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84 results found

  1. Modification of scheduled messages

    On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    22 votes

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    received  ·  5 comments  ·  Templates and Triggers  ·  Admin →
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  2. Revise guest portal invitation process

    My Guests usually encounter an error when they click on the link to view their reservation details. As it turns out, it's because they haven't claimed their Hostfully account (to log in to the Guest Portal).

    As a guest, I should be able to register for guest portal access from the Booking Payment Confirmed email template if iI don’t have an account already so that I can access the link to view the reservation details.

    37 votes

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    0 comments  ·  Templates and Triggers  ·  Admin →
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  3. Be able to edit airbnb guest reviews before they go out

    It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.

    13 votes

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    received  ·  3 comments  ·  Templates and Triggers  ·  Admin →
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  4. Send Now Feature

    It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.

    9 votes

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    3 comments  ·  Templates and Triggers  ·  Admin →
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  5. Make more variables work for trigger "New Message in Inbox"

    As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    11 votes

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    received  ·  2 comments  ·  Templates and Triggers  ·  Admin →
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  6. Ability to fire triggers based on updated Stay details tab times instead of property settings times

    3 votes

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    received  ·  2 comments  ·  Templates and Triggers  ·  Admin →
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  7. Automatic retrying of failed messages whenever possible

    Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    19 votes

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    0 comments  ·  Templates and Triggers  ·  Admin →
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  8. Populate guest email address into client data from an Airbnb booking using data from the pre-arrival form

    Since Airbnb doesn't share guest email addresses, it would be nice if the data collected on the pre-arrival form could populate into the guest (client) data page.

    8 votes

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    2 comments  ·  Templates and Triggers  ·  Admin →
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  9. Trigger conditon to create job if the property is vacant for a specific period of time

    3 votes

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    1 comment  ·  Templates and Triggers  ·  Admin →
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  10. Adding rental agreement is not signed to the trigger condition.

    I need the trigger condition of "if the rental agreement is NOT signed" to resend it.

    4 votes

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    received  ·  0 comments  ·  Templates and Triggers  ·  Admin →
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  11. Need Mobile Friendly Pre-Arrival Form

    The "Age" field in the Pre-Arrival form is not mobile friendly. It only shows one digit, so the user can't see the full number they've entered, neither does it show the up/down arrows that you see on the desktop site.

    I've had issues with customers who cannot complete the pre-arrival form because of these issues with the Age field.

    26 votes

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    1 comment  ·  Templates and Triggers  ·  Admin →
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  12. Trigger for when additional nights are available before a guest checks out.

    We are looking to send messages to our current guests when there are additional nights available at the property they are staying at. In order to automate this process we would need a trigger that sends the message 1 day before check out if the property is available for the guest to extend their stay.

    4 votes

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    1 comment  ·  Templates and Triggers  ·  Admin →
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  13. Trigger for not completing payment or pre-arrival forms

    It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.

    Also to have the actions "not" sending check-in instructions if they don't complete them.

    I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.

    12 votes

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    under review  ·  4 comments  ·  Templates and Triggers  ·  Admin →
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  14. Complex trigger for certain # of hrs after confirmed booking.

    It would be great for there to be a complex trigger option after booking confirmation. If we could choose to have a message sent a certain number of hours after book, this would allows us to send a personal message prior to the automated messages starting. I know there are other work arounds but simply having the trigger option would make this simpler

    9 votes

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    2 comments  ·  Templates and Triggers  ·  Admin →
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  15. Group templates and triggers

    Group templates and triggers by specific property or unit number.

    8 votes

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    3 comments  ·  Templates and Triggers  ·  Admin →
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  16. Ability To Turn Off Auto Communication for Reservation

    It would be great if we had the ability to toggle auto communication off for a specific reservation. For multiple reasons, we may not want the system to automatically send any messages at time of booking.

    1 vote

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    received  ·  1 comment  ·  Templates and Triggers  ·  Admin →
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  17. Add Complex Trigger for After Quote is sent OR Lead is closed

    We do a lot of quotes from direct bookings. It would be great to set a trigger that activates after a quote is sent. This way we can use it to automatically send a follow-up message to a quote.

    Additionally if a lead is closed (or automatic lead close time option is added!) it would be great to send a final message by a trigger that is based on a closed lead!

    3 votes

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    0 comments  ·  Templates and Triggers  ·  Admin →
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  18. Add Pets as a Complex Condition in Messaging Triggers

    You are currently able to log the number of pets and infants on a property in the reservation process.

    It would be really nice to be able to trigger automated pet-policy emails only to guests who's reservation has a pet associate with it.

    10 votes

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    1 comment  ·  Templates and Triggers  ·  Admin →
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  19. Modify system template "Invite guest"

    As a PM, I want the system template "Invite guest" should show in the list of System templates for me to make edits. At the moment, I need to manually select and modify it from Inbox

    3 votes

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    planned  ·  0 comments  ·  Templates and Triggers  ·  Admin →
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  20. Allow Triggers to be sent on certain days of the week as a complex condition

    We would like to automate our guest notifications about when to take out the trash and do other day-sensitive communications.

    5 votes

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    received  ·  3 comments  ·  Templates and Triggers  ·  Admin →
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