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128 results found

  1. Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.

    We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
    I also…

    15 votes

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  2. 2 votes

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  3. Do we have any way on how to run the report for the calendar blocks we have? Thank you!

    3 votes

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  4. is there a way for the daily report to go out at 8am instead of around midnight?

    2 votes

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  5. We set up this event in Google Analytics as instructed, but it has not tracked any conversions. So I think we're still stuck. Is there anything else we can do?

    2 votes

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  6. Would like to have an option to custom time range / adjust dates from the Analytics tab that would help to have more views of a report to deep dive data

    3 votes

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  7. More fields in Property reports to export data such as property information (address/ long-lat), listing content (description, note, public name, rules ...), property setup (property type, bedrooms - bed type, guests, rate, fees ....).

    It would be much more helpful if we can export it from UI as we have multiple properties and this kind of report can help us with an overview of properties setup and we can figure what we have to fix.

    15 votes

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  8. I want to show the guest service fee charged by the channels into Hostfully. This fee is paid by guests to channels and not related to my accounting, but I want to show the total amount the guest paid.

    3 votes

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  9. When creating an enhanced report, Owner Blocks and Agency Blocks should be recognized as reservations or its own separate category that can be included in the report. This is very critical when looking at financials and occupancy.

    8 votes

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  10. I am currently working on the mortgage and needed to pass the data that is simply understandable and visual, so for I use a screenshots.

    3 votes

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  11. Currently, I only can choose daily/ weekly/ monthly in Frequency field.
    I want to choose a specific date instead.
    For example, I need it to say it will send Monthly for the upcoming month on the 25th. The report is being sent to a team that needs to schedule their tasks for the upcoming month so getting the report on the 1st is not helpful.

    2 votes

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  12. The situation occurs when a booking imported from Rental United does not have a source, such as Booking.com, Agoda, etc. This also happens when there are bookings from other offline sources such as travel agency, etc. We can add tags on the lead modal but cannot pull it into Enhanced Reporting.

    There are only two fields which are Guest tags and Tag (hasTag), none of them can pull the tag we add from the lead modal. It would be great if there is a field to support that so we can have more information in the report for further analysis.

    2 votes

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  13. 1/ Transaction Status or Error Notes or Payment Details
    To distinguish a successful transaction from a failed transaction.

    2/ Adding Transaction time would provide the customers the real time when the transactions made, it could be helpful for their reference

    3/ Adding option to filter by channel

    4/ Finally, including the variables (related to a transaction details) in Financial Reports (Enhanced Report) would help save effort for customers switching back and forth checking on the booking details and the transaction details

    2 votes

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  14. I need a report that tells me the guest name, order number and the amount of discount applied to that order

    1 vote

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  15. 1 vote

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  16. 1 vote

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  17. If guest pays 30% on their 1st payment, I would like only 30% of the payment shown on the reports. Currently, we could only split numbers based on the booked months (using variable {FRACTION_EARNED}) but it would be hard for me to pay the actual taxes.

    3 votes

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  18. A new filter option accounts for all the dates within the time range regardless of check-in, check-out, reservation, and lead creation

    1 vote

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  19. I want to select another sub-report used in the custom owner report.

    2 votes

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  20. When it comes to split payments, in transaction report, I would like to see the fees and taxes split. Currently, it's showing the fees and taxes for the entire stay, not just for each transaction.

    3 votes

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