46 results found
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A Hostfully App for owners
An app for the owners to login and see their portal. Also a much more in depth portal, showing reviews, any issues that come up at the property, analytics, etc
32 votes -
Make owner stays distinct from owner blocks to support reservation scheduled tasks (cleanings, communication)
Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.
75 votes -
Accurate booking value in owner portal calendar
In the portal, when you click on a reservation in the calendar, it does not show the full price paid to the property manager after commission charged by booking.com or the other OTA's.
Then in the owner portal calendar it shows the price of the reservation excluding the cleaning fee and commission from OTA's which makes the amount incorrect and not useful. In the owner portal is just shows the amount in the property managers calendar minus the property's managers commission however this is not accurate due to the commission charged by the platforms.
The calendar in the property managers…
44 votes -
Upload Files
Create the ability to upload files related to the property for Agent/Owner review only. For example, Gas Certificates, PAT Testing Reports etc. The ability to upload these legal documents so they are all kept in one place and can be easily reviewed when needed and to ensure compliance. NOT for Guest Viewing...
3 votes -
Owner information on the owner page
In the Owners list, she'd like to see Owner's, mailing address, phone, which properties (property names) this person owns.
4 votes -
Owners should be able to contact support
Owner should have the ability to contact support in case they need.
1 vote -
Grant additional access to the owners
have been having lots of owners with concerns about the owners portal as it is very basic and not showing much to them. On our other plattform Lodgify, they could see much more like fees breakdown, messages from clients, the jobs created etc.
Is there a way where owners can see Jobs and more info other than what they see?
I have set them up in full permissions and it is still very empty which is causing owners to not like the way we are managing it etc. Transparency is very important to us.11 votes -
Ability to upload documents to Owner portal
I am looking for a way to upload documents to the owners portal. Documents that don't exist in Hostfully already. Each year we do a survey of the properties and give recommendations of things the owners improve, so that is an example of something we would like the ability to be able to drop in the owner portal.
8 votes -
Allow Owners to View Full Details of Guest Payments in the Owner Portal
Ability to open the breakdown of the order directly from the calendar to view all the details of what the guest paid.
4 votes -
Make Frequently Used Features Easily Accessible on Mobile Browsers
We’d love to see some features accessible via mobile browsers, since our team often works on the go and the mobile app doesn’t currently offer full functionality.
We suggest simplifying access to frequently used actions — like Add Transaction, Add Payment, Add Expense, and Owner Adjustments — similar to how Add Lead is currently handled.
At the moment, some of these (like Owner Adjustments) are a few steps deep. Adding a dedicated button (e.g., next to Add Lead) would significantly improve workflow efficiency.
1 vote -
Show the exact number in owner portal and not rounding it up
We want the owner portal to show the exact number and not rounding it up. You rounded up $1287.75 to $1288, it causes us issues and our owners want complete transparency. 2 +2.1 is 4.1 not 4 or 5 ... seriously
1 vote -
Be able to send a booking notification to owner for reservation made before activating the notification feature
so I have recently setting up a direct booking for 1 of the properties and I forgot to select the owner notification.
so i want to resend her the booking confirmation / email notification
1 vote -
Have ability to remove owners
I want to be able to remove an owners which are no longer working with from the list.
20 votes -
Not show jobs in the Owner Portal
Have the option to not show the blue dot for jobs on the owner portal calendar
1 vote -
Hide information to your owners
Ability to select which fields from the reservation you would like to hidde for example: phone, email
example: think about that you are haddling a reservation from schratch and in between since the owner has his telephone number he calls the guest to ask if we did our job well or even to pass him through to another property of his that we are not managing.....can you imagine what can cause this to us?
2 votes -
Alert when existing email is updated automatically
When there's an existing role (owner / guest / service provider) and they accidentally or not try to create a new PM account, the system should not change an existing role's email automatically (+xxx), or at least should notify the role / associating PM about such change.
1 voteThis will be changed shortly and emails will no longer be updated.
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Handle replys to owner portal emails in some way
Problem: One of the tabs on the owners portal is "Inbox", where owners can send messages to us. When we respond to a message via email – so the owner gets a notification of the new response – the owner has no ability to respond from the email and has to be trained that replys to the email are ignored by hostfully and go nowhere. No error message, no warning, just looks like we're ignoring them.
My idea is to do one of the following:
Add text to the sent email that replys need to be sent via the inbox,…
2 votes -
Better Owner Calendar View
The calendar on the owner portal should look similar to the PM calendar does. I would like them to be able to see the bookings exact dates, not necessarily names of the person, but the blocks. Their calendar view is very basic and only shows availability instead of full individual blocked dates.
3 votes -
Ability to customize the login page
This feature would be incredibly useful for our team because it makes it sound more inviting for the owner. It creates a nice Welcome gesture instead of Please Sign In.
2 votes -
Owner CRM
I want to track rentals based on owners, also a property CRM could work. Where I can see rows of each rental and have constant contact with the owners. If a property has not had a rent in over 3 months, send an automated mail to maintain our contact going. Also track other things, like a column of last price update to have in mind what is missing for each owner and maintain that.
1 vote
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