87 results found
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Inbox message color-coding based on channel
colour coding would instantly identify which channel the message comes from
6 votes -
Have Booking.com message with early checkin request supported in Hostfully inbox
I would like to have the message with early checkin request from Booking.com guests showing up in Hostfully inbox so I can manage them in one place. Currently, it shows in Booking.com inbox, but Hostfully inbox.
There is an original message from the guest, and that does not appear in the Inbox. It seems like it may be related to a special request (about an early check in)
"I'd like to request check-in at x - x (checkin date). Is it ok?"
5 votes -
Access inbox from reservation
PMs would like the ability to access to the inbox/message history between them and the guest directly from the reservation.
5 votes -
Show more details for Airbnb inquiry in Hostfully Inbox
As a PM, I’d find it helpful to have more details (listing, booking, …) to Airbnb inquiry. At the moment, it just shows up in Inbox with no further details, and can be tricky to get the full context for a proper response.
5 votes -
way to tag a message as unread again
Is it possible to tag a message as unread again after opening it? We are a team working on inbox and it will help if that is available
4 votes -
Improve appearance/functionality of inbox
Please summarize each guest's message in a list similar to Airbnb's message inbox so it's easy to see multiple guests' message summaries. (rather than display just the last guest's message).
4 votes -
Display a more detailed error message instead of just showing Internal server error
When sending texts along with a pic to an Airbnb guest, it shows an error "Internal server error". We'd have to contact support to find out it's not possible to send pics along with texts. It'd be easier for us to troubleshoot when there's a more detailed error messaging showing, as "Internal server error" might be confusing and cause some misunderstanding.
4 votes -
Automatically Resend Preapproval Once
I would like a feature where we can automatically resend an pre-approval to a guest if the preapproval expires
4 votes -
mark unread messages
Can you discuss if maybe possible to mark a message as pending and then can filter on them. In that we we can follow up on questions or pending things if needed.
3 votes -
the SMS should present with line breaks
the SMS templates should present with line breaks
3 votes -
Have ability to Pre-approve Vrbo inquiries in Inbox
I want to pre-approve Vrbo inquiries, similar to what it works for Airbnb's.
3 votes -
Display the error message more clear so it's understandable.
When I accepted Airbnb booking request from Inbox, the lead status in Hostfully did not change. So I tried to accept it again and got the error message "AxiosError: Request failed with status code 400".
After checking with Support, we figured out it's because payment was pending from guest.
So if the message is made more clear for future errors, it would be more understandable and helpful.
3 votes -
Combining the updated email inbox thread with the initial one.
When I change the guest email on pipeline > click on the send message button. I want the original thread (with the initial email) combined with the new thread (with the updated email). It should not open a new thread with no message inside. Thank you.
3 votes -
Default messaging channel to how a guest initiated communication
Currently, when a guest sends a message via SMS, you can respond, but have to change the default to SMS from email. The default is always email for direct bookings. It would be nice to have the default be however the guest initiated conversing.
3 votes -
Ability to RECEIVE AND VIEW attachments that are received via email replies from VRBO guests
At the moment when a vrbo guest hits reply to any of my email messages sent through Hostfully and they attach images eg. of their driver's licence to send to me it is auto-filtered out and I can't see them. Then I have to ask them to compose a new email and resend which is a waste of time. If they try to upload their ID via the arrival form it only allows one upload so I usually only get the front or back and again have to ask them to send via email separately or to my phone. Would…
3 votes -
AI for internal use
Make the new AI feature available to owners/internal users as well. There are many times a new hire (or someone dealing with a new property) would love to ask questions vs look up in a specific tab on the sheet. Or even text the questions while they’re on the go. Basically the same feature but accessible to internal users, not just guests. This way property managers out at 1 property, getting a question about something on another property - a quick English text to get an English answer (instead of relying on a human help desk) is SO much easier…
2 votes -
revamping/redesigning the inbox to be more user friendly
check duplicate threads, names, loading page,
2 votes -
Be able to cancel a payment link wrongly sent - immediately
according to this ticket, the payment link will be inactive 2 months after the Check-out date
https://orbirental.atlassian.net/browse/PMP-8318?focusedCommentId=77854
2 votes -
Filter Inbox or Pipeline by payment status
I want a filter messages in the inbox or the pipeline by reservations that are unpaid. At the moment, I need to look at circle color on Pipeline to check payment status.
2 votes -
Ability to pull all attachment from the inbox
I would like to have the ability to export all the attachments like photos, and videos from the inbox
2 votes
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