26 results found

1. Autosave draft

   As a VRM I would like Inbox to save a copy of my draft messages so that I can come back and finish the message later.

   Current message disappeared if I went to check another message halfway.

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2. be able to remove bad reservations
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3. Ability to RECEIVE AND VIEW attachments that are received via email replies from VRBO guests

   At the moment when a vrbo guest hits reply to any of my email messages sent through Hostfully and they attach images eg. of their driver's licence to send to me it is auto-filtered out and I can't see them. Then I have to ask them to compose a new email and resend which is a waste of time. If they try to upload their ID via the arrival form it only allows one upload so I usually only get the front or back and again have to ask them to send via email separately or to my phone. Would help to be able to see their attachments like you can when an Airbnb guest sends an attachment.

   At the moment when a vrbo guest hits reply to any of my email messages sent through Hostfully and they attach images eg. of their driver's licence to send to me it is auto-filtered out and I can't see them. Then I have to ask them to compose a new email and resend which is a waste of time. If they try to upload their ID via the arrival form it only allows one upload so I usually only get the front or back and again have to ask them to send via email separately or to my phone. Would… more

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4. Flag emails as important!

   Sometimes guests do not see the emails that are sent. Would it be possible to flag messages coming from Hostfully as important to help guests see those messages?

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   received  ·  Michele responded

   
   

5. Make it possible to forward/email responses from specific channels

   Use Case
   I want to receive emails for every new guest message that comes through our direct booking site, but I do not want to receive messages for Airbnb (or Vrbo, if that is ever added in the future). I use Hospitable for Airbnb and Vrbo messages, so I do not need to also receive those messages via Hostfully emails.

   It would be possible to create a hack that gets the desired end result using Gmail filters, except that right now the template variables [$LEADSOURCE$] [$LEADCHANNEL$] don't even work, so there is no way to add a field to the emails to identify which ones are duplicates of messages already in Hospitable.

   If the [$LEAD_SOURCE$] could be fixed so that it works then even that small change would solve my problem.

   Use Case
   I want to receive emails for every new guest message that comes through our direct booking site, but I do not want to receive messages for Airbnb (or Vrbo, if that is ever added in the future). I use Hospitable for Airbnb and Vrbo messages, so I do not need to also receive those messages via Hostfully emails.

   It would be possible to create a hack that gets the desired end result using Gmail filters, except that right now the template variables [$LEADSOURCE$] [$LEADCHANNEL$] don't even work, so there is no way to add a field… more

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   received  ·  Michele responded

   
   

6. Update how RELEVANT works in inbox for same day check-out

   We have found we are missing communications from our guest on the day they are checking out.

   What we've found is when using RELEVANT (which is default), on the day of check-out, a lead is moved to ARCHIVED. (as it should)

   BUT - this immediately removes any messages from Relevant, and there is still on-going communications going on with guest on their last day (and possibly the next day), that we miss.

   If RELEVANT can be updated to INCLUDE Leads Archived for less than 24 hours (or 48?), then we'll still see all messages we need to respond to in the default Relevant status. Thanks!
   Rich / FRB Rentals

   We have found we are missing communications from our guest on the day they are checking out.

   What we've found is when using RELEVANT (which is default), on the day of check-out, a lead is moved to ARCHIVED. (as it should)

   BUT - this immediately removes any messages from Relevant, and there is still on-going communications going on with guest on their last day (and possibly the next day), that we miss.

   If RELEVANT can be updated to INCLUDE Leads Archived for less than 24 hours (or 48?), then we'll still see all messages we need to respond to in… more

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   received  ·  Michele responded