114 results found
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attachments
Add the ability to send attachments both in the inbox and the automated messages.
1 vote -
1 vote
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Add log to see who read/marked read the message in inbox
A message was missed due to someone read or marked the thread as read, which resulted in a late response to guest.
when someone click on the Inbox, it could be auto load the 1st unread thread, hence the thread is marked as read, when you move to another guest thread.
Right now, it's not possible to see who read the inbox.1 vote -
Send button available after guest book
Inbox Send Button:
- Current behavior: For Airbnb guest, the send button is only available once a message is received from the guest or if the host sends a direct message from Airbnb to the guest.=> I want this button should always available after guest booked, no matter if the guest or I sent anything yet. So when a guest on Airbnb does an instant book, I don't have to leave Hostfully to reply.
1 vote -
Ability to generate summary of guest conversations
Is there a way to generate a summary or data report of past guest conversations by property? We’d love to better understand the frequent and recent questions guests are asking, so we can proactively improve our listings and guest experience.
1 vote -
Get inbox notification on app
Get inbox notifications on app
1 vote -
Inbox Clutter & Broken "Unread" Filter: Need Ability to Hide System Auto-Messages
The client needs to hide automated messages from their main inbox.
The problem is twofold: 1) these messages clutter the view and make it difficult to find messages from actual guests, and 2) the "Unread Only" filter doesn't work across teams, because if one agent sees a message, it's marked as read for everyone, negating the filter's effectiveness.Please provide an option to archive/separate these automated messages or to have the "read" status be individual for each agent.
1 vote -
Send Images and Text Together to Airbnb Inbox
Currently, images and text must be sent separately, which makes communication less efficient and can cause confusion for guests. Being able to include both in the same message would improve clarity, streamline conversations, and enhance the overall guest experience
3 votes -
Pin/Flag Inbox Messages for Follow-up
Add the ability to pin or flag specific inbox messages that require follow-up action or tasks. This would help property managers mark messages that need attention later, such as guest requests requiring action or messages needing follow-up responses.
Benefits:
- Better organization of inbox workflow
- Ensures important messages don't get overlooked
- Helps prioritize tasks and follow-ups
- Reduces risk of missing guest requests4 votes -
Import messages from Airbnb leads "at checkpoint" status
Import messages from Airbnb leads "at checkpoint" status
2 votes -
notification to host and guest when rental agreement has not been signed.
We need to have notifications sent to hosts when the guest has not signed the rental agreement. We have signature on the rental agreement as a requirement before check in details with the door code can be sent but there is no notification if it doesn't get signed. We want to eliminate the issue of a guest showing up to the property with no way to start their stay. This seems like a simple thing, if it isn't signed, there should be a warning message sent to the host 5 days prior to the stay so we can reach out…
4 votes -
Ability to delete sent messages in inbox
Have the ability to delete a message that was sent by mistake
3 votes -
Ability to remove the failed message
Ability to remove the failed message
1 vote -
Enable Keyword Search in Inbox
Currently, the inbox search on Hostfully only allows searching by guest name or email. It would be incredibly helpful if users could also search by keywords within the conversation history.
There are many situations where we may not remember a guest’s exact name or email, but we can recall specific words, details, or phrases from the conversation. Being able to search by any keyword written in a message would:
Greatly improve efficiency in finding past communications
Save time when retrieving important details
Provide a smoother workflow for property managers
Benefit not only our company but also other users who face…6 votes -
Own number for SMS and Whatsapp
The option for PM's to be able to use their own number for Whatsapp and SMS in the unified inbox and automated messages, either through having their own Twilio account or another way.
21 votes -
Be notified if you don't response to a lead the initial time.
Airbnb sends reminders if you don’t respond to an inquiry within 24 hours. With Hostfully, there’s no way to mark messages as unread, so if the owner views a lead first, I sometimes miss the opportunity to follow up.
1 vote -
Separate Inbox thread per booking for Booking.com and Vrbo guests with multiple bookings
At the moment, Hostfully Inbox separates the guest's messaging thread per booking for Airbnb and Hostfully channels only. We would like this feature to work with other channels like Booking.com or Vrbo as well, so that it won't cause confusion.
2 votesGreat news! Hostfully now separates the Inbox message thread per booking for Vrbo. This means, when a Vrbo guest re-books your listing, a new message thread will be created so that the guest or you won't be confused with old messages from the past booking.
More details here: https://help.hostfully.com/en/articles/5412369-communicate-with-guests-through-the-inbox#h_f0510b94fa
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Recall email that went out in error
I'd love to have the ability to recall email that went out in error.
5 votes -
Export number of messages sent/received per property
It would be helpful to have a way to extract or report on the number of messages sent and received for a specific property. This would allow us to better track communication volume and workload across our listings. Ideally, this data could be filtered by property and time range, and made available for export.
1 vote -
1 vote
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