125 results found
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Add name of Hostfully user who sent the message to messages in inbox
Customers with large teams of agents would find it useful to be able to know which Hostfully user/team member sent or replied to a specific message in the inbox, for visibility of who dealt with a certain query for follow ups internally. If this could be displayed in the current area underneath the message that would be great , image shared for clarity , current format just shows the agency name , an additional user name would go alongside this in our suggestion.
1 vote -
Support UK number sends SMS messages to US number
Currently, a strict US carrier compliance regulation where US networks block unregistered international business traffic.
So it would be great to support UK number sending SMS messages to US number
1 vote -
Remove Hostfully Direct Booking Site links from Payment Links
When I send a payment link to a guest, the page currently includes links that navigate to the Hostfully Direct Booking Site. I'm using CraftedStays for my website, so I don't want guests to be redirected to the Hostfully Direct Booking Site from the payment page.
4 votes -
Keep one-time fees in the first reporting period
Currently, using FRACTION_EARNED booking charges across reporting periods, including one-time fees such as cleaning fees.
It would be helpful to have an option to keep one-time fees (e.g., cleaning fees) in the first reporting period only, while continuing to prorate rent across the reservation dates.
1 vote -
Receive WhatsApp Guest Replies in WhatsApp
Allow Property Managers to receive guest replies directly in WhatsApp
1 vote -
Have an option to put a FLAG or high priority to message which are inquiries or booking requests on Inbox.
I want to see the newest booking request or inquiry in my inbox.
Please have a option to put a FLAG or high priority to message which are inquiries or booking requests on Inbox.
1 vote -
support image attachmentz from email and text to hostfully
Be able to receive and view image from hostfully inbox from messages coming from email or sms or whatsapp
3 votes -
Improve guest receipts
Right now, the only option to send our guest's receipts is to create a template with the [$ORDER_STATEMENT$] variable but it doesn't populate crucial information like dates, guest's name, property name, transaction number, etc.
Would be nice to see an improvement here.
3 votes -
Airbnb / Default Language Issue - Auto Inquiry Responses
If a template is configured in multiple languages and a trigger is associated with it (intended to send a quick reply on Airbnb and VRBO whenever there is a booking request or an inquiry) the message is currently sent only in English.
The purpose of these quick replies is to maintain a high response rate on Airbnb. However, even though Hostfully allows configuration in multiple languages, the guest will always receive the message in English, regardless of the language they used to contact us.
This behavior does not make sense, as Hostfully should be able to identify the guest’s language…
1 vote -
Multi Unit - see the unit name in inbox thread details
With Multi units, see the unit name in the inbox thread details, instead of the unit type
1 vote -
Ability to communicate through different threads in the inbox with sub-bookings in a group booking
Be able to communicate through messages in the inbox to different threads per sub-booking in a group booking
3 votes -
create tasks directly from the Inbox message
Create tasks directly from the Inbox message - then have a task workflow page to deal with all tasks (reservations/cleaning/maintenance etc..)
1 vote -
attachments
Add the ability to send attachments both in the inbox and the automated messages.
1 vote -
1 vote
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Add log to see who read/marked read the message in inbox
A message was missed due to someone read or marked the thread as read, which resulted in a late response to guest.
when someone click on the Inbox, it could be auto load the 1st unread thread, hence the thread is marked as read, when you move to another guest thread.
Right now, it's not possible to see who read the inbox.1 vote -
Send button available after guest book
Inbox Send Button:
- Current behavior: For Airbnb guest, the send button is only available once a message is received from the guest or if the host sends a direct message from Airbnb to the guest.=> I want this button should always available after guest booked, no matter if the guest or I sent anything yet. So when a guest on Airbnb does an instant book, I don't have to leave Hostfully to reply.
1 vote -
Ability to generate summary of guest conversations
Is there a way to generate a summary or data report of past guest conversations by property? We’d love to better understand the frequent and recent questions guests are asking, so we can proactively improve our listings and guest experience.
1 vote -
Get inbox notification on app
Get inbox notifications on app
1 vote -
Inbox Clutter & Broken "Unread" Filter: Need Ability to Hide System Auto-Messages
The client needs to hide automated messages from their main inbox.
The problem is twofold: 1) these messages clutter the view and make it difficult to find messages from actual guests, and 2) the "Unread Only" filter doesn't work across teams, because if one agent sees a message, it's marked as read for everyone, negating the filter's effectiveness.Please provide an option to archive/separate these automated messages or to have the "read" status be individual for each agent.
2 votes -
Send Images and Text Together to Airbnb Inbox
Currently, images and text must be sent separately, which makes communication less efficient and can cause confusion for guests. Being able to include both in the same message would improve clarity, streamline conversations, and enhance the overall guest experience
3 votes
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