Settings and activity
23 results found
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11 votes
An error occurred while saving the comment Katie Jimenez supported this idea ·
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18 votes
Could you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
An error occurred while saving the comment Every time we sent a message to a direct booking guest via email, the message starts as a new email thread and the subject line reads "You have a new message from Switchback Suites." You can see in the screenshot I attached, as an example, you can see our reply on the bottom and her reply on the top, but there were a couple other messages about the same topic that you don't see because every time we replied back to her, it started a new email thread. Yes, in Hostfully it looks like a continuous thread, but from a guest perspective, they get a new message via a new email thread, every time we reply.
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34 votes
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14 votes
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17 votes
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41 votes
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9 votes
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23 votes
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11 votes
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16 votes
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58 votes
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4 votes
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6 votes
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18 votes
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17 votes
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57 votes
An error occurred while saving the comment We just lost almost $500 in processing fees for a HUGE booking and it made me sick, especially because the guest booked and canceled within 24 hours. That was $500 just thrown down the drain for nothing....
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21 votes
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82 votes
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64 votes
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49 votes
We'll soon introduce all pipeline actions directly within the lead modal. So you'll be able to cancel a booking by clicking on it from the calendar, then selecting the Cancel action within the lead modal.
Guests are constantly confused by this wording and it is not a great reflection on our business. It could even be changed to "Driver's License, Passport, Government ID, etc."