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Property Management Platform - Web

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  1. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    22 votes

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  2. My Guests usually encounter an error when they click on the link to view their reservation details. As it turns out, it's because they haven't claimed their Hostfully account (to log in to the Guest Portal).

    As a guest, I should be able to register for guest portal access from the Booking Payment Confirmed email template if iI don’t have an account already so that I can access the link to view the reservation details.

    37 votes

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  3. It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.

    13 votes

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  4. It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.

    9 votes

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  5. As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    11 votes

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  6. 3 votes

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  7. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    19 votes

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  8. Since Airbnb doesn't share guest email addresses, it would be nice if the data collected on the pre-arrival form could populate into the guest (client) data page.

    8 votes

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  9. 3 votes

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  10. I need the trigger condition of "if the rental agreement is NOT signed" to resend it.

    4 votes

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  11. The "Age" field in the Pre-Arrival form is not mobile friendly. It only shows one digit, so the user can't see the full number they've entered, neither does it show the up/down arrows that you see on the desktop site.

    I've had issues with customers who cannot complete the pre-arrival form because of these issues with the Age field.

    26 votes

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  12. We are looking to send messages to our current guests when there are additional nights available at the property they are staying at. In order to automate this process we would need a trigger that sends the message 1 day before check out if the property is available for the guest to extend their stay.

    4 votes

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  13. It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.

    Also to have the actions "not" sending check-in instructions if they don't complete them.

    I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.

    12 votes

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  14. It would be great for there to be a complex trigger option after booking confirmation. If we could choose to have a message sent a certain number of hours after book, this would allows us to send a personal message prior to the automated messages starting. I know there are other work arounds but simply having the trigger option would make this simpler

    9 votes

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  15. Group templates and triggers by specific property or unit number.

    8 votes

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  16. It would be great if we had the ability to toggle auto communication off for a specific reservation. For multiple reasons, we may not want the system to automatically send any messages at time of booking.

    1 vote

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  17. We do a lot of quotes from direct bookings. It would be great to set a trigger that activates after a quote is sent. This way we can use it to automatically send a follow-up message to a quote.

    Additionally if a lead is closed (or automatic lead close time option is added!) it would be great to send a final message by a trigger that is based on a closed lead!

    3 votes

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  18. You are currently able to log the number of pets and infants on a property in the reservation process.

    It would be really nice to be able to trigger automated pet-policy emails only to guests who's reservation has a pet associate with it.

    10 votes

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  19. As a PM, I want the system template "Invite guest" should show in the list of System templates for me to make edits. At the moment, I need to manually select and modify it from Inbox

    3 votes

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  20. We would like to automate our guest notifications about when to take out the trash and do other day-sensitive communications.

    5 votes

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