95 results found
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Ability to pull all attachment from the inbox
I would like to have the ability to export all the attachments like photos, and videos from the inbox
2 votes -
When sending a custom template from the inbox, show the subject line of the custom template.
When sending a custom template from the inbox, show the subject line of the custom template. Currently, when you send a custom template from the inbox, the received email subject line says, "You have a new message from (Agency Name)". It would be useful to maintain the actual subject line of the custom template.
2 votes -
Allow user to make multiple selections per Inbox filter
We have different departments that handle guest messages at different points in time throughout a guests' "stay". For example:
- Reservation Specialist handles messages and booking modifications prior to a guests' stay.
- House Manager handles messages from guests in-stay
- Vacation Designer handles messages from booked guests and in-stay guestsThe inbox should allow the user to make multiple selections in the status and channel filters so that they can focus on the messages that apply to their work. These filters should save until the user changes them (use "apply filter" and "clear filter" logic, similar to the calendar)
2 votes -
Keep old Vrbo thread even changing email address
At the moment, for Vrbo bookings, when changing the email address, it generates a brand new thread without any past conversations, making it hard to track past information. We'd like to keep the old Vrbo thread on Hostfully inbox, even when the guest email was changed
2 votes -
Send a mass message to all in-house guests
I'd like to send a mass message to all guests who are currently in-house. I live in a place where earthquakes are something usual, and I'd like to send a message to every guest who is in-house whenever an earthquake happens
2 votes -
Ability to filter multiple properties on Inbox or Pipeline
I have a lot of groups for my properties, and sometimes I can't remember which guest is in which apartment on the property. So If I could search by Tag, Group, or multiple properties, that would help
At the moment, on Inbox or Pipeline, you can only filter All or a single property:2 votes -
Optimize Inbox View
At the moment, I have to go through my inbox list on the left then scroll back up to see the message! It's annoying scrolling down then up. I just wish that it freezes the left side and the top and have the ability to scroll only within the message.
I know about the filtering function but it doesn't really helps solve my concern.2 votes -
Enable inbox filtering for messages from guests that haven't been replied to yet
The most useful inbox filter would be conversations where guests have sent messages to us, but we haven't replied yet. Sometimes these get buried, and it requires going through every single thread to look it over. Ideally this would be set up so that automated messages from triggers/templates did not count as replies from us.
Or possible this could be set up through a totally different field. For example, each message thread could have a status box next to it. Whenever a guest sent a message, it could update that status box to say "Needs attention" in yellow. Then if…
2 votes -
Inbox should record all messages sent to guests
System template “Rental Agreement Notification” was sent automatically from email platform.hostfully but did not record in Inbox. Then guest replied to that message and it did not go to Inbox neither.
We are depending more and more on communicating via the Hostfully Inbox. But if automated send templates are not in there it’s hard to keep track in the communication thread.
2 votes -
Option to automatically add signature to messages sent through the inbox
For all of my messages to a guest, it would be really nice for my signature below to automatically populate. I am able to add a signature area to all of my templates, but it's not an option from the inbox. I think it looks way more professional than just a short response that comes across more like a text message.
2 votes -
Inbox default to show all messages, not just relevant ones
I think either changing the default of the inbox view to "all" under that status, or giving the user the option to create their own default view would be helpful not to miss past guests or other messages because the system deems what is "relevant" and to change it is a manual process each time.
2 votes -
Add notes/comments section on the sidebar for each guest on the inbox
There's a lot of empty space in the inbox' sidebar. Having notes displayed in this section could be quite useful to keep track of ongoing work for an specific reservation and coordinating efforts in our team.
2 votes -
Load more Leads in the Inbox when scrolling down
We have many messages come in per hour, but there are only so many Leads/messages displayed on the page at a time. It would be good to be able to see more Leads/messages load as the page is scrolled so I can see more past messages in case I need to reference one of them.
2 votes -
1 vote
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Ability to manually send variables form the inbox
For example, we have a parking custom data field so we can have the parking answer for all properties built in. I know we can add this variable to our message templates, but if a guest were to reach out and ask us for parking options, it would be nice to be able to insert either directly from the custom data field or as a variable.
1 vote -
1 vote
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Ability to automatically translate InboAI responses in the PM's language
Enabling auto-translations of AI-generated responses allows users to communicate seamlessly across language barriers. When activated, the AI bot generates responses in the user's preferred language and automatically translates them into the recipient's language before sending. This feature can be customized to detect the recipient's language and apply the appropriate translation, ensuring that the original tone and intent are preserved. It enhances global communication by allowing users to interact with others in different languages without needing to manually translate messages, making the process efficient and accurate.
1 vote -
Provide an AI auto-responder feature for the Inbox
The feature would enable seamless, automated communication by setting up predefined AI responses to incoming messages. Users could configure the auto-responder to trigger under specific conditions, such as during certain hours, when out of the office, or based on message content. The AI would then automatically generate and send replies that align with the user's preset preferences, such as tone or message style, ensuring that all responses maintain the desired level of professionalism or friendliness. This feature enhances efficiency by allowing users to maintain consistent communication even when they are unavailable to respond manually.
1 vote -
Ability to adjust the tone of AI suggested responses in the Inbox
A software feature allowing users to adjust the tone of AI-suggested responses in a messaging inbox would enable users to modify the style and formality of automated replies to better suit the context of their communication. This feature could offer a range of tone options, such as formal, friendly, concise, or casual, which users can select from a dropdown menu or adjust via sliders. Once a tone is selected, the AI instantly rephrases the suggested response to match the desired tone, allowing for real-time preview and customization. This tool enhances communication by ensuring that AI-generated messages align with the user’s…
1 vote -
Automated Response Reminder for Unanswered Leads and Messages
I would like to propose a feature enhancement for Hostfully PMS that includes an automated response reminder system. This feature would work similarly to the notification systems found in platforms like Airbnb Inbox or Gmail.
The system should automatically send a reminder or nudge to the user when there is a lead or message that has not been responded to within a specified timeframe (e.g., 24 hours).
Customizable Timeframes:
Users should be able to customize the reminder timeframe to suit their needs (e.g., 12 hours, 24 hours, 48 hours).Notification Options:
The reminder can be sent via email, SMS, or…1 vote
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