Hi everyone! Great news - we've implemented the feature of 2-way SMS. Now your guests can text back directly to your SMS and you will see it showing in Inbox. If you're going to reply to the guests, make sure to select "Send also in SMS" in Hostfully Inbox.

SMS from a guest will be recorded in the Inbox and forwarded to the phone number of an agent assigned to a lead if any. If no agent is assigned to a lead, the SMS will be just recorded in the Inbox and not forwarded anywhere.

Hi all,

I figured out a work around in the meantime. You can send out time based or event based SMS messages to a dedicated email box with phone number as subject. You create a user with that email box. Then use Email Parser in Zapier and hook to OpenPhone and send out the same SMS from your business number.

Hi Matt, you'll be delighted to know we are working on 2 way SMS and made some progress last week. For now, it's still one way, so feel free to use it to send door codes or a link to your guidebook, review page, etc. It's biggest use case right now is to send links automatically so guests don't have to dig for an email.

Guys this is basic. What is the point of having SMS messaging if they can't reply??? CMON!

Hi all. The SMS is sent from a generic number. Unfortunately, we are not able to link this message to your phone number. If the guest replies to the SMS it will not be seen. We highly recommend explaining this and relaying the best way to contact you in the text message.

But we really value your feedback. Next time we work on our template and trigger, we will consider this functionality.

This may be solvable if there was a hostfully app.

Responding to guests via text is absolutely essential! Thanks!

Guests are responding to the SMS messages and not hearing back from me. I have received Poor Reviews on OTAs due to this confusion. I would like to receive their responses and text back.