119 results found
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Collect "Client Information" at direct booking...
When a guest books our home through "Hostfully" or the "Booking Widget" that is integrated in our website, we do not get their Address, city, state, zip of the client... This is important information that is needed as a host. At minimum I would expect this information for the person responsible for the booking.
We don't send the Pre-Arrival form to the guest until just 30 days prior to check-in to obtain the latest information about all guests staying in the home. However, we take bookings in advance several months prior to check in. This should be required information prior…1 vote -
Split Listing based on timeline
List two properties as one and split them at a certain date if not booked? And automate that process.
Example: I just signed a 3br house with a 2br guest house that I would like to list as a single property until 30 days out. At that point both would also be listed individually if it hadn't been booked.
What I am envisioning is having three listings:
1: Both houses listed as one, 5 bedroom property
2: Main house only
3: Guest house only
30+ days out, only Listing #1 would be active.
0-30 days out, if listing #1 had…
1 vote -
Handling pet fees in booking process
Airbnb now allows you to charge a pet fee as does VRBO. But the hostfully calendar widget you have for your direct booking website does not allow you to select a pet to your reservation. In the "Policies and Fees" tab in Hostfully lets you select "applies to hostfully" andbut this will AUTOMATICALLY charge the pet fee to EVERY guest. It does not let your guests select is they are bringing a pet or not. If you click "is optional" is still does not give the option for guest to pick a pet or not.
16 votes -
Ability to white-label the owner portal
I've had clients ask for the ability to white-label the owners portal. They'd like to avoid referencing Hostfully in the owner interaction.
5 votesThis functionality already exists. Please see the last section of this article at https://help.hostfully.com/en/articles/1674802-using-the-owners-portal#white-labeling-the-owners-portal-
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Make sure all data is loaded property on property settings
So this has happened:
I have opened all properties that we have to change the booking lead time.
When I finished doing all these changes I saved all settings.
But because hostilely didn't loaded the Currency setting when I saved it was changed from GBP to USD
and I got 2 bookings that are now too low of a price because of the wrong currency.
It would be nice to fix this
1 vote -
Show all properties on map!
Right now it's showing only one page at the time, so we properties that are on page 2 are missing all traffic
1 voteWe already provide this capability.
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Direct Booking - Option to book without credit card information
Option to book without credit card.
Some guests don't want to put their credit card information in advance.
It would be nice if there is an option for guests to make a booking request without credit card information.=> It helps property managers to get more bookings
Deborah: deborah@thebutler.co.nz
2 votes -
Add Rental Rules to Booking.com and VRBO
Extend Rental Rules to other platforms other then just Airbnb and Hostfully. VRBO and Booking.com bookings currently don't receive them.
2 votes -
Access to Stay Details for Service Providers
Service Providers need to be able to see the Stay Details page - this is where we add important notes about the customer's upcoming stay - altered check-in/check-out times, need a baby cot, sofa bed made up, VIP, accessibility needs.
13 votes -
Allow downloading all Customer's data
In Pipeline > See All Customers, I can have the guest's data, but if I want to download it, I have to manually click on each induvial letter, drag to copy, and then pace them into a spread sheet 26 times to pull emails.
If there's a button to download everything upon a click, it would be much better.2 votes -
Allow map to zoom in and out
Allow map to zoom in and out
1 vote -
Discounts as percentages
Please allow for discounts to be provided as percentages (of reservations) rather than a flat amount.
23 votes -
An internal view with advanced filters, including Amenities
Dear Hostfully, we'd love to have a more sophisticated internal view for the properties. Please see screenshot of the example here:
https://pasteboard.co/KgWattm.pngIt's a timeline view showing properties against a calendar, and it has a number of ways to filter the properties. In particular, by Amenities.
Would love to have something like this. Thanks!
1 vote -
Tax Rate is incorrectly applied in Hostfully
Owners must pay taxes on all mandatory fees that are charged to the guest as a condition of the rental. This typically covers all extra charges, such as cleaning fees, pet fees, credit card fees, etc. Refundable damage or security deposits are not taxable.
Currently, Hostfully owns applies tax rate to the gross rent.
This is a huge headache for having to manually adjust applicable taxes.
1 vote -
Ability to Create Multiple Search Widgets
There's a use case where a client may want to create individual web pages for each of their locations, and would want different search widgets for each web page.
Each search widget would only show properties for that location. This could be achieved by using "tags" within the product to group properties.
5 votesYou can already do this today by setting tags on your properties, retrieving these properties by tag via the API, and passing the property UID dynamically do the booking widget.
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Adding the "Total Reservation Price WITHOUT The Refundable Security Deposit" when guests are about book directly with you
Adding the "Total Reservation Price WITHOUT The Refundable Security Deposit" when guests are about book directly with you. As of right now guests only see the ENTIRE TOTAL amount including the refundable security deposit but it would be nice for them to know how much they are paying at the end once they get their deposit back, thank you!
1 vote -
Having a reservation number on the guest data will be very useful
My Townhouse is in a resort with a general reception desk. Each guest is required to have a reservation number. This could be easily added as guest data, instead of changing it each time within the check-in section of the guidebook. I can anticipate me forgetting to do so and the incorrect reservation number being sent to the guest.
1 vote -
Cancelation & Reservation Status
Currently, there is no option to download a report to show the cancelations. I would like to see on the "Financial Reports"
1. a column for Reservation Status which shows the reservation is booked (reserved), canceled, hold, waitlist, etc.
2. all cancelations, waitlist, hold reservations are listed on the Financial Report report. The report will display all the reservations are entered into the system and it can be easily converted as a chart or different presentation methods.8 votesThis is available under Main Menu / Enhanced Reports / Financial Reports.
Create a customized report, click on the Filters and select the lead status you need. Cancelled is part of the lead statuses in the filters.
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Full pipeline access for all managers
I would like to see full access to the pipeline for all managers. We are working as a team and today I have to edit a booking and assign it to me to i.e. record a payment. When I am done I have to edit the booking and assign it back to i.e. a booking agent. A Manager should be able to work with all tasks on all bookings.
4 votes -
Customizable turn over days
I would like more control over the turn over days option. I'd like to be able to customize dates to have turnover days not just a blanket option which doesn't allow me to be seen by potential guests. I would like to to be able to open up same day turn overs when I know there is a cleaner available to do such a task.
1 vote
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