248 results found
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[Balance Due without Security Deposit] variable
I am looking at where to find variable that we can use for the balance due but without the security being included, not the total without SD
1 vote -
Making links mobile friendly for Booking.com guests
We currently have to resend links to most BDC guests as the current links to the pre arrival form and damage deposit don't work-especially when try from a mobile as the links are broken.
5 votesHello Lee-Ann, would you please provide a screenshot of the problem, so we can see it in context? Thank you.
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2 votes
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Keep the channel is condition dropdown open until finished selecting
When creating a trigger, please keep the channel is condition dropdown open until finished selecting. It used to do that. Now, we have to check one, click on the dropdown check the next one, click on the dropdown, check the next one, etc.
1 vote -
Apply email settings on scheduled report
Show the emails with reports to the owners as sent by the agency with email settings
2 votes -
Provide a template variable for number of pets
As a VRM, I want to have a variable to populate number of pets in the template to send to my cleaners.
25 votes -
Hold Extension Template
The ability to send a template or automate a template to guests if a hold is extended via the Pipeline.
3 votes -
Modification of scheduled messages
On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.
91 votes -
Change what get's added when you use the shortcodes
When I use the codes "Your reservation begins on [$LEADCHECKIN$] for [$LEADNIGHTS$] with [$LEAD_GUESTS$]."
What populates in the message is "Your reservation begins on Wed, Sep 11 2024 for 4 with 6. "
If you could make it say "4 Nights with 6 Guests" that would be significantly better.
1 vote -
Rental Conditions: ability to use variables and HTML formatting
In Agency Settings -> Rental Conditions and Property -> Rental Conditions, add the ability to use template variables and HTML formatting.
Some examples of how we could use this:
- Use variables in the Agency Rental Conditions to include property-specific information, allowing us to have a single common text.
- Include specific booking data such as damage waiver, number of nights, the actual guest name, etc.
- The ability to format the conditions makes it far easier for a guest to read and understand.8 votes -
Add a condition when a guest leavesa good review posted in triggers
We'd love to have a trigger condition to send messages to guests when they left a good review
1 vote -
Delete pre arrival form information after stay
Delete pre arrival form information after stay
1 vote -
Be able to add the condition, Property Is, to the New Message in Inbox.
Sometimes people need the new message in inbox to be sent to specific team members by property.
4 votes -
Improvements to Turnover Management
When using the turnover management on the website, the only way I know if a cleaner is unavailable to pick up a clean sent to them is if the clean completely disappears from the calendar. There should be a notification sent to the agency letting them know the clean was declined. There should also be a separate tab that includes Services and Service providers with a list of upcoming services, past services, declined services and accepted services with the service providers' name. The turnover management coding and design could use an all around glowup. The system as it is seems…
1 voteThis feature has been planned for development
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Ability to rename Government ID field for Pre-arrival form
Our guests are confused by the request for "government ID." We would prefer for it to be specific and say "Driver's License or Passport.". We would love to edit such field on UI.
16 votes -
Auto fill information for returning guests.
There are some repeat guests where we already have their ID and/or their proof of residency documents.
For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.
26 votes -
There should be a "Notifying owner of a booking cancellation" system template. It would be great if those could be turned on/off for owners
There should be a "Notifying owner of a booking cancellation" system template. It would be great if those could be turned on/off for owners.
4 votes -
Support more date formats in variables
instead of "Tue, Aug 20 2024" it could be "August 20 2024"
1 vote -
Support vertical ratios/ images in templates
Currently, Hostfully does not support vertical ratios in the email templates, so the vertical property image is cropped in a system template (Booking Payment Confirmed).
6 votes -
3 votes
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