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Property Management Platform - Web

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  1. 5 votes

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  2. This would support service providers prepare for the service to be provided in terms of materials required, documentations or expectations.
    For cleaners and housekeeping team, knowing the type of service / service name will have them prepare to dispatch X number of cleaners with X material.
    For check-in check-out agents, knowing the type of service Will have them prepare documentations, accesses, security deposit refund, etc..

    2 votes

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  3. My cleaners see blocked dates as well as booked dates as the same color in Service Provider portal calendar, so they never know if its a check out or just a blocked date.

    It's much more helpful if we can have different colors for bookings blocks in SP portal.

    4 votes

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  4. we would like to see the cleaning status of our properties in Hostfully. This is quite important to know whether the property is cleaned and ready to go when new guest booking requests come in last minute, for example.

    2 votes

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  5. I want to see the start and end times of the jobs in the service provider portal. Seeing in emails is not handy

    1 vote

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  6. I want to see the start and end time of the jobs in the service provider portal. Seeing in emails is not handy

    1 vote

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  7. Allow jobs in the Cleaners Portal to be sorted so that the soonest job appears at the top of the screen. Our cleaners have many jobs and its a pain for them to have to scroll to the bottom of the each each time. Thanks

    5 votes

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  8. It would be great if Service Provider calendar only displays jobs assigned to them not all of the jobs related to the property because there may have more than one cleaner.

    Its to reduce confusion with different suppliers. We've had occasions where suppliers just look at the calendar and not the actual jobs assigned. the result was two people turning up to the same job.

    1 vote

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  9. I have created a bunch of services for a service provider. Turns out we can create but not delete! Please add a delete button.
    On the service provider page the list is now long and messy. I would like the possibility to delete unused services and also, I would like the list of services to be sorted out alphabetically.

    1 vote

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  10. So I have 2 cleaning provider. I call either one or the other depending on their schedule.
    When I create a job, I can select the service from a drop down list. Problem is the services have the same names for both cleaning providers and I don't know which provider it is.
    Logically I should be able to choose the provider first! and then the service.

    1 vote

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  11. 1 vote

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  12. Give Service Providers, specifically cleaners, the ability to report to the agency any issues with a previous guest and be able to provide pictures and estimates of remediation, within Hostfully, so that they are all linked, instead of having to do this outside Hostfully.

    11 votes

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  13. Would be great to have more variables for late checkout like extra hours, extra charges, etc... this would be used when a guest pays for a late checkout for example, when they pay for 2 extra hours, the confirmation email should provide the new check out time, and the total hours their reservation has now been extended. Thank you!

    4 votes

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  14. My cleaner is working with 2 Agencies and whenever she logs in to the Service Provider Portal, she encounters an error. It turns out that Hostfully hasn't supported a Service Provider having more than one Agency relationship.

    8 votes

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  15. Payment processor for cleaners. I want to be able to pay my cleaners directly from hostfully/stripe automatically once a job has been marked as complete.

    3 votes

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  16. We are legally required to tax services and Add-ons, however, the service provided portal does not allow us to add taxes. Currently we're having to manually build taxes into our pricing for services & Add ons, then our accountant's have to break that information out when the reconcile accounts.

    In a perfect world, each property would have a "services tax rate" option, that would apply to any services booked for that property.

    7 votes

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  17. From our cleaners
    the list of "jobs" is now in date order (hoorah!) BUT is reverse date order and there's no way to load additional pages, so I can currently only see bookings from Oct 9, 2023 to Oct 9, 2022.
    More..."Hostfully doesn't let me sort at all 😆 But organized by date rather than by unit (and dates all mixed up within each unit grouping) is a step up. Once we can see all visits in this view I'll be able to see all notes, but for now the list only includes the 90 or so cleans furthest way…

    7 votes

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  18. It would be super useful to have an at-a-glance view of all booked services. At present, it is very easy to miss a service, since service provide notifications do not work correctly.

    This could either be a calendar style view, or an addition to the logistics report.

    4 votes

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  19. Need the ability to change the cleaning fee for weekdays and weekends and cannot be the same for the whole week.

    1 vote

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  20. At the moment cleaners have to scroll through endless jobs that can't be sorted in any way to access a specific job note - what would be amazing is to just click on the job in the calendar and show the details of the clean there.

    6 votes

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