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232 results found

  1. Create a way for all guests in the part to upload a picture of their ID. Some places require this. It would be great if the pre-arrival form could have that option to upload each guest ID.

    17 votes

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  2. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    34 votes

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  3. It would be better if the SMS triggers would be associated with cell phone instead of phone, Just in case If a customer puts their home phone in the phone field and cell phone in the cell phone field

    3 votes

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  4. Simply to have a trigger for a failed payment due to insufficient funds that would send a message for the guest to know their payment didn’t go through with a new secure payment link and possibly a reminder that their reservation will only be held for a period of time (maybe a week depending on how far out the booking is) unless payment is successfully processed.

    I may just create my own template to use manually.

    3 votes

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  5. I want to send my cleaner a text when a new booking is made within a week of check in . i dont want to send my cleaner a text with every new booking because she wont be happy and will miss the important texts. lease help me do this

    1 vote

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  6. 5 votes

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  7. It would be great if we had the ability to toggle auto communication off for a specific reservation. For multiple reasons, we may not want the system to automatically send any messages at time of booking.

    6 votes

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  8. I would like to have an option that someone can add an early check in or late check out in a template email that can be set up as a trigger. It would be most helpful if the trigger went out for those who did not have a same day check in and out for the property.
    I would like this to be something they can add on the night before check in and night before check out. The current feature seems to be more for during bookings.

    2 votes

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  9. Sometimes triggers are failed to send due to missing factors or bugs or something else.

    In most of the cases, we can re-fire the trigger and guest can receive the message they need asap, like checkin instruction or pin-code message.

    However, in some cases, it takes a little bit longer to solve the issue due to bugs. Thus, it would be much more convenient if we can have "preview message" in Message log and copy the text and send it from our personal email for urgent cases.

    I understand we can copy custom templates and change all variables but it's…

    3 votes

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  10. It would be great for there to be a complex trigger option after booking confirmation. If we could choose to have a message sent a certain number of hours after book, this would allows us to send a personal message prior to the automated messages starting. I know there are other work arounds but simply having the trigger option would make this simpler

    18 votes

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  11. 1 vote

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  12. It would be convenient to receive the inquiry notification and see in the template the actual inquiry received instead of just being notified there's a new inquiry and having to check the inbox.

    1 vote

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  13. It would be helpful if the email that we get when a property has been put on hold by a guest would include the dates concerned, not just the property name. Now it looks like this:

    Hold requested for LMS 13 PAX by *****@yahoo.com
    The property has been put on hold.

    1 vote

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  14. 4 votes

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  15. it would be really convinient if instead of having to create a trigger for a message to go out, that maybe certain trigger words that guests send would be able to trigger a response. For example, if a guest forgets the door code and the send a message asking "What is the door code again?" instead of me having to manually respond, maybe that question itself could trigger a response that would auto send the door code.

    3 votes

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  16. I would like to have the ability to send SMS notifications for new reservations to 2 separate phones.

    Many of the properties that we manage have multiple owners and it would be beneficial to be able to send text message notifications to each owner. In a lot of cases (such as this one), the multiple owners are a married couple and it would be beneficial to be able to send text message notifications to both the husband and the wife.

    1 vote

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  17. 4 votes

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  18. Best-case scenario would be ai drafts a reply and sends to the appropriate team member (filtered by star). The team member could click accept to post the review reply easily, or edit and then post directly from the pushed notification (within hostfully, or within email, or whatever made sense).

    2 votes

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  19. We have two listings. There's a cleaning company there that works on weekdays only, and we have a part-time employee there who can work on weekends only.

    So ideally I would be able to set up two triggers that created cleaning jobs at checkout for those listings -- one that assigned Monday-Friday cleanings to service provider A, and another that assigned Saturday-Sunday cleanings to service provider B.

    It looks like that could be implemented under "if these conditions are met", which comes up when a trigger event is "booking confirmed". The "choose field" dropdown would add "departure day is", which…

    1 vote

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  20. Example -

    If a guest has an infant in there reservation, target that communication to talk about a crib and pack and play

    IF a guest books during a certain period of time, such as April 2 through April 13th, THEN that guest is sent a template letting them know there will be certain activities not available to them during their stay

    5 votes

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