252 results found
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Trigger for orphan days
I would like to have the option to set a trigger for orphan days when a guest booked and a week before or so, the system detects that there's an orphan day so I can offer this automatically to guests.
2 votes -
Pet Notification - Variable
PM needs a notification indicating to her and her service providers that a pet will be staying at the property. This needs to work for all channels, not just direct bookings. A variable indicating whether a pet is coming (based on whether a pet fee was paid) would solve this problem. The statement variable displays whether a pet fee was paid, but the PM doesn't want to share that information with the service providers as it is unnecessary.
1 vote -
Include System Templates in Scheduled Messages
It would be helpful to include the System Templates in the Scheduled Messages page so those can be deleted by guest as needed.
There may be situations where we do not want system templates to go out to a specific guest, so that functionality would be useful.1 vote -
New trigger for "rental agreement not signed" when booking outside of direct booking site
I need the trigger condition of "if the rental agreement is NOT signed" to resend it, in the case where the booking is outside of the direct booking site (otherwise, the rental agreement has to be signed before proceeding to book).
26 votes -
1 vote
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Add date options to the system template: Alternative Rental Dates
Both the Alternative Rental Dates and the Alternative Options templates have the same variable [$LEADAVAILABLEPROPERTY_LIST$] which means that the information shared will be the same. It would be helpful to have a variable that includes the alternative dates for the property that the guest has inquired about, instead of these two template that are almost identical.
It would also be helpful if the Alternative Rental Dates template could be selected from the pipeline, like the Alternative Options template.5 votes -
Ability to rename Government ID field for Pre-arrival form
Our guests are confused by the request for "government ID." We would prefer for it to be specific and say "Driver's License or Passport.". We would love to edit such field on UI.
10 votes -
Create Trigger condition to distinguish guest ages
Set a trigger for when guests are booking with children on the reservation for additional info to be sent to them.
1 vote -
Adding the After the hold end time-based event in complex condition.
with the complex condition, I want to have the booking hold end event in the time-based event to sent the notify for my guest.
It should be:
- Complex condition
=> After the hold end
[less than or equal to], or [equal to], or [greater than or equal to] [number] of days3 votes -
Variable "ORDER PAID TO DATE" in custom templates
I would like to display the amount a guest has paid in custom templates. Currently, I can insert Balance Amount [$ORDERBALANCE$], Total Amount [$ORDERTOTAL$], etc. but variable "ORDER PAID TO DATE" is not available in the list.
7 votes -
Allow for Triggered Messages to support company office house
Guests message at all hours of the day and night and while we would love to respond, often times, answers can wait until the next day. We would love it if we could set up a triggered message that would auto respond to a confirmed guest during out of office hours. In that message, we could certainly include information about emergency contacts if appropriate for the situation. Please add this so that we can have days off!
3 votes -
Add call to action options to custom templates
It would be really useful to have some call to action options that can be added to the custom templates for guests to be able to click to do things like send WhatsApp, SMS, Call, or email.
2 votes -
Text formatting for templates
I want to be able to change the text size, fix indentations and color texts.
10 votes -
Have ability to turn off System template for specific reservations
Yes as for our concern, some of our guest did not experience a great stay due to unwanted issues that occur and sometimes issues are out of our control. It would be helful to have an option to turn off specific review request to a guest that booked directly and have experienced an issue.
I want to turn off system template on some bookings that we don't want to send out the message.
2 votes -
Add half paid as a complex condition to the triggers
I would like to have this option to send triggers to guests who paid at least 50%
4 votes -
2 votes
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Edit Subjects in the system templates
Be able to Edit Subjects in the system templates
1 vote -
Trigger Day of week apply can have time to run
The trigger Day of the Week which is sent at 9:00 AM of the day. It's usually applied to all guests, including those checking out that day; however, sending this message to someone who is leaving doesn't quite make sense.
To avoid any confusion, it may be best to modify the trigger so that messages are only sent to guests who are actively staying during the day. Additionally, perhaps it would be wise to consider specified times when triggering these messages.
Thank you.
15 votes -
Able to send the Hyperlink in SMS message
I want to have the option to send the Hyperlink in SMS message with no invalid format.
2 votes -
Custom Data - Variables
Currently if I create a Custom Variable, the Custom Data field won't hold its formatting and will send over as a large lumped together message with no enters or spaces. I would like to add Custom Variables with multiple lines such as Check Out Instructions or House Rules etc so I don't have to create multiple Templates for each property.
7 votes
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