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  1. In the pipeline tab there is a Link at the top where you can "see all customers". I would like the option to be able to add customer info manually. This would be amazing for when I meet people in person that say they want to come stay at one of my properties and I could just save their info in their directly. I can then send communications directly from their contact page. This would significantly increase workflow and help with marketing, etc...

    1 vote

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  2. We'd love to have a feature to show the payment processing fee and Hostfully processing fee on the order directly so we can easily subtract both fees when refunding the guests

    1 vote

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  3. When I change the rent manually on Pipeline, I want the rent I input manually to remain the same when I change the number of guest, as long as it's not exceeding the base guest.

    For example. my base guest is 10, I changed the rent to $100 manually on Pipeline. When I edit the lead once more with number of guests = 2 (which is <10), I expect the rate $100 to be kept, instead of the (dynamic) rate on pricing tab.

    1 vote

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  4. The customer suggested that the secondary email in a lead form should also receive the same communications as the primary.

    I've also had suggestions that emails from the Pre-arrival form should also receive the same emails as a primary guest.

    10 votes

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  5. 1 vote

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  6. I want to be able to edit the email address in the guest profile, it's currently not editable and not reflected in the update of the lead email.

    1 vote

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  7. Since emails are not provided in Airbnb leads, so it keeps error when we send "Checkin instruction" every time on Pipeline.

    I want to be able to send checkin instructions for Airbnb reservations from Pipeline that will go to Airbnb inbox.

    2 votes

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  8. As a VRM, I would like to have Nextpax logo in the leads in Pipeline page if leads come from Nextpax channel.

    2 votes

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  9. Rebook option should be applicable for all lead statuses and all channels. Currently it's only available for archived direct bookings.

    6 votes

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  10. As a VRM, I want to be able to delete a customer profile in the CRM (in all customers page) as I don't want the test customers listed there.

    2 votes

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  11. Hi team,

    At the moment, on Order details page, it shows the detailed breakdown of each tax, and tax on a tax is on a separate line.

    It's your current design and it's not possible to change on UI for now.

    However, we'd like to show tax on a tax on the same line with tax it self, basically, the total of each tax, instead of having 2 lines for 1 tax.

    it's more the details for customer invoicing that we are interested in.

    3 votes

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  12. At the moment, the system only allows capital letter if it's the first letter of the guest's name, I want to capitalize the letter in the middle of the names (for example: McKeown).

    1 vote

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  13. 1 vote

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  14. It appears that at the Order details page, there’s no Notes box to leave a note where the payment comes from.
    We have a Notes box for Record a payment action, but no such box for Add manual transaction.

    Specifically, for Stay and Archived leads, there's no Record a payment button, so users have to use Add manual transaction and couldn't add any notes there.

    2 votes

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  15. We noticed that when we get inquiries, it puts a hold on the dates. It would be great if we could disable this. We sometimes have guests request random dates just to get in contact with us and it creates a block on the dates even though they aren't planning on staying.

    2 votes

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  16. I would like to have the ability to delete canceled reservations for all channels

    1 vote

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  17. When I add the order adjustment via Pipeline,
    If I I pasted the amount "3,031.56" > it recorded only "$3" which is not the desired amount.

    if you put a comma, the system is going to add only the numbers before the comma. The only symbol you should use is the period for the decimals.

    As the user, sometime I will not notice about the commas, could you please add the headup or show the error instead of inserting the number before the comma as now?
    Thanks.

    1 vote

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  18. As a VRM, I want to see the tax in one line, similar to Airbnb host payout record "Property use taxes" instead many tax lines so It can be cleaner in view.

    2 votes

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  19. 2 votes

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  20. When updating guest’s email from Pipeline / Lead view, it does not update in “See all customers” list. We have integration with MailChimp which is great and can support us a lot on marketing purpose, but sometimes I still need to correct the email address, especially for Airbnb guests and I have to update it directly in Hostfully.

    However, the issue is mentioned as above. So if it’s supported to update guest’s email, it would be great.

    1 vote

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