254 results found
-
Inquiry on Airbnb
When you get an inquiry from Airbnb right now, there's no way to figure out which property or Airbnb account it comes from. When you sync multiple airbnb accounts, this gets to be a huge problem trying to track down inquiries. It would be great if you could see the same data that you see post-booking on the right hand side (dates, property name, etc)
3 votes -
Allow ability to edit archived airbnb reservations
Right now, if you need to send a discount to an airbnb guest in the resolution center, it will not update in your statement in Hostfully. This will cause error in all reporting for the remainder of the month/year. Same if if the guest opts into a fee after they have arrived. We need to be able to manually edit our statement in Hostfully after a guest arrives or departs.
10 votesOrder adjustments have been released.
-
A notification when a message is received
We find it hard to monitor new messages since there's no notification when a message is received. It would be best is there is a sound option or a push notification when there's new message receive even if the tab is not open at the moment of receiving the message.
11 votes -
Correct the spelling in the Pre-Arrival Form
The pre-arrival form contains the below:
This guest will have visit:
This guest will have a party:"visit" should be changed to "visitors"
It would more helpful to provide users the ability to edit the pre-arrival form. I would remove these questions altogether if I could.
4 votes -
Send RemoteLock PIN to Breezeway
Breezeway has the ability to send guests the electronic door pin via text, however Hostfully isn't currently sending the PIN info to Breezeway.
Can the integration be updated to send the relevant reservation details?
1 vote -
Pet fee
Air Bnb has now added a feature to automatically add a pet fee for stays, but because Hostfully does not have this as an option, it is not possible to use this feature on Airbnb. Can we get a "AirBnB mapping type" to include Pet Fee, so we can have this on all of our listings and better capture reimbursement for cleaning fees on pet stays.
3 votes -
Trigger mail only if there's a balance pending
A way to (after setting the template) set the trigger to send the mail only if there's a balance pending.
22 votes -
Integration with Affirm (for Buy Now Pay Later feature)
Payment Plan integration. I would like to see an integration with a platform like Affirm to offer payment plans or a pay over time feature built into Hostfully.
7 votes -
11 votes
-
Airbnb - Add photos to "Where you'll sleep" section
Airbnb has a new option to add photos to a "where you'll sleep" section. As a PM, having the ability to add photos to that section helps me improve my listing and set expectations.
As a traveler, it provides me more details on the sleeping arrangements.
I am not currently able to use this section with a full sync from Hostfully to Airbnb as Hostfully does not support it in the API. The only option I have right now, is to do a partial sync or not use that functionality on Airbnb.
37 votesHi everyone! Thank you so much for writing in about Airbnb's "where you'll sleep" feature. We just released the enhancement today.
To use this feature, make sure Airbnb is turned on at the Channels and Property level. Then go to the Property and the Photos tab.
From there, you can enable the "where you'll sleep" option and then map it to the room in the drop-down list. Please see the screen shot attached.
Hostfully yours!
Michele
-
Improve Dashboard Functionality
I find that the information on the Dashboard is not very useful to me. I would like the dashboard to show high level performance like Occupancy rates, YTD and MTD revenue etc.. I suggest the following:
- Configurable components on the Dashboard (allows users to display or not display the component
- Total Revenue by month (a graph that shows revenue by month, similar to what AirBNB shows), allow filters by property
- Total Occupancy by month - allow filters by property
- Improve the notifications section, currently I think it is broken - it shows old information and I…29 votes -
Remove character limit for reviews manually inputted
When manually inputting reviews collected from other platforms, there is a character limit. Most of my reviews don't fit, making it necessary for me to edit the review - and then it becomes something I wrote, not the guest.
11 votesWe now removed the character limit on reviews entered into the platform. Thank you for your patience.
-
'All Properties' widget should default to 'No units available for your selected dates'
Currently if a guest searches that 'all properties' widget and there is nothing available for their dates, they are invited to submit a request for a quote form. What? They should receive instead a message that says there are no dates available for their stay and either - be given a selection of available units for adjacent weeks, OR simply be directed back to a calendar to change their dates. We had to take this off our website because it was just so awful to deal with people thinking their submitting quote requests for dates that are clearly not available.
1 vote -
Remove "FROM" $XXX" on the direct booking page (shows LOWEST price)
I OFTEN have guest confused on our direct booking page "but it said (from) $123 a night, but when I clicked the dates it's $350 a night." *the somehow MISS the "from."
I answer "Yes- you are seeing the LOWEST pricing (I use Beyond pricing) for a random Sunday or Monday night."
Is there a way to show the average daily rate vs the LOWEST price on our entire calendar. This has happened multiple times in the last week. Jumping from our lowest price of the season (shown on the booking page) to a holiday rate in the quote is…
19 votes -
Display full name of listing (Calendar view). Listings w/ long/similar names look same
As a Property Manager, I would like to be able to see the full name of all my listings in the calendar view. Listings with long names (especially if the name starts with the same words) all look the same on the calendar and are impossible to differentiate.
The PMP requires clicking on the visible part of the name to view the full name, which adds lots of work.
Clicking on every single listing name to view which listing I'm looking at is a big waste of time.
Displaying the full name of the listing should make it a lot…3 votes -
Increase character limit in "Stay Details/Extra Notes"
For longer term stays it often becomes necessary to keep notes about the guest and their stay. The current limit of 255 characters doesn't allow for keeping track of enough information.
1 vote -
Airbnb - Add non-refundable discounts
Airbnb has launched adding a non refundable discount to a cancellation policy - https://www.airbnb.com/help/article/2600/offer-a-nonrefundable-option - this is not currently supported by Hostfully and we would like the option to add this discount in.
4 votes -
Add Request to Book for Airbnb
Right now only instant book is available. PMs want to use request to book instead.
2 votes -
Add Request to Book for Vrbo
Right now only instant book is available. PMs would like to use a booking request flow instead.
3 votes -
Display "check in not allowed" on direct booking site, rather than appear booked
The direct booking site displays calendar dates that don't allow check-in (for specific listings) in a darker blue color. It does not explain (to the guest) that those dates are available. To the guest, they appear to be occupied, which may discourage them from booking a longer stay.
Displaying that check-in/out is not allowed may encourage them to try for a longer stay, rather than gicing up on those dates (idea from Jaci Christian)16 votesThis change has been released to production.
- Don't see your idea?