found
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43 votes
An error occurred while saving the comment An error occurred while saving the comment 
Keith
commented
Also need to be able to edit owners..
we can't change their email or phone number.. it's silly.Keith
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6 votes
An error occurred while saving the comment Keith
commented
I did request this some time ago. I think there may be a duplicate of this ill look .
But my example was we need to send reminders for guests to take the trash out. Or remind them of street sweeping and other day specific parking restrictions .
Or that the gardener is coming on Tuesday Etc.
Keith
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17 votes
An error occurred while saving the comment Keith
commented
The order should be the same. Hostfully should add section headings so the listing makes sense but not adding those fields is not useful as we have no other place to put that information .
I see a few possible solutions:
1) given airbnb now limits field lengths there should be an option to have longer fields for platforms that support longer
2) optionally allow separate content for other platforms (presumably most have just one field. So we would have the separate airbnb fields and then on “long listing content” field that would get sent to all other platformsNot ideal as we have to manually insure content updated happen in multiple locations.
3) platform chdckboses for each field so we can decide which field content gets sunced to which platform
Keith
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8 votes
An error occurred while saving the comment Keith
commented
Here's how to setup payment methods for vebo
I've yet to figure out how to turn off the “pay now” option but I think there is a way to do that
For now we check each payment on stripe to see if it has 3d secure. If not we verify the is provided by the guest and do some investigating. Not ideal but so far effective in avoiding chargeback
https://help.hostfully.com/en/articles/4446365-vrbo-invoice-payment-methods
An error occurred while saving the comment Keith
commented
I had the same issue. I did a lot of investigating .
The only way to do this in a way that's compliant is to disable passthrough payments and collect the payment directly from the guest
As it is, when VRBO or booking passes a reservation they send along the credit card data which gets sent to stripe
Because the authenticity of the customer entered data is lost (entered on vrbo but processed by Hostfully) it no longer carries the liability shift.
In order to be compliant the guest has to enter their card info onnhostgully so that the merchant bank can do their verification (sometimes requiring the cardholder to log in or provide two-factor authentication or something else that assures the card information is being used by the authorized cardholder)
I don't believe any form of passthrough processing would ever comply
This does add friction to the booking process as guests would have to know to watch for an email from us with a payment link and have to enter their card data yet again
Ultimately, though, this protects both the card holder and the pm. So it's a workflow we are implementing.
We won't accept any payments that do not have liability shift.
Keith
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6 votesKeith
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30 votes
An error occurred while saving the comment Keith
commented
For Airbnb ideally the Airbnb anonymized email would move to the secondary email slot and the preferred guest email n the primary slot so it's used for future automated (and manual) messaging.
Keith
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4 votesKeith
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3 votes
An error occurred while saving the comment Keith
commented
You can delete scheduled messages for any booking.
How would one determine before booking which bookings do or don't need an automated message?
I can see this might be possible for a manually entered booking. But I would guess the use case is pretty limited
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50 votesKeith
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An error occurred while saving the comment Keith
commented
You can use the raw HTML edit mode and use HTML tags to set the font. This is what we do. It isn't ideal.
On the template editor click [</>] and it will show the raw HTML
If you have some other HTML editor you can create things the way you wish with the first you decide then copy and paste that HTML in here
To see it live click the same button to toggle back to display mode
Ideally hostfully could just integrate tinymce which is my go to text area editor. Would probably take less than a day of engineering time
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5 votesKeith
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1 voterequires more information · 1 comment · Property Management Platform - Web » Pipeline & Lead Assignment · Admin →
An error occurred while saving the comment Keith
commented
I'm not sure what kind of checklist you are seeking .
We have cleaning and inspection checklists and innoersonnchdckin things. We use the integrated software for these (open to teams)
I'm curious what checklist you need/follow that would be needed for the pms/booking engine side
Most of our tasks are automated (send check in instructions. Collect payment, etc.)
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5 votesKeith
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5 votes
Thanks for your feedback - we can certainly address the labelling of blocks with creator name and creation time in a first phase.
Keith
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An error occurred while saving the comment Keith
commented
I think there just neds to be much more detailed change logging.
If like to see a record of any changes. Blocks booking dates/times. Price changes for existing bookings (not all automated price updates)
It would be nice if we could select which category of log item we would share with owners
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5 votesKeith
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8 votesKeith
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10 votesKeith
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10 votesKeith
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10 votes
We're reviewing this, but please be aware that the system provides a great way to handle reservations with pets. Please see documentation at https://help.hostfully.com/en/articles/6812445-how-to-create-an-optional-pet-fee
Keith
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12 votesKeith
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11 votesKeith
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I'd like to set the commissions per property and separately specify the owners for the property.
In the ideal case, we would have access control lists for different owner/property combinations:
example:
owner 1 can see booking value for property A
owner 2 can block calendar for property A
owner 3 can do everything for Property A
owner 3 can only see booking value for Property B
owner 2 can do everything for property B.
Owner 1 gets owner notifications for property B but not property A
so basically for each owner access item, we can decide which owner gets that item for each specific property.
in the ui when we are looking at the owner (from the owners page), we should be able to "select propertie"
the list of properties comes up with columns for each access control. we just check them off and click apply.
Similarly, perhaps from the property owner view, we get a list of owners with the same checkboxes (filter like we get with the other property or reviews pages)