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  1. A software feature allowing users to adjust the tone of AI-suggested responses in a messaging inbox would enable users to modify the style and formality of automated replies to better suit the context of their communication. This feature could offer a range of tone options, such as formal, friendly, concise, or casual, which users can select from a dropdown menu or adjust via sliders. Once a tone is selected, the AI instantly rephrases the suggested response to match the desired tone, allowing for real-time preview and customization. This tool enhances communication by ensuring that AI-generated messages align with the user’s…

    3 votes

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  2. Make the new AI feature available to owners/internal users as well. There are many times a new hire (or someone dealing with a new property) would love to ask questions vs look up in a specific tab on the sheet. Or even text the questions while they’re on the go. Basically the same feature but accessible to internal users, not just guests. This way property managers out at 1 property, getting a question about something on another property - a quick English text to get an English answer (instead of relying on a human help desk) is SO much easier…

    3 votes

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  3. I would like to have the ability to export all the attachments like photos, and videos from the inbox

    3 votes

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  4. The most useful inbox filter would be conversations where guests have sent messages to us, but we haven't replied yet. Sometimes these get buried, and it requires going through every single thread to look it over. Ideally this would be set up so that automated messages from triggers/templates did not count as replies from us.

    Or possible this could be set up through a totally different field. For example, each message thread could have a status box next to it. Whenever a guest sent a message, it could update that status box to say "Needs attention" in yellow. Then if…

    3 votes

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  5. Add owner filter to the inbox.

    3 votes

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  6. System template “Rental Agreement Notification” was sent automatically from email platform.hostfully but did not record in Inbox. Then guest replied to that message and it did not go to Inbox neither.

    We are depending more and more on communicating via the Hostfully Inbox. But if automated send templates are not in there it’s hard to keep track in the communication thread.

    3 votes

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  7. Another very helpful thing would be to have the messages scroll separately from the list of messages. Just like they do in the Airbnb message system.

    3 votes

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  8. Best thing would be that when we add things to notes like: guest paid early check-in, i need that to show up on the inbox in the sections shown in the picture below for example. That way these notes will impact the conversation and will be seen everytime we speak with the guests instead of having to go into the reservation details and accessing that info.

    2 votes

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  9. specific report to track inbox messages and their flow

    2 votes

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  10. Task management 'complete' button for guest, team messaging.

    For example, a potential client with 200 listings based in Australia would like to be able to slightly task manage within the unified inbox. For example, a guest asks to replace something, the team can read the message, take on the task to do the job, and in the unified inbox, be able to mark the job as complete.

    2 votes

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  11. On Airbnb they have the optional field under personal info called "preferred name" and this is what they display about me to the guests - this is the field I would like used

    2 votes

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  12. Automatically send the message under the name of the host or co-host that is sending the message in the inbox > For airbnb

    2 votes

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  13. Search by date in inbox

    2 votes

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  14. For example, we have a parking custom data field so we can have the parking answer for all properties built in. I know we can add this variable to our message templates, but if a guest were to reach out and ask us for parking options, it would be nice to be able to insert either directly from the custom data field or as a variable.

    2 votes

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  15. It would be nice if there was a way to undo the suggestion though

    2 votes

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  16. 2 votes

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  17. I want to see if the messages are read by the receivers in the inbox thread so that I can communicate with guests better

    2 votes

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  18. it is a design choice, we do not match threads with reservation but guests, and not direct relation to leads. But as an improvement we may select the most recent reservation to send message

    2 votes

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  19. We have different departments that handle guest messages at different points in time throughout a guests' "stay". For example:
    - Reservation Specialist handles messages and booking modifications prior to a guests' stay.
    - House Manager handles messages from guests in-stay
    - Vacation Designer handles messages from booked guests and in-stay guests

    The inbox should allow the user to make multiple selections in the status and channel filters so that they can focus on the messages that apply to their work. These filters should save until the user changes them (use "apply filter" and "clear filter" logic, similar to the calendar)

    2 votes

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  20. Inbox > Toggle guest names on left - when you reach the bottom of the list - you need to scroll up to check the messages.

    My suggestion is - that the list of guest names should have a separate column for browsing up and down and not the page itself. This will give the user an easier view of the new messages or the topmost messages of each guest

    2 votes

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