Pre-Arrival and eSign agreement combined option
Putting the 2 forms together provides a smooth low friction method to acquire all guest information and a signed agreement all on one page. The page should also allow guests to change the number of guests and update them back to channels as a change. We occasionally see guests book as one guest as a mistake or avoiding fees; however, once they understand the requirement, they correct the number.
A Pre-Arrival/Agreement Page (Guest Agreement) would require pertinent information(Names, Ages, ID, Acceptance, signature). The form could also have a "Required after X hours" trigger to alert the guest and agent that they have not completed the required "Guest Agreement."
JohnG
shared this idea
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Philipp Eierund commented
Couldn’t agree more. Also not a good look to keep pestering guests with separate links.
This would be one document. Enter all the requested information on top, then initial the house rules and sign.
Also VERY important: this combined document needs to be 100% mobile friendly. The current pre-arrival form is not usable on mobile which is a really poor look in 2023.
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John Goodyear
commented
Definitely need to be consolidated; this is a legal document and the first part of our presentation to the guest. Wonky's fragmented guest onboarding while asking for ID images, agreeing to tight rules and fees, and requesting additional personal information is creepy.