Triggers should automatically recognize the channel to send direct message or email
Currently you cannot send Airbnb messages via the Send Check-in Instructions, or Send Pre-Arrival Form; you will need to do it from the Inbox 2.0. In addition for Triggers you have to setup two triggers for every event you need. One trigger for Airbnb and one Trigger for all other channels. Ideally it would automatically recognize the channel as Airbnb and send an Airbnb Message or an email absed on the channel. This would cut triggers down by half and make it a bit simpler to manage.
Steven Johnson
shared this idea
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Keith
commented
This has languished for a couple years? anything going to be done here?
It is kind of ridiculous that we have to have duplicate triggers based on the mechanism the message will be delivered.
Ideally we can configure the outcome:
Direct ONLY
Email ONLY
Direct AND Email
Direct if available, email otherwise
Email if available, direct otherwise(these last 2 should detect if it's a anonymized channel email address and treat those as "no email" since they're effectively the same thing as direct and may end up with duplicate messages in the inbox).
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AdminTed Nguyen (Admin, Hostfully) commented
Thanks for your idea, Steven! We've received it and will consider this improvement in the future.