96 results found
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Optimize Inbox View
At the moment, I have to go through my inbox list on the left then scroll back up to see the message! It's annoying scrolling down then up. I just wish that it freezes the left side and the top and have the ability to scroll only within the message.
I know about the filtering function but it doesn't really helps solve my concern.2 votes -
Display template picker in Inbox for Vrbo inquiries
When I receive a Vrbo inquiry, it shows in Inbox as a guest message, which is not linked to any lead (since no checkin/checkout dates are provided) - that's by design. I want the template picker in Inbox to display in this user case so that I can pick any templates and communicate with guests.
2 votes -
Ability to customize sender name for messages
The emails for vrbo for every listing say the sender name is the company name and I think this is adding confusion for travelers. We want to change the sender name for certain properties or templates
2 votes -
Option to automatically add signature to messages sent through the inbox
For all of my messages to a guest, it would be really nice for my signature below to automatically populate. I am able to add a signature area to all of my templates, but it's not an option from the inbox. I think it looks way more professional than just a short response that comes across more like a text message.
2 votes -
Inbox default to show all messages, not just relevant ones
I think either changing the default of the inbox view to "all" under that status, or giving the user the option to create their own default view would be helpful not to miss past guests or other messages because the system deems what is "relevant" and to change it is a manual process each time.
2 votes -
Add notes/comments section on the sidebar for each guest on the inbox
There's a lot of empty space in the inbox' sidebar. Having notes displayed in this section could be quite useful to keep track of ongoing work for an specific reservation and coordinating efforts in our team.
2 votes -
Load more Leads in the Inbox when scrolling down
We have many messages come in per hour, but there are only so many Leads/messages displayed on the page at a time. It would be good to be able to see more Leads/messages load as the page is scrolled so I can see more past messages in case I need to reference one of them.
2 votes -
1 vote
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Option to see which team member sent a inbox message
I need to know if there is an option to show the names of whoever answered in the inbox internally so that we can keep track of things. this is really needed as we have a lot of team meberes
1 vote -
Ability to choose which guest message to use "Suggest an answer" feature
I find the AI "suggest an answer" very helpful way to commuincate with guests, however one issue I have found is if you don't answer the message from the guest immediately and then in the meantime, either the guest messages again or a triggered message is sent to the guest, the "suggest an answer" cannot be used, which is frustrating as it is a time saver. Is it possible for Hostfully to implement something, like swipe the message you wish to reply to (similar to whatsapp). Thanks.
1 vote -
One inbox per direct booking
Inbox should have one inbox thread per direct booking to avoid miscommunication
1 vote -
Adjust wording to avoid confusion for "Auto" button when sending messages on Inbox
It's confusing to use "Auto" while everywhere else its defined as channel message. Please adjust wording.
1 vote -
Like Duve allow to include other @teammember in a conversation, either visible to guest or hidden
Like in duve and other guest communication services, allow to include other @teammember in a conversation, either visible to guest or to have hidden discussion only for team members
1 vote -
Separate the inbox notification for assigned agent.
Regarding inbox system, if the guest already distributed to the our agent or staff, when we read that guest message, the notification on our agent or staff disappear? Isn't that should be still on our agent or staff access so they can still check their new messages?
1 vote -
Ability to send message as "Guest" via Create Message endpoint
Would it be possible to forward messages from a guest who booked through an external site to Hostfully?
I'm referring to the Create Message endpoint: https://dev.hostfully.com/v3.0/reference/createmessage-1.
Could you provide suggestions on whether the Create Message endpoint could support sending messages with a status of "CREATED"? Currently, it only supports "SENT," which is always treated as sent by the property owner/manager.1 vote -
Booking Agent should not able to view thread with Owner
Currently, the booking agent can able to view the thread message with the owner of the property that they are not assigned to.
1 vote -
Add tabs to sort inbox into Guest, Owner & Team messages
Can we please sort these in to different tabs. Every time an owner gets sent an automated email for a new booking it shows up in the top of my inbox. Completely unnecessary and bumps more important guest communication down. But having a tab for just Owner messages would allow me to find the owner message thread so much quicker
1 vote -
To have the option of UK English rather than US English
Currently, the default language is US English therefore the AI Bot answers using US spellings. This then shows our guest that we are using a Bot to answer.
It would be great to have the option of UK English as a language option.1 vote -
Automated Response Reminder for Unanswered Leads and Messages
I would like to propose a feature enhancement for Hostfully PMS that includes an automated response reminder system. This feature would work similarly to the notification systems found in platforms like Airbnb Inbox or Gmail.
The system should automatically send a reminder or nudge to the user when there is a lead or message that has not been responded to within a specified timeframe (e.g., 24 hours).
Customizable Timeframes:
Users should be able to customize the reminder timeframe to suit their needs (e.g., 12 hours, 24 hours, 48 hours).Notification Options:
The reminder can be sent via email, SMS, or…1 vote -
Show Arrival/departure time (Stay details) in the lead information in inbox page
Since the Inbox is the place I spend most of my time, it would be very helpful if the reservation details in this panel were accurate.
It currently shows the standard checkin time of the property, which might not be accurate. I'd like to see the arrival/departure time in Stay details tab in the Inbox page.
1 vote
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