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Property Management Platform - Web

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85 results found

  1. I want to pre-approve Vrbo inquiries, similar to what it works for Airbnb's.

    2 votes

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    0 comments  ·  Inbox  ·  Admin →
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  2. I have a lot of groups for my properties, and sometimes I can't remember which guest is in which apartment on the property. So If I could search by Tag, Group, or multiple properties, that would help
    At the moment, on Inbox or Pipeline, you can only filter All or a single property:

    2 votes

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  3. At the moment, I have to go through my inbox list on the left then scroll back up to see the message! It's annoying scrolling down then up. I just wish that it freezes the left side and the top and have the ability to scroll only within the message.
    I know about the filtering function but it doesn't really helps solve my concern.

    2 votes

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  4. The most useful inbox filter would be conversations where guests have sent messages to us, but we haven't replied yet. Sometimes these get buried, and it requires going through every single thread to look it over. Ideally this would be set up so that automated messages from triggers/templates did not count as replies from us.

    Or possible this could be set up through a totally different field. For example, each message thread could have a status box next to it. Whenever a guest sent a message, it could update that status box to say "Needs attention" in yellow. Then if…

    2 votes

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  5. System template “Rental Agreement Notification” was sent automatically from email platform.hostfully but did not record in Inbox. Then guest replied to that message and it did not go to Inbox neither.

    We are depending more and more on communicating via the Hostfully Inbox. But if automated send templates are not in there it’s hard to keep track in the communication thread.

    2 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  6. For all of my messages to a guest, it would be really nice for my signature below to automatically populate. I am able to add a signature area to all of my templates, but it's not an option from the inbox. I think it looks way more professional than just a short response that comes across more like a text message.

    2 votes

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    received  ·  1 comment  ·  Inbox  ·  Admin →
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  7. I think either changing the default of the inbox view to "all" under that status, or giving the user the option to create their own default view would be helpful not to miss past guests or other messages because the system deems what is "relevant" and to change it is a manual process each time.

    2 votes

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    under review  ·  2 comments  ·  Inbox  ·  Admin →
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  8. There's a lot of empty space in the inbox' sidebar. Having notes displayed in this section could be quite useful to keep track of ongoing work for an specific reservation and coordinating efforts in our team.

    2 votes

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  9. We have many messages come in per hour, but there are only so many Leads/messages displayed on the page at a time. It would be good to be able to see more Leads/messages load as the page is scrolled so I can see more past messages in case I need to reference one of them.

    2 votes

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    1 comment  ·  Inbox  ·  Admin →
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  10. Another very helpful thing would be to have the messages scroll separately from the list of messages. Just like they do in the Airbnb message system.

    2 votes

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    1 comment  ·  Inbox  ·  Admin →
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  11. Allow the "send" button to automatically reply to be sent in the latest form of communication if you are manually messaging. Too often, I will respond to a text via email or vise versa because I simply sent "send", instead of changing the method of communication.

    1 vote

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  12. I want to see if the messages are read by the receivers in the inbox thread so that I can communicate with guests better

    1 vote

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  13. Since the Inbox is the place I spend most of my time, it would be very helpful if the reservation details in this panel were accurate.

    It currently shows the standard checkin time of the property, which might not be accurate. I'd like to see the arrival/departure time in Stay details tab in the Inbox page.

    1 vote

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  14. On web browsers, It's difficult for us to keep up with new messages since we don't get notified when we receive them. It would be helpful if we could get a sound or push notification even to aware about the message.

    1 vote

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  15. the SMS templates should present with line breaks

    1 vote

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  16. When sending a custom template from the inbox, show the subject line of the custom template. Currently, when you send a custom template from the inbox, the received email subject line says, "You have a new message from (Agency Name)". It would be useful to maintain the actual subject line of the custom template.

    1 vote

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  17. Apologize for my frustration, but owners need some kind of notification if messages don’t go out. The message wouldn’t be sent if it wasn’t important, so please let owners know your system is not working so they can resend. Thank you

    1 vote

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  18. it is a design choice, we do not match threads with reservation but guests, and not direct relation to leads. But as an improvement we may select the most recent reservation to send message

    1 vote

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  19. I want to be able to view the property name under the guest name in the left-handed panel of the inbox page.

    1 vote

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  20. Currently, the Property managers (PM) can see all conversations: PM <> Guest, PM <> Owner, PM <> Service Provider.
    However, there's no "Contact" filter in the Inbox to help direct us to the correct threads among PM and Owner, Service Provider.

    1 vote

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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